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VERY noisy (until 3AM)! Back street bar patrons hang outside and are very loud and service vehicles make their way right under windows early in the morning. SMALL bathroom! Location was convenient but there are better options.
I stayed here for two nights - arrived by train from Zurich and it's about a 10-12 minute walk from the railway station into the heart of Old Town Lucerne The hotel is very close to the Kappelbrucke pedestrian bridge and as such it's easy...More
1 Thank Chris H
Response from Sarah B, Leiter Gästebetreuung at Boutique Hotel Weisses KreuzResponded 15 April 2018
We thank you for this great ranking, we were very happy about that. It is very important to us that our guests feel comfortable with us. As well this is a pleasure for us to hear that you enjoyed the location and service during your...More
We were there for 3 nights in June based on TripAdvisor reviews, but unlike most experiences with TA, we were misled. Hotel is very noisy with no air conditioning so we couldn't shut the windows because it was warm. Nothing about the room was inviting,...More
Thank Rona H
Response from Hotel-Weisses-Kreuz, Manager at Boutique Hotel Weisses KreuzResponded 1 week ago
we are very disapponted about your review. As you know, you stayed in a historic building, they do not have aircondition and it is not allowed to install aircondition in a historic building. this is also mentioned on our homepage this is switzeland...More
This was my first stay here, and it certainly won't be the last.
I booked a single room which was well laid out with a double bed and ceiling fan (greatly appreciated in the heat).
The Wifi was excellent throughout my stay, and despite overlooking...More
Thank Fiona M
Response from Sarah B, Leiter Gästebetreuung at Boutique Hotel Weisses KreuzResponded 3 weeks ago
Thank you so much for the great review. We really look forward to your next visit.
What a disaster, I thoughts I did my homework as I booked 6 different hotels for our European Road Trip. This hotel was the worst! We arrived a little late - 6:00 pm and got the room directly above the restaurant , first floor on...More
Response from Hotel-Weisses-Kreuz | Property representative |
hello ben every hotel is doing the same, first we have to make a Reservation on your Card, when you are here we have to make the charge and give free the reservation because they can not take the reservation as payment. it... More
hello ben every hotel is doing the same, first we have to make a Reservation on your Card, when you are here we have to make the charge and give free the reservation because they can not take the reservation as payment. it depends on your country how long ist gona take until you get the reservation back. don't worry you get your money back but it can take 2 weeks for australia! so we ask you to cancel your bad coment and your statement that we are thiefs this is a aspersion and we will not take that! if we get damage because of this we will get back to you. we wrote you about 10 times and explained it to you several time by email and also on our reception!