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Grand Hotel National

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Traveller (330)
Room & Suite (174)
Dining (21)
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Overview
  • Excellent63%
  • Very good21%
  • Average8%
  • Poor5%
  • Terrible3%
Travellers talk about
“lake lucerne”(36 reviews)
“junior suite”(20 reviews)
“stunning hotel”(4 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (477)
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Traveller rating
217
73
28
15
9
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217
73
28
15
9
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All reviewslake lucernejunior suitestunning hotellarge bathold towna city view roomtrain stationstar servicebalcony overlooking the lakeperfect locationtravel agentsitting areafree upgradeour honeymoonlovely cityhighly recommend this hotellovely room
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131 - 135 of 342 reviews
Reviewed 11 December 2015

Perhaps it was the trip itself, but I found the Grand to be the most wonderful hotel, with wonderful amenities and old fashioned charm and service. My lovely room overlooked the two steeples, and the cool breeze gently stirring the shears in the huge windows...More

2  Thank binjammin
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 3 January 2016

Dear binjammin Thank you so much for your wonderful words about your recent stay at our Grand Hotel National. It is great to learn that you enjoyed your stay with us to full extend and that we were able to provide you with a comfortable...More

Reviewed 11 December 2015 via mobile

I had high expectations for this hotel which ended in disappointment. First and most important, the bed wasn't comfortable. It was two joint up twin beds. The mattress wasn't what I would expect in a 5 star hotel, the pillows were terrible as well. The...More

6  Thank mrsfrancis
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 16 December 2015

Dear mrsfrancis First of all thank you very much for having taken the time to give us some feedback about your recent stay with us. We deeply regret to learn that you were not satisfied with your stay, as it certainly is our biggest aim...More

Reviewed 8 December 2015

We stayed at the Grand Hotel National for two nights at the beginning of November. The staff was exceptionally friendly and knowledgeable, giving us great recommendations for dinner both nights - as well as tourist places to check out. The recommendations they gave us weren't...More

2  Thank theresa y
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 3 January 2016

Dear theresa y Thank you so much for having taken the time to write a review about your recent stay with us. We appreciate your great words a lot and already forwarded your comments to all our team members as a motivation to keep up...More

Reviewed 28 November 2015 via mobile

This hotel one of the best classic hotels I have even been. I was lucky to have a suit room, lake view, it was woooow, amazing, lovely, can not describe it, especially in early morning when you open the windows, whoever can pay for the...More

Thank Abdulqader A
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 5 December 2015

Dear Abdulqader A Thank you so much for your delightful words about our hotel and it's stunning surroundings. It is great to learn that you loved it just as much as we do! It was our great pleasure to be your host and we would...More

Reviewed 22 November 2015 via mobile

being upgraded to junior suite with huge space and excellent view. restaurant staffs and porter are strange - 1). non-stop breaking and dropping dishes sound from kitchen during dinner and breakfast 2). porter chasing me and my friend from end of corridor once we stepped...More

Thank One B
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 5 December 2015

Dear One B First of all thank you very much for having taken the time to write a review about your recent stay with us. We regret to learn that you were not satisfied with your stay to full extend even though you liked your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 349 - US$ 749 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Luxury Hotel in Lucerne
#12 Romantic Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 349 - US$ 749 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Luxury Hotel in Lucerne
#12 Romantic Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (330)
Room & Suite (174)
Dining (21)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
maryannbuckley23
26 February 2018|
Answer
Response from DanielGarbrecht | Property representative |
Dear maryannbuckley23 The main electricity in our hotel is 220 - 230 volts. You should have a look on your device if it is compatible for 110-230 volts. We have adapters available fo these devices. In case you have a device... More
0
Votes
Google Translation
nscamera
2 February 2018|
Answer
Response from Tino W | Property representative |
Dear nscamera Thank you for your kind request. Yes, nearly all rooms have air condition in the room. Some other have a cooling air circulation system. If you have any further questions please do not hesitate to contact... More
0
Votes
Google Translation
Merlion42
17 September 2017|
AnswerShow all 2 answers
Response from DanielGarbrecht | Property representative |
Dear Merlion42 The hotel itself does not have a gym. We are working together with the Fitnesspark National opposite the hotel and the admission is CHF 25.00 per person/entry for hotel guests (special rate). The tickets are... More
0
Votes
Google Translation
Room Tips
"lake view rooms are better"
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"Room 306 - Ritz suite- is the BEST room"
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"Lake view rooms cost more, are definitely worth it. The higher up the room, the better the view with less..."
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"water view room"
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