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Hotel Excelsior

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Hotel Excelsior
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67 Reviews from our TripAdvisor Community

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Showing 28: English reviews
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allauch
Reviewed 2 weeks ago

We booked for 3 rooms and we had a good surprise being upgraded to junior suite, very large giving to the south. Nice welcome. 2 restaurants with specialities. Only one point disturbed me : the lift wouldn't match with safety rules in France : it has been forbidden for years to keep a lift without double doors to prevent a...

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Thank michel13Allauch
Houston, Texas
Reviewed 4 weeks ago

We arrived on Christmas Eve after 21 hours of traveling from the United States. We had 2 flights and 2 train rides with our 18 month old son. Needless to say we were ready to settle in for the night. We were greeted at 8pm by a driver at the train station that took us straight away to the hotel....

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Thank michelegok
Reviewed 24 February 2017

Great hotel. We stayed for two nights between trips on Glacier and Bernina Express. Great location for hotel, with easy walking distance to trains and all departure areas for local attractions. The owner of the hotel was a beautiful, kind hearted lady. When she found out the special reason for our trip she upgraded our room. It was a stunning...

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Thank EmL26
Reviewed 11 January 2017 via mobile

Stayed here for 5 nights. I broke both my hands in a snowboarding accident and had to have surgery. Ended up in hospital for 3 days very ill and hotel refused to let us check out early, still made us pay the full balance for all 5 nights. Refused to even let us check out 1 day early and charged...

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1Thank Gracei M
Silvo P, Manager at Hotel Excelsior, responded to this review

Dear Mr. Mighton Thank you for your feedback. We hope your hands are getting better. First of all we apologize for the circumstances. Unfortunately nobody informed us about your accident, we would be very helpful. Because of our no cooking policy and the safety, we removed just your electric hot plate, which we found on your table. We have two...

Geneva
Reviewed 11 January 2017

The hotel is very well-located -- 5 min walking from the train station, 3 min to the main street. The staff was extremely friendly and helpful. Knowing that we have only limited time in Zermatt, they sent a driver to pick up our luggage from the train station so that we can continue straight to Gornergrat. They also provided us...

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1Thank LaYayita
A TripAdvisor Member
Level Contributor
18 reviews
12 hotel reviews
16 helpful votes
Reviewed 26 December 2016 via mobile

Stayed with my friends in this hotel recently . We asked for some information and the person at reception helped us by explaining in detail. Nice location only 5-6 minutes walk from the station. Room balcony offers a magnificent view of Matterhorn. The only improvement the hotel need is increasing the variety in the Breakfast, some more vegetarian option should...

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1Thank A TripAdvisor Member
Vancouver, Canada
Reviewed 28 August 2016

Hotel Excelsior was a nice hotel right in the heart of Zermatt. The hotel was comfortable and had a fantastic breakfast. We had a room with a beautiful patio with a stunning view of the Matterhorn. We stayed two nights and next time we will stay longer.

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1Thank Tom H
Kriens, Luzern, Switzerland
Reviewed 24 June 2016

After a journey with the Glaciers Express from St. Moritz to Zermatt we stayed for one night in this beautiful hotel. We received a room with a balcony with direct view to the Matterhorn. We have a excellent diner and we recommend the “ filet Medici “. The personal was absolutely pleasant.

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1Thank MagicPierre
Singapore, Singapore
Reviewed 9 June 2016 via mobile

Cosy hotel, friendly & helpful staff, very clean, new and well maintained. Junior suite for 3 is also spacious enough for 4 due to the uncluttered, clean-lined furniture they have. A stone's throw from the railway station, eateries, Zermatt Museum & old village.

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1Thank jadedjess6
Alfreton, United Kingdom
Reviewed 6 March 2016

recently returned from Zermatt where we stayed in this hotel - really nice friendly run hotel - we were very impressed with it - our room had magnificent views over the Matterhorn and for most of the time we were there it was clear skies - only a few minutes from the railway station so walking to the hotel was...

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2Thank Graham C

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Breakfast included
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Arrive and feel just like at home The Excelsior is a small family owned hotel with a large number of regular guests. Lovingly renovated hotel, which is quietly located in the center. The bus stop for all the lifts is in front of the hotel. The sunny rooms situated on the south side offer a fantastic view of the old part of the village and of the famous Matterhorn. All rooms are equipped with bathtub or shower/WC, hair-dryer, towel heater, telephone and mini bar. Much charm and joy of life meets you in our Ex-Bar and on the Pergola (sun terrace). Excellent meals can be taken in the à la carte Restaurant La Ferme. Internet-corner and free of charge wireless. ... more   less 

Additional Information about Hotel Excelsior

Address: Hofmattstrasse 38 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: ₹ 10,472 - ₹ 15,869 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 25
Reservation Options:
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Hotel Style:
#58 Romantic Hotel in Zermatt
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Questions & Answers

Questions? Get answers from Hotel Excelsior staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Single room on last floor is noisy with close lift engine , but as lift is not used at night no trouble to sleep”
michel13Allauch, 13 Apr 2017 | Read review
“Get the view of the Matterhorn”
  • View of the Matterhorn
michelegok, 31 Mar 2017 | Read review
“Room with a balcony and a view to the Matterhorn”
LaYayita, 11 Jan 2017 | Read review
“Ask for a room with a view. Stunning!”
S8109LZtomh, 28 Aug 2016 | Read review
“Rooms with balcony to see the Matterhorn”
  • View of the Matterhorn from the room balcony
  • Our room
MagicPierre, 24 Jun 2016 | Read review
5 of 5