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Novotel Zurich City West

Traveller (292)
Room & Suite (90)
Video (1)


Travellers' Choice 2019 Winner
GreenLeaders Gold level
The Novotel Zurich City West is a 4 star hotel with 144 rooms in the fashionable Zurich West area. Close to Hardbrucke train station, Escher Wyss Platz tram station and the Technopark. A few minutes from the main railway station and the old city by tramor train. The hotel offers seven modern conference rooms with natural light. An indoor swimming pool, fitness area, bar, kids corner and a restaurant with terrace complete the package. Pay parking garage and airport shuttle (fees apply).
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Property amenities
Room service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Airport transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know


Full view
96Great for walkers
Grade: 96 out of 100
61Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
83Room tips
Traveller rating
  • 373
  • 688
  • 249
  • 63
  • 31
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Popular mentions
I stay for 2 nights in this hotel and show my platinum membership card during check in, but they said that their system read classic membership and can't do anything about it and maybe i'm not using my card so the status has been expired.. hellooww ?? Then i show my e card on my
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Review collected in partnership with Accorhotels.com
Response from Chris F, Manager at Novotel Zurich City West
Responded today
Dear Stefan, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Novotel Zürich City-West. Best regards, Christina Bonertz General Manager
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Ive been staying here for 5 years now and there are 3 main reasons I stay here when working in Zurich 1. Its across the road from where I'm working. 2. Its very comfortable. 3. The staff are so damn friendly. Particularly the bar staff. Nothing worse than sitting in a hotel on
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What is a Hotel? A bed, a shower, maybe a breakfast. All very good in the Novotel. Its the staff that makes the difference. Especially in the bar where Ania and Dominik very much make the difference. Enyoy spending the evenings feeling a little like being at home with my friends
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I like the hotel pretty much, but there is a variation between the services inside the standard rooms. The older ones have a small TV and no coffee maker (just instant coffee), while the newer ones have the opposite.
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Review collected in partnership with Accorhotels.com
Response from Chris F, Manager at Novotel Zurich City West
Responded today
Dear guest, Thank you for your feedback on your stay at Novotel Zürich City West. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. I would like to explain to you how these mentioned differences come about. In the higher executive category as well as in the suites, we also have a Nespresso machine in the room in addition to the kettle. The TV is currently the same size except for a few rooms. However, this will change very soon, as an update of the rooms including the TVs will take place this year. Kind Regards Christina Bonertz General Manager
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Not only the location is perfect, but the service is great, lovely breakfast. 2min away from the train station, perfect connection with trams, there is just nothing bad to say about this hotel. On top of it, there is a nice swimming pool :) I will definitely go back! Thanks
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Response from Chris F, Leiter Front Office at Novotel Zurich City West
Responded today
Dear Camille A thank you so much for the full amount of Points and your amazing Review. It makes us so glad to read that you had such a great stay with us and that you could enjoy Zürich as much as the installations and facilities in our hotel. Thank you for everything and it will be a pleasure to welcome you again at our hotel. Best regards, Chris Fusenig Front Office Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Take train S16 from airport, stop at Zurich Hardbrucke station, 2 stops from airport. Follow directions & walk 5 mins to Schiffbau tram station, catch tram #4 to Technopark station, 1 stop away. If you wish to walk from Hardbrucke station to the hotel, it is still possible, maybe about 10 mins walk. When you’re on the S16 train, look to the left & you can see Novotel hotel when you’re coming up to Hardbrucke station. This will give you an idea where the hotel is and walk in that direction. Your train ticket can be used for tram too. Ticket is good for 1 hour for all kinds of transport in Zurich. Buy a 3-Zone 1 hour ticket for CHF6.80. As for your suitcases, it depends on how many people are managing the suitcases. We only had 1 per person & went to the hotel by train & tram, no difficulties at all.
1 vote
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The breakfast was great! We have enough room for kids. And we are very sure that your kid is fit enough!
1 vote
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Hi, How much is parking in hotel car park? Is there any other cheaper or free parking nearby? Thanks.
Dear Sir or madame, the daily parking cost is CHF 29. Dont think there are much cheaper places around. Kind Regards Novotel Zürich City West
-1 votes
"Shop around as better hotels can be had at better prices"
"all our rooms were same and you get a nice sleep as hotel is located in a quite place."
"Any room is great."
"Go to the gym for free water bottles"
"Our room had a view of large square at back"
US$ 142 - US$ 301 (Based on Average Rates for a Standard Room)
novotel zurich city-west hotelnovotel hotel zürichzürich novotel
SwitzerlandCanton of ZurichZurichEscher Wyss
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