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Palace Luzern

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Palace Luzern
Palace Luzern
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953 Reviews from our TripAdvisor Community

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Showing 596: English reviews
London, United Kingdom
Reviewed 6 days ago NEW

We stayed here for 2 nights and were completely looked after throughout. No detail went unnoticed and the all the staff were extremely courteous and polite. The views were stunning and I would thoroughly recommend getting a room with a balcony like we did to truly enjoy the views!

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Helpful?
Thank Sophie D
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Sophie D Thank you very much for your stay with us and for sharing your experiences. I am very pleased to learn that you have enjoyed your 2-nights stay and that you keep good memories about your time at Lucerne. I do hope to welcome you back at the PALACE LUZERN. Raymond Hunziker General Manager

Chicago, Illinois
Reviewed 1 week ago

After a long international flight from the U.S. we landed in Zurich and headed straight to Lucerne where we spend two wonderful days staying at Palace Luzern. The quiet elegance of the hotel, beautiful lake with white swans, mountain views and peaceful promenade along the lake all combined to create a wonderful, almost magical experience. We had a Superior Double...

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Helpful?
Thank SergeySK
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Deae SergeySK Thank you very much for your stay with us and your lovely feedback on Tripadvisor. I am very happy to learn that you have enjoyed your stay and that you keep good memories about it. I feel pleased that you liked the room with the balcony and the view on the lake. We hope to welcome you back...

Reviewed 1 week ago via mobile

I was impressed with the service. The service is excellent and you really feel welcomed. The staff are very very friendly and most can speak English which is helps if you are a tourist. The rooms are big and clean. The views from the hotel room are great. The location of the hotel great and you can see the lake...

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Helpful?
Thank Cedric M
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear CedricM Thank you very much for your stay at the PALACE LUZERN and your feedback. I am very happy that you felt welcome and appreciated at our hotel and that you have enjoyed your time with us. I feel very pleased that the whole team managed to individualize your stay. We hope to welcome you back in the hopefully...

Zurich, Switzerland
Reviewed 2 weeks ago

From the location, to the staff to the room, everything was just great! Everyone made sure we were well-taken care of, which feels very nice. Our room had the most beautiful view on the lake and Mount Pilatus. I cannot wait for my next time there. Breakfast, my favorite meal of the day was plentiful and delicious.

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Helpful?
Thank arianetavakol
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear arianetavakol Thank you for your stay and your feedback on tripadvisor. I am happy that you have enjoyed your stay and that you felt welcome and comfortable at the PALACE LUZERN. I hope to see you soon again and wish you a great time. Best regards Raymond Hunziker General Manager

Fribourg, Switzerland
Reviewed 3 weeks ago

Wonderful welcome by the bellboy and at the reception. In all aspects, the service was excellent Very relaxing stay, we loved the spa and the atmosphere at the living-room The room was really nice and well thought

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Helpful?
Thank zmarthat
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear zmarthat Thank you very much for your kind words and your stay at the Palace Luzern. I am more than happy that you have enjoyed your time at Lucerne and that you keep good memories about it. Hope to see you soon again, best wishes Raymond Hunziker General Manager

Reviewed 3 weeks ago

wonderful hotel, well located, clean and quiet, excellent service, caring and attentive staff, they can do everything you want,varied menu in restaurant, lot of visitors from every part of the world, unforgettable memories

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Helpful?
Thank Igor L
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Igor L Thank you so much for your stay with us and your feedback on TripAdvisor. I am happy to read that you have thoroughly enjoyed your stay with us. And that you keep good memories about your time at lucerne. We are looking forward to welcoming you back to the PALACE LUZERN. Best regards Catherine Hunziker General Manager

Shanghai, China
Reviewed 4 weeks ago via mobile

Super friendly staff. Especially the bartender and SPA receptionist. Irish oysters are delicious. Our recommendation is the breakfast in room. The rooms are very classy and pretty. The view over Lucerne ist beautiful.非常好。 谢谢你们

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Helpful?
Thank gabrielakung
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear gabrielakung Thank you so much for your stay and your great comment on TripAdvisor. We are very happy to hear that you have thoroughly enjoyed our service provided and that you had a great time on the shores of Lake Lucerne. We are looking forward to welcoming you back to the PALACE LUZERN in the hopefully not too distant...

cleveland
Reviewed 4 weeks ago

The service at Palace Luzerne was amazing. The staff is friendly and helpful, but not intrusive. When we checked into our room, there was a small fruit basket and a plate full of candies. We were starving after a long day and the fruit was especially appreciated. There was a well stocked refrigerator with beverages that were all complimentary. The...

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1Thank ohio81
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear ohio81 Thank you so much for your great feedback on TripAdvisor and your stay at the PALACE LUZERN. I am very happy to hear that you have thoroughly enjoyed your time and the service at our hotel. With pleasure I will forward your feedback to the team, who are dedicated hosts. We do hope to welcome you back in...

Reviewed 16 January 2017 via mobile

This hotel is absolutely perfect. The check in was quick and pleasant. We were showed around the hotel. We stayed at the junior suite. The room was very good with an amazing view of the lake and the mountains. The bathrooms we also huge. We even had a pair of binoculars to indulge ourselves. There was a mini bar which...

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Helpful?
Thank Ankit S
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Ankit S Thank you very much for your stay at the PALACE LUZERN and the lovely feedback on Tripadvisor. We are very happy to hear that you have enjoyed your stay and with pleasure I will forward your feedback to the whole team. Comments such as yours inspire us to give every day our best for our beloved guests....

Beaver Falls, PA
Reviewed 14 January 2017

We stayed at the Palace Luzern for four wonderful evenings. Everyone from the front desk, the concierge, the bellmen,and the restaurant servers were the best. Not only in competence, but with a wonderful attitude and friendliness and a wonderful grasp of the English language. I would return to Luzern just to stay at the Palace!

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Helpful?
Thank PaulaBeaverFalls_PA
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear PaulaBeaverFalls_PA Thank you very much for your stay and the feedback on Tripavisor. I am glad to hear that you have thoroughly enjoyed your stay for four evenings and that you were satisfied with the service.With pleasure I will forward your compliments to the Palace-Team. We do hope to welcome you again directly on the shores of Lake Lucerne....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10 | 6002 Luzern, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: ₹ 18,222 - ₹ 37,784 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity and Cheap Tickets so you can book your Palace Luzern reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Luxury Hotel in Lucerne
#2 Romantic Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Palace Luzern staff and other travellers.
17 questions
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Questions? Get answers from Palace Luzern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior Double Room lake view was an excellent choice.”
  • entrance
  • balcony
 of 5 bubbles SergeySK, 12 Feb 2017 | Read review
“We paid a little bit extra for a couch that turned into a bed, so we got a much larger room. Was well worth it.”
 of 5 bubbles PaulaBeaverFalls_PA, 14 Jan 2017 | Read review
“A room facing the lake is a must and try their breakfast”
 of 5 bubbles ElleP987, 10 Jan 2017 | Read review
“A corner turret room if price OK for you.”
 of 5 bubbles LesleyC94, 9 Jan 2017 | Read review
“Rooms with a view of Lake Lucerne are great!”
 of 5 bubbles Microblue4, 2 Dec 2016 | Read review
5 of 5