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Hotel Stern Luzern

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195 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016 via mobile

Stern Luzern was clean and comfortable. The staff downstairs was friendly enough, and the room, while small, had just enough space for my husband and I. We brought every adaptor but the Swiss one, but the hotel/restaurant staff allowed us to rent one with a 25 franc deposit. Breakfast was tasty. It's in an excellent location for walking around!

Helpful?
Thank Lindsay E
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016

perfect location; on the quiet side of the river with the better shops and close to the Rosegard which is a very special place. the rooms are individualized and have character. It feels like an old style pensione and with intimacy but not the efficiency of hotel. very special but if you want more traditional, this is not for you.... More 

Helpful?
Thank Ron S
Waalre, The Netherlands
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 October 2016

Let's start with pluses: nice location, very friendly staff and that's it! We arrived late in the afternoon due to huge traffic, planned to stay one night on our way back to NL. The kids were sleepy so we decided to eat in the hotel restaurant (actually it's a restaurant with rooms above it). First impression it is an elegant... More 

Helpful?
Thank Marcin2705
Sydney, Australia
Level Contributor
629 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed 31 August 2016

We have been staying at the Hotel Stern for many years and have always enjoyed being there. It is an old family run hotel and restaurant. It changed hands a few years ago and its new owners are less friendly and welcoming than before. The hotel is very well located 2 blocks from the Reuss River and an easy 10... More 

Helpful?
Thank V581ZSdonb
Istanbul, Turkey
Level Contributor
4 reviews
Reviewed 24 August 2016

Stuff was helpful and very kind but there is no one until 7.00 in the morning. No reception for an emergency. Rooms have beautiful daylight and a good street view with Fransisken church and old trees. Very short walk to Kappel Brücke and best shops and restaurants.. Hotel's dishes looked quite good actually but we couldn't taste because we had... More 

Helpful?
Thank PINAR_1974
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 July 2016 via mobile

The Stern Luzern was easy to walk to from the train station and easy to find. Reception at the restaurant was helpful and allowed us to leave our bags until our room was ready since we arrived early. Wifi worked well and the room was clean. The bathroom was small but efficient and overall comfortable for my husband and I... More 

Helpful?
Thank MattAmandaJ
STERN-Team, Manager at Hotel Stern Luzern, responded to this review

Dear MattAmandaJ Thank you very much for your lovely Feedback about your stay. It was a pleasure to have you here. I hope you have enjoyed your stay with us and have a safe journey back home! Best regards send you the whole STERN Team More 

Gurgaon, India
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2016

I have my worst experience in my life with this hotel .First I made a mistake by cancelling my first booking and extending this for another 2 days before I reached .When we reached , we missed our train and reached late around 11:30 pm . To surprise hotel was closed . Reception phone was off . We tried for... More 

Helpful?
Thank pkpathak
Fribourg, Switzerland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2016

Very nice hotel particularly well located close to the old town and parking garage. The rooms are quite small but modern, clean and functional. The hotel reception is through the restaurant downstairs but the personnel was very welcoming. The breakfast room is very nice and the food is ok. Overall very happy about this short stay!

Helpful?
Thank ilstefano
STERN-Team, Manager at Hotel Stern Luzern, responded to this review

Dear ilstefano Thank you very much for your lovely Feedback about your stay. It was a pleasure to have you here. I hope you have enjoyed your stay with us and have a safe journey back home! Best regards sends you the whole STERN Team More 

south
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 June 2016

We stayed here 2 nights in mid June based on good reviews. I would not stay here again. Pros: Convenient location for touring the town, clean room, nice breakfast area, and good breakfast, big windows with lots of light. Cons: Lots of street noise from cars at the nearby busy intersection, motorcycles racing their engines, and people talking/yelling. I am... More 

Helpful?
Thank southernskiier
STERN-Team, Manager at Hotel Stern Luzern, responded to this review

Dear southernskiier Thank you very much for taking time to give us a feedback about your stay at STERN. We are happy that you have enjoyed your stay and are sorry for the street noise. We hope to welcoming you soon again! Tastefull regards Your STERN-Team More 

Denver, Colorado
1 review
Reviewed 16 June 2016

Unfortunately, I left a packet at a restaurant in a Lugano train station restaurant that contained my husband and my Swiss Rail Passes. Giselle was instrumental in contacting the restaurant and requesting a scan of our Swiss Rail passes which she pulled up on her computer at the hotel and printed them off for us. We then could use them... More 

Helpful?
Thank windstaracres
STERN-Team, Manager at Hotel Stern Luzern, responded to this review

Dear windstaracres Thank you very much for your lovely Feedback about your stay. It was a pleasure to help you with the Swiss Rail passes. I hope you have enjoyed your stay in Switzerland and had a safe flight back home! Best regards Gisela and the whole STERN Team More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast

Additional Information about Hotel Stern Luzern

Address: Burgerstrasse 35, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: ₹ 9,300 - ₹ 15,567 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Stern Luzern 2*
Number of rooms: 15
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Also Known As:
Goldener Stern Hotel
Hotel Style:
#22 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Stern Luzern staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid top floor because elevator does not go to top”
 of 5 bubbles 801rons, 18 Oct 2016 | Read review
“the room on the street side didn't have much noise from the outside, it was the damn fan in the bathroom that was the worst!”
 of 5 bubbles Marcin2705, 1 Oct 2016 | Read review
“Try to get a room facing the Franziskanerkirche.”
  • Franziskanerkirche opposite hotel
  • Thunderstorm brewing
  • Virgin fountain
  • Fountain detail
 of 5 bubbles V581ZSdonb, 30 Aug 2016 | Read review
“Don't be late to book a hotel in high season in Luzern. Square hotels are always noisy..”
 of 5 bubbles PINAR_1974, 24 Aug 2016 | Read review
“Ask for the quietest room they have”
 of 5 bubbles southernskiier, 23 Jun 2016 | Read review
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