We stayed here for three nights, we choose an executive room with lake view and it was great. The views amazing and we really enjoyed the balcony over the lake. Breakfast was really nice, with hot meals and a selection of fresh fruit/pastries/cheese They have space to park the bikes on the garage for free. For the car, it’s better to book although we were super lucky and could leave the car on the street for free since it was holidays (we didn’t move it during the stay). The only negative point is about sustainability, they still use plenty of single use plastic for amenities, don’t have a policy to reuse towels, etc I believe nowadays, they could do a lot with small changes.
Nice view but poor quality of hot drinks..I order a hot chocolate and based on their menu I was supposed to get a Swiss hot chocolate. At the end I got milk mixed with cacao..I expected more from this magnificent location
Pros: Great location, efficient and friendly front desk staff, clean and compact room designed to offer plenty of storage space. Great view from the room. Nice toiletries. Delightful breakfast spread. Hands don one of the best I have had in all of Europe. Cons: Very unprofessional housekeeping staff! The woman walked away with my keycard hanging in the slot next to the door, leaving me in a dark room! I rushed after her, thinking it was an absent minded mistake, but no, she argued with me that it was HER keycard! Very fishy.
Quite modern hotel located close to the lake. Room appeared new and fresh. Unfortunately the lake view was blocked a some sort of a prison like metal grid as a facade. AC in the room was very weak, rooms get very hot. Opening the window at night is impossible as there's people having party all night right in front. Service was average, never had I the impression that this was a 4 star hotel. The bar on the roof has a beautiful view, but there's no priority for hotel guests and you just have to press the top floor in the elevator and hope that you can go up. If you can't, it's full and you have to keep trying. Service up there was not present or plain rude, no covid certificate check and absolutely not allowed to move any chairs or sit at a table for more than 3 people even if it was there. Bar on the ground floor doesn't open the outside terrace even when the sun is shining. Service (getting tables ready) in the breakfast area is very slow. And we constantly got asked if we didn't get a covid bracelet form reception to avoid the certificate check for breakfast - even though there apparently were not bracelets.…
The Bestwestern Neuchâtel is perfectly located along the shore, in the very center of the city. Recently renovated the public spaces and the rooms are fresh and clean. A plus is a bar-rooftop with a wonderful view on the lake. Choose rather a room with a view on the lake. The best rooms, a bit more expensive, are at the upper floor. The staff at the reception was very friendly.
We asked the girl at the front desk for availability for a room and she was very professional and friendly. Then we decided to get a couple of drinks first at the rooftop terrace. Up there we were told by a very unfriendly waiter, that we couldn't be served outside. He looked like a blond fashion model, but behaved like a brat. He wasn't interested in the least and kept on moving things around. If you are not client oriented, get another job! When asking for the reason, why we couldn't sit outside, it was because it was cloudy and it might rain...what? It was more likly, because my husband was black! Even worse, while we were talking a waiter took the orders of two girls sitting outside. I have never been turned away any place in the world, because of clouds in the sky! Shame on you! Needless to say, we got a room at another place.…
Staying at the Hotel Beaulac is definitely a wonderful experience but it can be pricey, if someone is flexible with their dates, maybe a weekday night is a better, cheaper option. However the rooms are fantastically comfortable with coffee machines and capsules in every room along with a tea selection. Worth choosing a lakeview room to enjoy the glorious sunrise. And another highlight that definitely cannot be missed is the stunning rooftop bar with its infinite views of the lake and beyond.
The hotel is in a perfect location, right on the lake, and in short walking distance from the center of town. Due to covid restrictions we were "forced" to eat dinner in the hotel, and as the restaurant was full, they placed us in the bar on the top floor, Huge windows all around, amazing view (sunset!) and very professional and friendly young waiting staff. The dishes were delicious, the cocktails and drinks very nice. Excellent prices, with a bit steep prices though. Breakfast buffet did not have too many choices, although the place was packed full. The coffee machine, or the beans, or both, need a serious upgrade. The rooms are not very large, and obviously the ones facing the lake are much better than the ones facing the parking lot. We were a bit surprised by how long the empty trays of the room service stayed on the floors in the corridors. Seems also this hotel cut back on personnel or attention during covid times a bit too much.…
Friendly staff, excellent location, comfortable room overlooking the lake. Nice fitness room. Dinner was delicious and a treat in these COVID times. Oriental feel. Our waiter was fun and friendly. Very good breakfast too. Will gladly go back
Worst hotel experience ever! We needed to change the hotel room due to a penetrating smell from the bathroom. Next day we had an emergency situation with my 1,5 year old son. Instead of an immediate help, we were told to wait till other guests had made their check-ins. Later I asked to speak with the hotel manager, but never got an apology from him, Maxime Rod up today. Very disappointing experience!