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Best Western PLUS Alpen Resort Hotel

643 reviews
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Traveller (286)
Room & Suite (306)
Dining (57)
Overview
  • Excellent55%
  • Very good34%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“salt water pool”(5 reviews)
“train station”(74 reviews)
“family room”(14 reviews)
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
4.0 Star Hotel
All hotel details
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Reviews (643)Write a Review
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All reviewssalt water pooltrain stationfamily roomsingle bedgames roomgreat viewmain buildingexcellent hotelstayed for one nightlarge balconybathrobes and slippersshort walkrestaurant stafffree upgradequiet areaski busindoor pool
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1 - 5 of 370 reviews
Reviewed 4 days ago

Stayed here for our ski holiday. Great location. Close to the the grocery store for any supplies that you may need for snacks or lunch on the mountain. Just off the main street but far enough away to avoid the crowds. And about 50m (less...More

Thank Ali921
Hotel's Favourite
Reviewed 25 October 2017 via mobile

Stayed for 3nights. Location: Hotel was 10min walk from Zermatt train station. Denzer Supermarket was less than 5min walk from hotel. It's located at the quieter side of Zermatt (north), away from 'downtown' Zermatt (south), but it's along the same main road. You dont have...More

1  Thank Wei Hao Y
Response from BWalpenresort, Leiter Öffentlichkeitsarbeit at Best Western PLUS Alpen Resort HotelResponded 1 November 2017

Dear Wei Hao Thank you very much for staying with us - we are very happy to hear that you enjoyed your stay in our Hotel. Best regards from Zermatt and it would be great to welcome you again Your Best Western Plus Alpen Resort...More

Reviewed 2 weeks ago

For sure the location is not the worst possible. Walking distance to the city centre, walking distance to the Sunnega Cable station. Rooms are fair, not a variety of pillows. Internet is working properly and is free. Breakfast is at a medium level, the level...More

Thank Florin T
Reviewed 4 weeks ago

Just returned from a ski trip with three friends (And will be back next year!) Staff were brilliant (especially the manager), very attentive and provided great advice on the ski area. Great location, only a short walk from ski hire shop, bus stop (for Matterhorn...More

Thank Colin_plus_others
Reviewed 17 January 2018

We recently spent a few nights in Zermatt as part of our honeymoon, and loved our time at the Best Western Plus Alpen Resort. The trip was rather eventful, and the hotel rolled with the punches as best as they could. The staff was helpful...More

Thank Emma F
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Room Service
Pool
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Laundry Service
Concierge
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Room amenities
Minibar
Things to do
Tennis Court
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 199 - US$ 430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Ski-In / Ski-Out Hotel in Zermatt
#17 Luxury Hotel in Zermatt
#20 Spa Hotel in Zermatt
#31 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 199 - US$ 430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Ski-In / Ski-Out Hotel in Zermatt
#17 Luxury Hotel in Zermatt
#20 Spa Hotel in Zermatt
#31 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (286)
Room & Suite (306)
Dining (57)
Pool & Beach (24)
Amenities (27)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
WestNYCtraveler
7 January 2018|
AnswerShow all 4 answers
Response from William S | Reviewed this property |
They are on the other end of town farthest from the lifts, but it's a small town.
2
Votes
Cecilia S
14 July 2017|
AnswerShow all 6 answers
Response from Reto_Aufdenblatten | Property representative |
Dear Cecilia Just tell our reception as early as possible (best would be during check-in) on which evenings you would like to eat in the town and we will find a solution for you and reward the evenings you eat not in our... More
1
Vote
Google Translation
238anthonyd
11 April 2017|
AnswerShow all 6 answers
Response from Reto_Aufdenblatten | Property representative |
Dear anthonyd. Just call us from the train station (0041 27 966 30 00) and we will come and pick you up in the next 10 minutes. If you decide to walk, it is a 5 minutes walk. From the train station just take the street to... More
0
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1234
Room Tips
"Avoid the rooms on level 1 above the spa if you are slightly sensitive to the "spa" smell"
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"Ask for a Matterhorn view! Note, rooms starting with "8" are effectively below ground and could be..."
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"Ask for a room with view on the Matterhorn"
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"Better to book Fleur de Zermatt, same price, TOP SPA, TOP location!"
Read review
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