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Ambassador Hotel Zermatt

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#48 of 109 Hotels in Zermatt
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1 room 2 adults 0 children
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Ambassador Hotel Zermatt
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279 Reviews from our TripAdvisor Community

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Showing 169: English reviews
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Reviewed 6 days ago NEWvia mobile

A really nice hotel, modern decor, clean rooms and friendly staff. It's a great location as you're near the main train station, gorngrat railway and bus stops to get to the slopes. Breakfast was okay, evening food nice but we went off to find dinner most evenings. The fondue they do, although expensive, ended up being well worth it!

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Helpful?
Thank Oliver B
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of the Ambassador Zermatt! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Küttel

Riga, Latvia
Reviewed 1 week ago via mobile

It was WAYY overpriced. Very, very expensive, tho all you get is this tiny room with one bathroom for 6 persons and two bedrooms. It isnt very comfortable. But the hotel had a swimming pool, bathtub, sauna etc. The breakfast was nice and the location is great.

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Helpful?
Thank maddaara
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Dundee, United Kingdom
Reviewed 1 week ago

We were fortunate to choose half-board at the Ambassador on our Crystal ski holiday. The 4-course dinner was incredible, especially for the first five evenings. The breakfast buffet had everything I could wish for. On the first, Sunday, morning smoked salmon joined the hams, salamis and a stunning collection of cheeses. There were fresh fruits, both whole and prepared, yoghurts,...

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Helpful?
Thank Amandajgj
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of the Ambassador Zermatt! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Küttel

Glasgow, United Kingdom
Reviewed 2 weeks ago via mobile

Great hotel in zermatt...modern clean friendly staff. Great swimming pool and sauna...although the sauna is quite small. Very close to the train station. Also close to one of the 3 access points to the ski slopes, The gornegrat train, which is only a few mins walk from the hotel. There is also a free bus there too which will take...

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Helpful?
Thank 929cathrinec
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of the Ambassador We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Küttel

Coral Gables, Florida
Reviewed 3 weeks ago

I just came back from spending 7 nights in Zermatt. I was worried about my trip because I was travelling with a 4yr and a 1yr old. From the time of reservation, the hotel staff helped me to plan my trip ( parking, dinner reservations, etc). From the moment I parked my car everything worked perfectly. The location is unbeatable,...

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Thank elm0rr0
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Küttel

Bromley, United Kingdom
Reviewed 13 February 2017 via mobile

I stayed at the Ambassador Hotel in Zermatt for a 3 day skiing trip in February. The room was spacious, modern, clean and had a balcony. The staff were very helpful (especially when booking restaurants) and sorted out our lift passes each day. The hotel is a short walk from the main train station and the train up the mountain....

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Helpful?
Thank Willo1608
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in the Ambassador Zermatt. Sincerely, Hotel Ambassador Zermatt Pascal Küttel

Zurich, Switzerland
Reviewed 13 February 2017 via mobile

good hotel in zermatt. welcome was ok and profesional. room is renovated modern and clean. nice balcony with a small view on matrerhorn. wellness is excellent but not enough seats to relax. breakfast is just average, busy and in a room dark and not friendly

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Thank flojo2304
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon In Zermatt. Sincerely, Hotel Ambassador Zermatt Pascal Küttel

Merrick, New York
Reviewed 31 January 2017

This hotel was conveniently located near the train station and the main shopping street. The Gornergrat Bahn (the Matterhorn Railway) was just a block away. The hotel was neat and clean and the staff was friendly and helpful. The rooms were a bit on the small side but they were very comfortable. Breakfast and dinner was included for my stay...

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Helpful?
Thank Richard J
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon In Zermatt. Sincerely, Hotel Ambassador Zermatt Pascal Küttel

Ilkley
Reviewed 29 January 2017

The Ambassador is at one end of Zermatt, by the station. For skiers, this is a convenient location: the Gornergratbahn is close by and so is the terminus of the skibus which takes you to the Trockenersteg gondola. Fod is great and bedrooms pretty good.

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Helpful?
Thank YorkshireBoar
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in Zermatt and hope to see you again very soon at the Ambassador Zermatt. Pascal Küttel

Reviewed 27 January 2017

This hotel provide comfortable room and the staffs are very nice. The hotel is close to the bus and Gornergrat. The views from hotel are very beautiful. This hotel have no air condition- you can only open the window.However, it's a good place to visit and spend your holiday in winter.

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Helpful?
Thank Pie T
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Küttel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Laundry Service
  • Breakfast included
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Alpine-style Group-oriented Hotel, comprising three 5-story structures linked by public rooms. We are delighted to inform you that progress on the complete renovation and re-decoration of all the Ambassador's rooms and suites, including bathrooms, is going very smoothly and to schedule! Demolition and cabling complete, walls being painted, new windows and floor boards being installed. Next step furniture. We can't wait to show our clients the result of this long-awaited change! See you in December 2014! ... more   less 

Additional Information about Ambassador Hotel Zermatt

Address: Spissstrasse 10 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: ₹ 15,590 - ₹ 31,049 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ambassador Hotel Zermatt 4*
Number of rooms: 84
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Also Known As:
Zermatt Ambassador Hotel
Hotel Style:
#30 Luxury Hotel in Zermatt
#31 Ski-In / Ski-Out Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Ambassador Hotel Zermatt staff and other travellers.
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Questions? Get answers from Ambassador Hotel Zermatt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South-facing with balcony and view of the Matterhorn”
 of 5 bubbles Amandajgj, 14 Mar 2017 | Read review
“Ask for a room with a view of the Matterhorn.”
 of 5 bubbles 771RichJ, 31 Jan 2017 | Read review
“Some rooms have a balcony overlooking the Matterhorn; others the supermarket.”
 of 5 bubbles YorkshireBoar, 29 Jan 2017 | Read review
“A great 3-star hotel”
 of 5 bubbles 842piet, 26 Jan 2017 | Read review
“Ask for Matterhorn view”
 of 5 bubbles 193RobertO, 8 Jan 2017 | Read review
5 of 5