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The Hotel Lucerne, Autograph Collection

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#17 of 68 Hotels in Lucerne
Certificate of Excellence
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The Hotel Lucerne, Autograph Collection
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347 Reviews from our TripAdvisor Community

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Showing 213: English reviews
California
Reviewed 3 days ago NEWvia mobile

As Marriott platinum members we were deciding between the Renaissance & the Autograph & after reading reviews, we went with the Autograph & I'm so happy we did. It's a great location a short walk from train station & next to a park & a church with lovely bells (on the hour from 6:00-22:00). Jacob greeted us warmly & upgraded...

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Helpful?
Thank theresaw
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear theresaw Thank you so much for your great review and evaluation about your stay with us at The Hotel - Autograph Collection. We highly appreciate you enjoyed your stay and the personal service provided. Of course we will share your feedback with Jakub and hope to accommodate you again at The Hotel whenever your travel plans lead you back...

Reviewed 2 weeks ago

Arrived in Lucerne via train from Zurich. Short walk to The Hotel Lucerne was only about 3 minutes (very convenient). We arrived just before 3pm and our room was ready for us. Checked in and the front desk staff showed us to our 5th floor room. The rooms were very dark, and although it didn't bother me others may not...

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Helpful?
Thank BR2016Canada
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear BR2016Canada Thank you for sharing your feedback about your stay at The Hotel - Autograph Collection. We are happy you enjoyed your stay and the personal service provided and hope to welcoming you back soon. Should you need any further assistance, please do not hesitate to contact us. Best regards, Dominik Zurbruegg

Eagan, Minnesota
Reviewed 3 weeks ago

We spent one evening at The Hotel in Lucerne. As others have mentioned, the hotel is within blocks of the train station, major shopping and a short walk to the historic area of Lucerne. We arrived early and needed to check back as our room was not ready allowing us some time to walk the city and across the Chapel...

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Helpful?
Thank EaganTraveler
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear EaganTraveler Thank you so much for sharing your experience at The Hotel - Autograph Collection with the world. We are happy to hear you enjoyed the great central location and the still calm area around the hotel, as well as the personal service provided. Hoping to accommodate you again in future, we remain at your disposal for any further...

Dubai, United Arab Emirates
Reviewed 30 October 2016

Positives: 1. Service: If there is one thing I will go back to this hotel for, it would be its service. In fact, it left me disappointed with all the other hotels I stayed in since I used to compare their service with The Hotel staff. Compliments to the staff for making it an awesome experience. 2. Room: We had...

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Helpful?
Thank iUmar
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear iUmar WOW what a great feedback. Thank you so much for sharing your experiences with the world. We are happy to deliver the best possible service to you and your family as well as every other guest and your lines are the most powerful motivation to keep on the track. We hope to welcoming you back soon and remain...

Nashville, Tennessee
Reviewed 30 October 2016

The sleek hotel was a nice surprise! The entire staff were very friendly and helpful - they helped with taxi drivers, restaurant recommendations and the little things we forgot (adapters!). We did hear some party-goers in the evening hours, but it didn't bother us. The view of the fall trees, bell tour and proximity to all amenities was perfect. I...

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Helpful?
Thank Annie M
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Annie M Thank you for sharing your experiences at The Hotel - Autograph Collection with the world. We are happy and proud you enjoyed your stay with us and we will share your feedback with the team. We all hope to welcoming you back soon and remain at your disposal for any further assistance. Sincerely, Dominik Zurbruegg

Virgnia
Reviewed 2 October 2016 via mobile

Nice modern hotel within easy walking distance to the old city. The staff is incredible. Everyone was so helpful and engaging. Would definitely recommend this hotel for a stay in Lucerne. The restaurant inside is great as well and awesome bar with incredible bartenders making delicious cocktails!!

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Thank The5Rs
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear The5Rs Thank you so much for your great review. We are happy you enjoyed your stay and hope to welcoming you back soon. Should you have any further questions, please do not hesitate to contact us, we are happy to assist. Best regards, Dominik Zurbruegg

Melbourne, Australia
Reviewed 30 September 2016

I am not usually a fan of the more modern hotel, but this one is a standout exception. Modern it is. It is not large by any means, but my wife and I had a very comfortable, enjoyable, stay here from 13 to 16 August. It is perfectly positioned and in walking distance to the railway station and main tourist...

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Thank Savvy255100
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Savvy255100 Thank you so much for your review and the evaluation about your stay with us. We are happy and delighted you enjoyed the central, but calm location as well as the personal service provided by the team. Should your travel plans ever lead you back to Lucerne, we would be more than happy to be your host again....

New York City, New York
Reviewed 28 September 2016

We very much enjoyed our stay at this hotel. We were upgraded because of our Marriott Gold Status and given a free breakfast. We were traveling with our 10-month old, and felt very welcome. The requested crib and playpen were waiting for us in the room. Pros: Location, high quality service, excellent food at the restaurant, unique rooms, designed by...

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Helpful?
Thank bhan695
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear bhan695 Thank you so much for this great review. We are happy you and your family enjoyed your time with us at The Hotel - Autograph Collection and would be delighted to welcoming you back. If there is anything we can assist you with in the meantime, please do not hesitate to contact us. Best regards, Dominik Zurbruegg

Israel
Reviewed 27 September 2016

My husband and I resided in the hotel for 2 nights during the Music festival and wanted to share our satisfaction (sorry for the delay) and to recommend the hotel for all the right reasons: excellent location, comfortable facilities, very good restaurant but first and foremost warm hospitality and wonderful service - professional accompanied with a smile. All employees we...

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Helpful?
Thank VickySchlachet
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Vicky & David Schlachet Thank you so much for your great feedback and evaluation. It is with pleasure that I am sharing your lines with Jakub & Claudia and we all are happy you enjoyed your stay with us during the festival. Should your travel plans lead you back once to Lucerne, please do not hesitate to contact us...

Dubai
Reviewed 23 September 2016

This was the last Hotel I stayed in my recent trip to Switzerland and as my title says it was “keeping the best for the last”, It was by far ( by a long way) the best hotel I stayed, in every aspect . Hotel is centrally located and within walking distance from the train station. However it was not...

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Thank shane D
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear shane D WOW - thank you for this great feedback. We highly appreciate your evaluation and are happy you enjoyed your stay with us. Hoping to welcome you back soon, we remain at your disposal for any further assistance. Please do not hesitate to contact us. The whole team says Thank You and wish you a great time back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Bam Bou
Restaurant Bam Bou
Cuisines: Japanese, Sushi, Asian, European, Thai, Fusion
The Lounge
The Lounge
Cuisines: European, Bar, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 

Additional Information about The Hotel Lucerne, Autograph Collection

Address: Sempacherstrasse 14, Lucerne 6003, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: ₹ 16,199 - ₹ 27,498 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Lucerne, Autograph Collection 5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hotel Lucerne
Hotel Style:
#6 Romantic Hotel in Lucerne
#8 Family Hotel in Lucerne
#8 Business Hotel in Lucerne
#13 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Lucerne, Autograph Collection staff and other travellers.
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Questions? Get answers from The Hotel Lucerne, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had 5th floor corner, Excellent location”
 of 5 bubbles BR2016Canada, 19 Nov 2016 | Read review
“Hotel desk sometime keeps passes for the Transport Museum. Don't forget to ask. Complementary water every morning we went out.”
 of 5 bubbles iUmar, 30 Oct 2016 | Read review
“There is a frightful orange room make sure this does not happen to you unless you are Dutch or love orange!”
 of 5 bubbles peggyg350, 13 Sep 2016 | Read review
“Higher floor rooms have smaller windows”
 of 5 bubbles whitemice46, 23 Aug 2016 | Read review
“We asked for a room on a high floor and loved the view”
 of 5 bubbles Patriciasguesthouse, 23 Jul 2016 | Read review
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