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BEST WESTERN PLUS Alpen Resort Hotel

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#26 of 109 Hotels in Zermatt
Certificate of Excellence
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BEST WESTERN PLUS Alpen Resort Hotel
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553 Reviews from our TripAdvisor Community

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Showing 307: English reviews
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Saint-Donat-de-Montcalm, Quebec, Canada
Reviewed 3 days ago NEW

Location is close to center town but not to close thus still a quiet area 5 minutes walk to e bus station ride to Matterhorn ski gondola 10 minutes walk to Matterhorn Gornergrat train ride to the top of Gornergrat ski area 10 minutes walk to Matterhorn bahn train station Positive; hot spa and swimming pool are welcome amenities after...

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Helpful?
Thank Denis L
HOTEL’S FAVOURITE REVIEW
Reviewed 11 February 2017 via mobile

Stayed here for 4 nights & really enjoyed it. Our room was a great size which was helpful as we have a toddler. We had a small lobby area (big enough to store the pram & our outside stuff on the table. We had a separate single bedroom, a lovely bathroom with separate shower & main room with enough space...

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Helpful?
Thank JoJo5Jo
About Hotel's Favourite Review
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Jojo, Thank you very much for choosing us for your stay in Zermatt and pubslishing this fantastic review. We are happy to hear that you enjoyed your stay and especially the three-bed room. Best regards from Zermatt and we are looking forward to welcome you again, Your Alpen Resort Hotel Team

Athens, Greece
Reviewed 6 days ago NEW

The sroom was very spacious and clean, the staff was very friendly and helpful, and the breakfast served was delicious and rich. The location was very convenient, just 4-5 minutes from the train station. I would recommend and would stay again.

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Helpful?
Thank alexL2265QT
Swindon, United Kingdom
Reviewed 1 week ago

Great stay in lovely hotel. Made to feel welcome and at home from the moment we arrived. Spacious and well furnished room. Terrific spa to relax in after skiing. Really good and varied food served by friendly and helpful staff in relaxed atmosphere - Not too formal or stuffy. Spacious and secure boot room. Ski bus stops close by or...

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Helpful?
Thank Jon T
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Jon, Thank you so much for writing this wonderful review and staying with us - we are happy to hear that you enjoyed your stay in our Hotel. Best regards from Zermatt to the UK and we are really looking forward to welcome you again, Your Alpen Resort Hotel Team

maryland
Reviewed 1 week ago via mobile

Americans may think "Best Western?!?" but you're wrong. Wonderful, clean and friendly hotel. Easy to get to from the train station, close/walking distance to ski lifts or ski bus, and a beautiful view of the Matterhorn from our balcony. Extensive breakfast spread and fun "spa" with sauna, steam room and swimming pool. I would absolutely return to the hotel.

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Helpful?
Thank MarylandSnowfish
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you for staying with us. Its really sad that Best Western has this bad reputation in the US... We are happy to hear that you enjoyed your stay and especially the view from your room, the breakfast and the Spa Area! Best regards from Zermatt to Maryland and we are looking forward to welcome you again, Your...

Stamford, Connecticut
Reviewed 3 weeks ago via mobile

We have been very happy with this hotel. The view form our room is unbelievable. To see the Matterhorn when you wake-up in the morning for us all we need to. The hotel is located very close to the train station ( 5 minutes walk ).The breakfast is very good, the bread in extraordinar. Ask for a room with Matterhorn...

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Helpful?
Thank Ellen4867
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Ellen, Thank you for staying with us, we are happy to hear that you enjoyed your stay and especially the view from yur room, the location and the breafkast. Best regards from Zermatt and we hope to welcome you again, Your Alpen Resort Hotel Team

Stockholm, Sweden
Reviewed 17 February 2017

Quality service staff exceptional and genuine. Room was wonderful and large, more than enough for our family of three. Views of Matterhorn excellent. The quality of the hotel is undeniable and good value. We have stayed in several Zermatt hotel over many years and this was one of the best without question I would fully recommend you try. Many hanks...

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Helpful?
Thank Mark O
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Mark, Thank you very much for staying with us. We are very happy to hear that enjoyed your stay in our hotel. I will forward the compliment to Philipp, thank you very much! Best regards from sunny Zermatt, Manuel Aufdenblatten, Public Relations

Reviewed 10 February 2017

The hotel is situated very close to Zermat train station. Out of station turn left and few mins walk downhill and the hotel is on your right. You pass a supermarket so that is really convenient too Check in was quick and easy and a bed sorted for our son with no issues. Our room was much better than expected...

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Helpful?
Thank brynmorgan3
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear brynmorgan, Thank you very much for choosing us for your stay in Zermatt. We are happy to hear that you and your family enjoyed your stay. We will forward the compliment ot our breakfast staff, thank you! Best regards from Zermatt and we are looking forward to welcome you again, Your Alpen Resort Hotel Team

Reviewed 7 February 2017

very smooth check in freindly staff good spacious room clean breakfast was good good view from balcony walkable distance from train station with luggage better to use courtesy coach over all good experience

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Helpful?
Thank Dinesh S
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Dinesh, Thank you for staying with us, we are happy to hear that you enjoyed your stay. Best regards from Zermatt, Your Alpen Resort Hotel Team

Basel, Switzerland
Reviewed 23 January 2017 via mobile

Great value with clean rooms and friendly staff. Would have given 5/5 but they were very slow to accommodate non feather pillows and duvets. Best to make request before arrival if you have specific needs. Otherwise fantastic!

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Thank LB35403
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review
Google Translation

Geschätzter Gast, Danke vielmals dass Sie uns für Ihren Aufenthalt in Zermatt ausgesucht haben. Wir bedauern sehr dass wir Ihre...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 

Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: ₹ 10,086 - ₹ 22,875 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#16 Ski-In / Ski-Out Hotel in Zermatt
#20 Luxury Hotel in Zermatt
#22 Spa Hotel in Zermatt
#33 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Alpen Resort Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Alpen Resort Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor wing was quiet and convenient. Can't speak for the rest of the rooms but all the facilities we saw were first class.”
 of 5 bubbles jont798, 19 Mar 2017 | Read review
“Higher floors would have better views of Matterhorn.”
 of 5 bubbles hiroshih584, 28 Dec 2016 | Read review
“Request a balcony with matterhorn views.”
 of 5 bubbles 391martina, 9 Sep 2016 | Read review
“Ask for a room in the 800 level”
 of 5 bubbles 828nicko, 3 Sep 2016 | Read review
“Ask for the top most room, has a great view and more privacy.”
 of 5 bubbles 714gayathris, 3 Sep 2016 | Read review
5 of 5