DoubleTree by Hilton Amsterdam Centraal Station
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About
#201 of 1,051 hotels in Amsterdam
Location
Cleanliness
Service
Value
Step into DoubleTree by Hilton Amsterdam Centraal Station and begin your visit with one of our famous freshly-baked chocolate chip cookies. Are you here for business? Or pleasure? Everything is within your reach, thanks to our central location. Take in our spectacular views over the city and IJ river from LuminAir. Want to take a break from the city? The Dutch coastline is located less than an hour away by car and public transportation! The hotel has 557 stylish guest rooms. Each one luxuriates in floor-to-ceiling windows to provide a sense of air and space. There is a power shower for you to relax in after a long day and you can use the TV provided in every guest room for recreation, or the complimentary Wi-Fi. The hotel is located in the city centre within walking distance from Amsterdam Centraal Station. The historic city centre, famous shopping streets, the different congress centres and all of the city's cultural heritage are within your reach.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Children's playground
Taxi service
Car park
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Rooftop bar
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Harbour View
Languages Spoken
English, Dutch, German
Location
100Great for walkers
Grade: 100 out of 100
205Restaurantswithin 0.5 km
85Attractionswithin 0.5 km
Oosterdoksstraat 4 1011 DK, 1011 DK Amsterdam The Netherlands
Name/address in local language
Getting there
Centraal StationBrussels Metro4 min
Amsterdam CentraalAmsterdam Metro6 min
9195Reviews315Q+A100Room tips
Reviews
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Worst hotel stay in 25 years of business travel. Noisy, cold, and dirty. A horrible experience. Details below: Cons: 1- They started remodeling the room next to me without notice, with someone drilling the wall right as I was having business critical conference calls. I repeat, without notice or notification. I called to complain. Spoke to an agent and the shift manager. The refused to do anything about it by saying that the worked was planned and they could not stop it. The noise continued for another hour. INCREDIBLY INSULTING! They offered to go to the lounge, not viable for confidential calls. They did not have available rooms to trade. Beyond beyond disrespectful. 2- The heating in the room did not work. Air coming out was freezing. While temperatures outside were between -2 and 5 Celsius (high 20’s to high 30’s F). I called to get it fixed. I was told to leave the air on for an hour and it will work, which sounded ridiculous. I did it. It did not work and made the room incredibly cold. I went to the front desk and asked that someone would fix it. NOTHING. An entire week went by. I had to wear a jacket in the room. 3- I attempted an early check in upon arrival, they had no rooms and asked me to go out and come back later. I came back at 18:00 hs (6 pm) and still did not have a room! They asked me to go out again. I obviously refused, escalated to shift manager, and eventually was given a room. Temperatures outside were freezing and it was snowing. 4- The hotel is OLD, DIRTY. See photos. The room is very very run down and quite gross really. Dusty and stained. 5- They do not have water, sodas, or any kind of vending machine. Nothing. I wanted to get a drink later in the evening after waking up jet lagged. There isn’t. 6- Customer service is fundamentally poor. All throughout the weeks and different issues I had… not one person cared. HORRIBLE CUSTOMER SERVICE. Pro: 1- Location. This place is garbage, the true definition of “dump”, stay away from it. …
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Date of stay: December 2023Trip type: Travelled on business
Value
Service
Room Tip: Stay away from this place.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded yesterday
Dear GermanCannon, We sincerely apologize for this very poor experience which is completely not in line with what we are known to deliver and strive for each dat. Given the severity of your complaint our General Manager would really appreciate speaking to you personally via telephone or videocall. Could you kindly email him via floris.licht@hilton.com to set up and date and time to connect? Thank you in advance for allowing us to speak and make this right. Best regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
From the very moment I stepped into the DoubleTree by Hilton at Amsterdam Centraal Station, I was welcomed with exceptional service and a heartwarming experience. The cleaning staff was not only meticulous in their duties but also incredibly courteous and friendly, making my stay feel all the more personalized. A special highlight of my visit was the unexpected upgrade to the King Executive Suite. This pleasant surprise truly elevated my experience. My sincere appreciation goes to Annemarije Cornel, the Front Desk Officer Administrator. Her professional yet warm approach is commendable, making me feel like a valued guest, especially as a Diamond member. The breakfast spread every morning was a delightful start to my day, offering a mix of delicious choices that catered to my tastes perfectly. And, of course, the hotel’s location couldn’t be more ideal – so close to the heart of Amsterdam, making my trips around the city utterly convenient. In sum, my stay at DoubleTree by Hilton Amsterdam Centraal Station has been memorable, and it’s the impeccable service from staff members like Annemarije and the attention to details that makes this establishment truly stand out. I look forward to many more stays here in the future. …
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 14 Aug 2023
Dear 708jiw, We are truly grateful for your heartfelt review and the time you took to share your exceptional experience at DoubleTree by Hilton Amsterdam Centraal Station. It is heartening to know that from the moment you stepped through our doors, you were met with warm and exceptional service that left a lasting impression. Furthermore, we are delighted that our cleaning staff went above and beyond to ensure your comfort and that their courteous and friendliness personalized your stay. Your recognition of their meticulous work reflects our commitment to maintaining a high standard of cleanliness and guest satisfaction and we will make sure to share this with the housekeeping department. It brings us joy to learn that the unexpected upgrade to the King Executive Suite added a special touch to your visit. We are proud of Annemarije, our Front Desk Administrator, for her professionalism and warmth. Your acknowledgment of her efforts and her ability to make you feel like a valued guest, particularly as a Diamond member, is truly appreciated. Thank you 708jiw for your kind words about our service and attention to detail. Your encouragement serves as motivation for our team to continue striving for excellence. We are honoured that you consider us a standout establishment and that you are already looking forward to returning. We eagerly await the opportunity to welcome you back for many more memorable stays at DoubleTree by Hilton Amsterdam Centraal Station! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Central position, beautiful elegant Place!!! I was here 4 célèb my birthday, big room with Amazing vieuw on thé city. Inside thé hôtel there r more restaurant and bar so this a real totally Hilton expérience. Thanks to Staff in particular Reception staff Member Annemarye to help me at check out.!!!!really thankU.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 1 week ago
Dear Andrea, Thank you so much for this wonderful review! We are so delighted you appreciated how convenient is our location, and that you positively valued every single aspect of your stay, a truly Hilton experience. We hope you will choose to stay at our hotel soon, we cannot wait to let you live another memorable time. Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gorgeous property next to Central Station and 10 minute walk to city center. Elite executive lounge with free breakfast and Drinks, amazing views, excellent service. Multiple restaurants and everything you need right at your finger tips. Will definitely be back
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 1 week ago
Dear John, What a lovely feedback! We are very happy you enjoyed every single aspect of your stay! From our convenient location close to the central station and the main attractions to our food and beverage outlets, our Executive Loung, and the service provided by our amazing staff! We would love to welcome you back, and to create other wonderful memories! See you soon John! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time staying at Double Tree Hilton in Amsterdam (have stayed in other Double Trees in other countries) and I have to say these guys get 5-stars from me. The location certainly cannot be beat, right in the heart of they city, great views over the canals, 5 min walk to central train station. Ambience in the lobby is nice, spacious, smells wonderful and staff were only too happy to be of assistance. Check-in process was smooth and we had our dog with us. Huge bonus for being pet friendly!! They even give you special tags to put on your room door to alert housekeeping so they do not simply enter your room to clean and may startle your pet. Rooms were comfortable, bed was excellent quality (we slept very well). Quiet floor, with a small roof garden. No issues with the connectivity of wifi. I particularly like the soap and shampoos in large refillable bottles as opposed to the small bottles. Breakfast buffet was amazing, lots of variety and we enjoyed all the dinners when we were too tired to head out in to the city in the evenings. As Hilton Honors members we got breakfast included in the price of our stay. All staff members we came in contact with were so pleasant and gave excellent service. Concierge service also excellent; helped us scan and print business documents. I know there are gym facilities but did not use any. Cons: Aircond does not cool the room to desired temperature no matter how you try to adjust the setting. Lucky we were able to open a very small window and that let some fresh air in to the room. There is no dedicated parking for hotel guests. You will need to use the public parking located underground on Level -2 and you need to be prepared for how expensive this is going to cost you. All up we spent close EUR 250 for 5 days. INSANE! It will charge you EUR 45 per day to park your car. If you leave and come back later that cost can go up to EUR 85!! The parking space is spacious, clean and well lit. Access directly to the hotel lobby via elevator. Next issue is only minor but worth mentioning ... the TV channels in the room drove me crazy because it never plays what you select on the TV guide. It will say NATGEO World Travels but a comedy series will play instead. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Sundays are the most crowded and busy time for breakfast buffet. Also, be aware of the super...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 2 weeks ago
Dear Bubviv, Thank you so much for sharing with us and with the other travelers your stay. First of all, thank you for being our valued Hilton Honors member. We are happy you enjoyed our location, and that every single step of your experience was truly delightful. Our team takes great pride in ensuring our guests would feel welcomed and would remember their stay. Thank you for positively mentioning the comfort of our rooms, our special attention to your dog, and how friendly and attentive our staff was. Thank you for providing detailed feedback regarding the parking, and the temperature. We do appreciate your honesty and regarding the temperature and the tv channels, we are constantly working on finding solutions to improve these services. We hope to welcome you soon at our hotel! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property is in a good location and has potential, but rooms’ temperature makes the stay very uncomfortable. Staff is polite and politely told me they would send an engineer to fix the aircon. However, only at my third report they mentioned they are having an issue with the air conditioning, so rooms are either too cold or too hot and the temperature control in the room is not able to change it. Also, be careful is you choose a high flow because from 4am to 6am you will be likely woken up by noise of chairs or furniture being moved on top floor. Breakfast is good and this DoubleTree has also a decent lounge, but the inability to provide a basic that for a hotel is a comfortable and quiet night sleep makes it a no-go hotel until these issue are solved.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 2 weeks ago
Dear A42132, Thank you so much for this feedback. This is truly important for us to know, since we are constantly working on finding solutions for a pleasant stay. We take your comments seriously, and we truly apologize for the inconvenience you have experienced with the air temperature in your room, and for the noise disturbance. We hope we will have the chance to welcome you back in the future. For more feedback or any requests, please do not hesitate to reach out to us via amscs.feedback@hilton.com. Warm regards, Team DoubleeTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roberto at the breakfast is impeccable as well as the food from both the restaurant and in-room.Location unbeatable and kid’s corner really useful Kudos to the concierge Dean was really helpful and nice too
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 2 weeks ago
Dear Angie, Thank you so much for sharing your experience with us. We are so happy to read our staff warmly assisted you, and that you enjoyed our restaurant and our in-room dining service as well. Thank you for positively mentioning our location, and our kids' corner. Our aim is to ensure that everybody will have a pleasant stay and will remember the experience at our hotel! To many other moments at our hotel! We hope to welcome you soon! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location, friendly staff. The view from my room was amazing. The rooftop bar is a must. Breakfast is very good with a good number of options. Double Tree out of the US is great, modern, trendy.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 2 weeks ago
Dear Pablo, Thank you so much for these wonderful words! It is extremely important to us to ensure our guests will have a memorable stay at our hotel. Thank you for positively mentioning our location, our breakfast, our friendly staff, and for considering our rooftop bar a must. We hope to welcome you so soon at our hotel! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It’s really one best hotel location in city center with an amazing view and near from every thing Shopping , cafe and restaurants When we arrived our room was ready and so clean but in general considered small little bit even the beds but everything available like water and coffee machine with water view Service was excellent and breakfast was huge and amazing Executive lounge was nice having great coffee machine and drinks plus snacks It was a great time to stay here
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Date of stay: May 2023Trip type: Travelled on business
Room Tip: Close to central station and city center
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 3 weeks ago
Dear abdulrahman542, Thank you for choosing to stay with us and for sharing your fantastic experience! We're thrilled to know that you enjoyed our prime city center location with its incredible views and accessibility to shopping, cafes, and restaurants. We're delighted that your room was ready and clean upon arrival, and we appreciate your compliments regarding our services, breakfast offerings, and the amenities in our executive lounge. Providing a comfortable and enjoyable stay for our guests is our top priority. We're grateful for your kind words and hope to have the pleasure of hosting you again for another wonderful stay. Best regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paid upgraded room was so basic and spartan that any room would have been ok in this hotel. The breakfast area was crowded and not worth having if staying there. There was construction on the 9th floor and it started early! I stayed in room 922, which has a balcony but that is about it. The bathroom is small and the shower is quite terrible, raised from the floor about a foot. There were some lose tiles in the bathroom. Overall the place is a bit grimy and due for a refresh. I checked in late at night and the next day someone’s room service plates were still there after 10:00 am. Very poor housekeeping.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Don’t pay for an upgrade or balcony, not with the money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team DoubleTree by Hilton Amsterdam Centraal Station, Guest Services / Front Office at DoubleTree by Hilton Amsterdam Centraal Station
Responded 3 weeks ago
Dear Trekker2020, Thank you for taking the time to share your feedback regarding your recent stay. We deeply apologize for the disappointments you encountered during your stay. The issues with the upgraded room, especially the bathroom and shower, along with the inconveniences caused by the crowded breakfast area and construction noise, do not align with the high standards we aim to maintain. Please accept our apologies. Your comments about the cleanliness, loose tiles, and delayed housekeeping service have been addressed. Measures will be taken to ensure such oversights are rectified and avoided in the future. Regarding your check-in experience and the leftover room service plates, we are truly sorry for the oversight and lack of promptness. These matters will be addressed with urgency to prevent any recurrence. We sincerely appreciate your patience and understanding. We hope to have the opportunity to regain your trust, and to welcome you back soon. Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$214 - $305 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamNieuwmarkt En Lastage / Oosterdokseiland / Centrum
NUMBER OF ROOMS
557
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Claim Your ListingDOUBLETREE BY HILTON AMSTERDAM CENTRAAL STATION - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Amsterdam Centraal Station
Which popular attractions are close to DoubleTree by Hilton Amsterdam Centraal Station?
Nearby attractions include Centraal Station (0.4 km), Brews & Tales Amsterdam Craft Beer Tour (0.4 km), and Cafe Pollux (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Amsterdam Centraal Station?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Amsterdam Centraal Station?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Amsterdam Centraal Station?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at DoubleTree by Hilton Amsterdam Centraal Station?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton Amsterdam Centraal Station?
Conveniently located restaurants include EatWith: Martine of Amsterdam, LuminAir, and Vermeer.
Are there opportunities to exercise at DoubleTree by Hilton Amsterdam Centraal Station?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Amsterdam Centraal Station?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Amsterdam Centraal Station offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Amsterdam Centraal Station?
The staff speaks multiple languages, including English, French, German, and Dutch.