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Alpen Resort Hotel, by Best Western

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Traveller (322)
Room & Suite (325)
Dining (57)
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Room Service
Tennis Court
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Laundry Service
Concierge
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Breakfast Available
Babysitting
Sauna
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Room features
Non-Smoking Rooms
Family Rooms
Minibar
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
Hotel links
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Reviews & more
701Reviews
650Photos
13Q+A
100Room tips
Traveller rating
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We stayed at the Alpen Resort Hotel in March 2018. We arrived later in the afternoon after traveling all day from Rome. The reception was very nice and the attendants very helpful and kind. We were expecting to walk into a standard hotel room and were completely blown away whe
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Late check in available till 11pm upon request.
Fast and quick check in.
New and spacious room for 2 adults and 1 child.
Walking distance of 5 mins from Train station.

One of the most reasonable price within the area.
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Very good hotel in Zermatt.
Fab rooms, good view of Matterhorn from the room, very close to the town, they send their car for pickup.
Good breakfast, cute swimming pool with many facilities such as steam room etc( didn't expect it to be this good!), was a surprise
Overall great
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Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best Western
Responded 31 Oct 2018
Dear Anipaiuk Thank you for your stay with us and for taking the time to give us a review. I am happy to hear that you had a great time in Zermatt and enjoyed our Spa area with the new saltwater pool. It is a great way to relax after a day of hiking or skiing. Afterwards you can enjoy our delicious meals and menus in the Restaurant and end your day with a drink at our bar. Thank you again for the great review. We hope you visit us again in the future. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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My husband and I stayed 2 nights at the Alpen Resort. We had the room with the Matterhorn view. We arrived to a bottle of bubbles after a very long trip from Australia. The view was amazing and wonderful to sit on the verandah taking in the view. The room was large and the bed/pi
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Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best Western
Responded 14 Oct 2018
Dear Kimberly Thank you for staying with us in Zermatt and for taking the time to give us a review. I’m glad to hear that you and your husband had a pleasant stay with us. I’m glad that you enjoyed the complimentary bottle of sparkling wine which all of our direct bookers get. And the private balcony with the great view is indeed the best place to enjoy it. I would like to again thank you for your great review. We hope to welcome you soon again. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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we loved the view of Mont Cervin from the terrace, the spa is one of the best.... salt water jacuzzi with colortherapy and other good facilities. The employées are so nice especially Marius the driver and the servers from breakfast. The only negative point is that the rooms are n
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Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best Western
Responded 14 Oct 2018
Dear Yanutu Thank you for your stay with us. I would also like to thank you for taking the time to write us a review. I’m happy to hear that you had a nice stay with us. I will gladly pass on your compliments to Marius and our breakfast crew. We check your bathroom to stop the water from leaking on the bathroom floor. Thank you for the information. We hope to welcome you back in the future. Sincerely Reto Aufdenblatten, Guest relations
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Professional photo exclusively commissioned by TripAdvisorAlpen Resort Hotel, by Best Western
The Triple Room at the BEST WESTERN PLUS Alpen Resort Hotel
Professional photo exclusively commissioned by TripAdvisorAlpen Resort Hotel, by Best Western
The Loft Family Room at the BEST WESTERN PLUS Alpen Resort Hotel
Professional photo exclusively commissioned by TripAdvisorAlpen Resort Hotel, by Best Western
The Loft Family Room at the BEST WESTERN PLUS Alpen Resort Hotel
Professional photo exclusively commissioned by TripAdvisorAlpen Resort Hotel, by Best Western
The Family Room at the BEST WESTERN PLUS Alpen Resort Hotel
Professional photo exclusively commissioned by TripAdvisorAlpen Resort Hotel, by Best Western
The Double Room at the BEST WESTERN PLUS Alpen Resort Hotel
Previous
We have friends staying st hotel Monta Rosa. Is this easy to get to from you? How much is a ski pass for 5 days in December. Thank you! Jo
The hotels are about 10mins walk apart depending on street conditions along the town's main drag (the Bahnhofstrasse). Ski pass prices for Dec 2018 are not out yet but were €330 or €378 if you want to ski into Italy. Suggest you wait till you arrive to buy because weather is unpredictable and the lifts to Italy are closed quite often.
0 votes
I am not familiar with Zermatt. How far are you from the main ski lift? Where do your guests leave their skis and boots overnight? Thank you.
They are on the other end of town farthest from the lifts, but it's a small town.
1 vote
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If we book a week's stay with half board (breakfast and dinner), is there any credit for a missed dinner with early notification to the hotel
Dear Cecilia Just tell our reception as early as possible (best would be during check-in) on which evenings you would like to eat in the town and we will find a solution for you and reward the evenings you eat not in our restaurant. As mentioned please let us know as soons as poosible so we could give your reserved table to somebody else. If there are any problems please ask for Mario Aufdenblatten, Hotel Manager, and refer to this tripadvisor answer. We are looking forward to welcome you in Zermatt and wish you a good time Your Best Western Plus Alpen Resort Hotel
1 vote
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Is there a shuttle what is the from the train Station to the hotel or what is the taxi fare from the station to the hotel
Dear anthonyd. Just call us from the train station (0041 27 966 30 00) and we will come and pick you up in the next 10 minutes. If you decide to walk, it is a 5 minutes walk. From the train station just take the street to the left and follow it about 500 meters - then you should see us to your right. All the best and we are looking forward to welcome you. Your Alpen Resort Hotel Team
0 votes
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Is there parking onsite?
Dear Laurie. As the other Users here already told you: to take the train is the best and most convenient way to come to Zermatt. All cars have to be parked at Täsch - that's the village 10 minutes before Zermatt. Guest who book their stay direclty through our website/phone/email have the possibility to park for free behind our Sister Hotel, the Swiss Budget Alpenhotel in Täsch (opposite the train station). All other guests are recommended to park in the Matterhorn Terminal in Täsch - that's the very large parking building, you cannot miss. All the best and we are looking forward to welcome you soon. Your Alpen Resort Hotel Team
1 vote
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Previous
"If you have children, ask for a family room. Plenty of storage and room to spread out and relax."
"Worth paying for the view of the Matterhorn"
"higher floor"
"Rooms facing the mountains"
"Try to get a room with view of the Matterhorn from the balcony"
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PRICE RANGE
US$ 153 - US$ 459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western alpen hotel zermattbest western zermattzermatt best western
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
55
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