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Grand Hotel National

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Traveller (302)
Room & Suite (161)
Dining (19)
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Overview
  • Excellent62%
  • Very good21%
  • Average8%
  • Poor6%
  • Terrible3%
Travellers talk about
“lake lucerne”(33 reviews)
“junior suite”(20 reviews)
“old town”(27 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (464)
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Traveller rating
209
71
27
15
9
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209
71
27
15
9
Show reviews that mention
All reviewslake lucernejunior suiteold townstunning hotellarge batha city view roomstar servicetrain stationoverlooking the lakefresh fruittravel agentsitting areaperfect locationfree upgradenespresso machinetown centreair conditioner
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141 - 145 of 331 reviews
Reviewed 28 August 2015

This hotel would have got more than 5 stars if they could have got the house keeping detail correct. It is not cheap, so to have to ring for face cloths that had not been replaced, milk that had not been refilled, and to have...More

Thank Richard T
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 30 August 2015

Dear Richard T Thank you very much for having taken the time to share the experiences about your stay at our hotel here on Trip Advisor. We are happy to learn that you liked the hotel and it's beautiful location close to the city center....More

Reviewed 22 August 2015

Excellent hotel. A little pricey but worth it. Service was top notch. We had a large room with a balcony overlooking the lake. The view was spectacular. There was a small table and chairs too. The lake made for a very special stay. Location is...More

Thank Piyushbhura
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 23 August 2015

Dear Piyushbhura Thank you so much for having taken the time to write a review about your stay here on Trip Advisor. We are very pleased to learn that you enjoyed your valued time to full extend and that you fell in love with the...More

Reviewed 10 August 2015

Excellent hotel. A little pricey but worth it. Service was top notch. We had a large room with a balcony overlooking the lake. The view was spectacular. There was a small table and chairs where we had breakfast which we brought into the hotel. Coffee...More

Thank Anne F
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 13 August 2015

Dear JoanT84 Thank you so much for your wonderful words about your stay with us here on Trip Advisor. We appreciate that you enjoyed your valued time and the service at our hotel to full extend and therefore already forwarded your great feedback to all...More

Reviewed 26 July 2015 via mobile

Ok, I have never reviewed a hotel before but the Grand National went above and beyond!!! They held our luggage so we could see the alps before we checked in, they changed our room when we asked for a different one and the front staff,...More

1  Thank Landrea
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 29 July 2015

Dear Landrea Thank you so much for your wonderful words about your stay at our hotel. It was a pleasure to have you as our guests and we happily forwarded your praise to all our team members as this is certainly the biggest motivation that...More

Reviewed 25 July 2015 via mobile

Beautiful hotel, great location - BUT BE WARNED there is NO air conditioning in the city view rooms - the only ac is in the lake side rooms. We did not know that and unfortunately we were there on a warm day and it was...More

Thank MikeJMatthews
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 27 July 2015

Dear MikeJMatthews Thank you very much for having taken the time to review your stay with us here on Trip Advisor. We are happy to read that overall you liked our hotel and it’s location. Regarding your concern about the air conditioning we would like...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 322 - US$ 544 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#12 Luxury Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 322 - US$ 544 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#12 Luxury Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (302)
Room & Suite (161)
Dining (19)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
maryannbuckley23
26 February 2018|
Answer
Response from DanielGarbrecht | Property representative |
Dear maryannbuckley23 The main electricity in our hotel is 220 - 230 volts. You should have a look on your device if it is compatible for 110-230 volts. We have adapters available fo these devices. In case you have a device... More
0
Votes
Google Translation
nscamera
2 February 2018|
Answer
Response from Tino W | Property representative |
Dear nscamera Thank you for your kind request. Yes, nearly all rooms have air condition in the room. Some other have a cooling air circulation system. If you have any further questions please do not hesitate to contact... More
0
Votes
Google Translation
Merlion42
17 September 2017|
AnswerShow all 2 answers
Response from DanielGarbrecht | Property representative |
Dear Merlion42 The hotel itself does not have a gym. We are working together with the Fitnesspark National opposite the hotel and the admission is CHF 25.00 per person/entry for hotel guests (special rate). The tickets are... More
0
Votes
Google Translation
Room Tips
"Lake view rooms cost more, are definitely worth it. The higher up the room, the better the view with less..."
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"water view room"
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"pay the extra for lake side, you wont regret it."
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"Definitely, if possible, have a room with view on the lake."
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