Arrived in Schiphol Airport to really cold weather and rain on 26 September. Went to the hotel bus stop. (You can see from the attached pic that I first phoned at 12h13.) We were at stop C13 and was told by the hotel that the shuttle would be there at 12h15. Then 12h45. Then 13h15. It arrived at 1:20. So a 1 hour and 5 minute wait instead of a 2 minute wait, in 10 degree weather and rain. On arrival the driver shrugged me off. Then when I asked him where the 12h15 and 12h45 shuttles were, he told me “ Go tell the manager. Nothing will happen!” Got right in my face. Aggressive, unhelpful and should be fired. We then went for lunch. 40 minutes to get 2 sandwiches, one of which was an incorrect order. A fabulous first and second experience. Because of the shuttle’s being unreliable, I was forced to book an expensive cab to the airport next morning. To be fair, reception were great, and the room really nice with a really great shower. But I’ll never stay here again, and will make certain no one I know will either. I’d welcome direct correspondence from management. I however fear that their shuttle driver was probably correct when he said nothing will happen.…
This is a beautiful property with a great staff. Shuttle to airport is a real plus. Safe location with a great restaurant adds to the experience. Staff has good command of English so can help all guests. The restaurant is upscale and makes for a pleasant evening.
The hotel is seemingly clean and the rooms have a nice hotel shower. The bed was comfortable and the airport shuttle was prompt and on time. The hotel loses two stars because the food (room service) was awful. We had arrived into Schipol to catch a flight home to Seattle the following morning from Berlin. We were hungry and tired so ordered room service and regretted it. The food caused serious stomach “issues” and was barely edible in some dishes. Really, really not good. Even the coffee maker was broken so we had to wait until the airport before getting caffeinated! I don’t know what’s happened to the Renaissance brand lately, but my most recent experiences have been sub-par.
Excellent choice to stay! We're not sure we were going to stay in Amsterdam but we chose the Renaissance. Extremely convenient to the airport with complementary shuttle service every 30 minutes to the airport and 30 minutes to hotel. Hotel was immaculate and the room was extremely clean. Very nice decor and the staff was excellent and helpful. Priceprice was very good value. We made an excellent choice highly recommend and will stay again
I checked in the day before I arrived and when I got to the hotel they said they did not have a room for me even though I had prepaid. I arrived just before 12am so I was tired and just wanted a bed. It took them two hours to get me to another hotel. The reason they gave me is there system overbooked by seven rooms. Being a Member I have come to know a certain quality that is provided and this hotel did not.
My wife and I stayed here for four nights in order to watch England play the Netherlands at cricket. The hotel is quite close to the ground but too far to walk, so we would probably have been better in the city centre. The hotel has a shuttle, and the shuttle stop is clearly marked near the Sheraton. There is a timetable for the shuttle, but we stood for nearly an hour - assuming that we had just missed one - eventually we rung the hotel to be told the hotel shuttle wasn't running and we would have to pay for a taxi or Uber - not a good start. Ubers clearly don't want to come on airport for a short run to an airport hotel but we got one eventually. When we finally got to the hotel, none too happy, we were told by the check in agent the reason the shuttle wasn't running was a nearby canal bridge on the shuttle route was stuck in the up position; but that he would see if he could get us compensated for the taxi fare (either he didn't bother - or the request was refused as we heard no more.) The biggest let down was the fact that there is no Exec lounge - hindsight, I should have done my research better. The hotel itself is okay but is in a very rural setting with only offices and other hotels in walking distance, so we had to settle for a very bland bar meal that night. Our room was adequate - clean, quiet and comfortable on the 4th floor. Breakfast was okay, but below par for a Marriott. Plus points were salmon and strawberries minus points were the quality of the cooked items - just seemed cheap and bland, and the coffee machine seemed to break down/ run out all too often. Staff were okay but not really up to Marriott standards (if there is such a thing!) After the initial hiccup the shuttle was okay on the times we used it and Ubers came to the hotel pretty quickly. All in all it was okay but the minus points far outweighed the plus points and I don't think we will use this hotel again.…
The positives: Reasonably sized, clean, modern, stylish room, comfortable large bed. The negatives: Location quite far from airport, although a half-hourly shuttle service was provided. Slow check-in process. Very few facilities - empty mini-bar in room, restaurant closed, food available in bar, tasty but not a huge choice, slow service. All in all, price paid for room (we had to make a last minute booking due to flight cancellations at Schiphol) was extremely expensive (almost 400 Euros for one night) for what was actually provided. The hotel seemed to be cashing in on the ongoing chaos at Schiphol airport.
I Stayed a night here and enjoyed the experience all the way. Spacious room and tasteful decorations. Excellent and huge breakfast with fresh egg station etc. One can enjoy a lot 😉 It’s at the quiet side of Schiphol airport so no trouble of noise by planes at all. A silent night.
My flight got cancelled and decided to stay here for the night. Lila at the Front Desk was amazing! Excellent customer service and nothing was too much for her. What impressed me the most was that I arrived at 9:30pm and thats when the restaurant closes- Lila went out of her way to call the kitchen to tell them I wanted to order something before they closed. Food was delicious in the restaurant and efficient service provided. Rooms are spacious and well maintained. Overall its a really nice property.
Staff need to be trained in customer service and in responding to the needs of guests. 1. I informed the front office that the Nespresso machine is not functioning as it should be. I own a Nespresso machine so I definitely know how it should work. Instead, he insisted that it is working and verbally gave me the instructions on how to use it by just inserting the pod. The machine is broken and the only way it will work is to detach the parts and insert the pod from the bottom while pushing and closing the lever, while your hands get dirty. 2 nights after until we checked out, the machine was not repaired or replaced. 2. Came down at 11 PM to the front office to ask for tissues by showing the empty box. The front desk informed me that they do not have it and have to wait for the next day . What kind of a 4 star hotel does not have a tissue in stock in their front office! I was willing to pay for whatever reason and yet the front desk said they do not have it ! 3. Tried to borrow the weighing scale for my luggage from the front desk. He informed me that to be back in 30 minutes because another guest has it. Ok, then I came back after 30 minutes to borrow it, but he would not let me take it with me to our room. What on earth is the problem that you would let another guest take it but NOT me. I am a lifetime Bonvoy elite gold status member and yet he won’t let me take it. Do I look that I will steal it?…