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Grand Hotel National

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#21 of 69 Hotels in Lucerne
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel National
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389 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hotel National
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Showing 275: English reviews
Switzerland
Reviewed 7 January 2017

Due to winter weather and not having the obligation to drive home the evening, we decided to stay overnight in Lucerne and chose the Grand Hotel National, also because of the beautiful lake views.The personnel was extremely friendly and helpful. We enjoyed the valet parking...the next morning at check out, the car was already waiting for us. We really enjoyed...

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Helpful?
Thank burgundy2016
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear burgundy2016 The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. It is great to hear...

Sydney, Australia
Reviewed 31 December 2016

My husband and I stayed with our 2 adult sons for two evenings. A wonderful luxurious hotel with amazing views over the lake. The hotel is beautiful and from arrival you feel in luxury. The welcome on arrival is lovely with a guide to your room provided which was excellent. The rooms are very good, clean and comfortable. It was...

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1Thank BJABM055
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear BJAMBM055 Thank you very much for staying at the GRAND HOTEL NATIONAL, we were very pleased to welcome you. We would particularly like to thank you for taking the time to share your honest feedback about your recent stay. Our highest aim is to constantly improve our services, so feedback is always very important to us. Therefore, we would...

San Francisco, California
Reviewed 23 November 2016

The people are what make any experience, don't you think? From the reception, to the bartenders, to the waitresses in each restaurant, the customer service here is AMAZING. Everyone is very friendly and makes you feel welcomed. I really enjoyed my stay at The Grand National Hotel Lucerne. I stayed there for 3 nights in November 2016 in a Empire...

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1Thank FromHeretoSunday
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear FromHeretoSunday Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to share your impressions with us. Reading your outstanding comments gives us tremendous pleasure and we will gladly share your glowing praise with our entire team. Positive feedback always spurs us on to continue looking after our guests with full dedication so...

Brussels, Belgium
Reviewed 11 November 2016

Very classy and elegant with beautiful views of the lake. Its conveniently located in front of the lake and i love the renaissance decor. Recommend the junior suite. The bar is also really lovely down stairs and they serve up some pretty good cocktails

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1Thank monu483
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Monu The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your stay with us and that you were able to spend some memorable days in Lucerne. We would be...

Chicago, Illinois
Reviewed 6 November 2016 via mobile

Lucerne Switzerland location - This property and staff proved to be highly disappointing. For numerous reasons including safety (staff members entered the room without permission in the late evening), the filthy dirty condition of the room ( including bedding, couch, mold on the walls), non functioning air conditioner, and a non-secured door which actually open to another guest room (very...

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Helpful?
Thank melchchi
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear melchchi We thank you for taking the time to share your feedback about your stay. Our highest aim is to constantly improve our services, so feedback is always very important to us. Nevertheless we regret very much that we could not mediate the issue in our private correspondence with you. Moreover, we would like to apologise once again for...

London, United Kingdom
Reviewed 5 November 2016

this is a great old style hotel with plenty of history behind it , the halls and corridors are reminiscent of classic luxury scene from a bond movie. the room was very nice although not as big as I had expected, the high ceilings and old style decor makes it a comfortable stay. the bathroom is big , the complementary...

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1Thank Izzat J
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Izzat J The whole team of the GRAND HOTEL NATIONAL is very grateful for your overwhelming feedback in reference to your recent stay at our hotel. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. We look forward to welcoming you to the GRAND HOTEL...

Seattle, Washington
Reviewed 30 October 2016

Luzern is a lovely city - very walkable, clean, friendly, lots of options for all interests and easy access to other parts of Switzerland. Beautiful, classic hotel - preserves its history but has some wonderful modern touches. Views and access to the lakefront walkway or the city are amazing. Pool is great to have and well-maintained. Service was EXCELLENT, lots...

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2Thank peteyrng
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear peteymg Thank you very much for staying at the GRAND HOTEL NATIONAL, we were very pleased to welcome you. We would particularly like to thank you for taking the time to share your honest and detailed review about your recent stay with us. Our highest aim is to constantly improve our services, so fair-minded feedback is always very important...

Reviewed 26 October 2016 via mobile

Truly a grand place! We stayed one night in a "classic lake view" we were greeted with cold drink of orange juice, nice touch! The room was huge! Nice bathroom with products and robes and slippers! Lovely lake view from 2 opening French windows! Nice in room Nespresso machine. Quite elegant all around Great location near sites and walk back...

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Thank CTFAMILY
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear CTFAMILY The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your stay with us and that you were able to spend some memorable days in Lucerne. We would be...

Melbourne, Australia
Reviewed 19 October 2016

My husband and i recently stayed in a Standard Lake View room at the Grand Hotel National for 2 nights. The room was spacious, clean and provided the perfect view of Lake Lucerne. The property has a large pool which is heated at about 26degrees...which wasn't quiet warm enough for me however my husband loved it. The property is both...

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Thank rscollo
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear rscollo We would like to thank you very much for taking the time to give us your positive feedback. Reading your lovely comments gives us much pleasure and we will delightedly share your kind words with our entire team. We are very glad to hear that you enjoyed the breath-taking view on the lake Lucerne. Positive feedback always spurs...

Montreux, Switzerland
Reviewed 8 October 2016

A very good room with balcony looking over the lake: clean, well kept and v comfortable. Staff very helpful. Best restaurant was the Italian one tucked away at the edge of the building and popular with locals (always a recommendation). Hotel so well placed for the lake (lunchtime cruises) and to walk up to the famous bridges and the town...

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Thank papenney
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Papenney The whole team of the GRAND HOTEL NATIONAL thanks you very much for your favourable feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your room with the balcony overlooking the lake of Lucerne and that you were able to spend some memorable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Padrino
Restaurant Padrino
Cuisines: Italian, European, Mediterranean
Restaurant 1871
Restaurant 1871
Cuisines: European, Swiss, Central European
NATIONAL Restaurant Bar Terrasse
NATIONAL Restaurant Bar Terrasse
Cuisines: European, Bar, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 

Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: ₹ 18,743 - ₹ 32,733 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#12 Romantic Hotel in Lucerne
#14 Family Hotel in Lucerne
#16 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel National staff and other travellers.
6 questions
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Questions? Get answers from Grand Hotel National staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A lake view is a must!!”
 of 5 bubbles Jillian0004, 21 Mar 2017 | Read review
“If you can afford it pay the extra for a room on the lake side.”
 of 5 bubbles 317fionaa, 1 Mar 2017 | Read review
“lake view room”
 of 5 bubbles burgundy2016, 7 Jan 2017 | Read review
“Make sure you get a lake view so you can also see the mountains!”
  • View from the Junior Suite balcony
 of 5 bubbles FromHeretoSunday, 23 Nov 2016 | Read review
“Junior suite facing the front”
 of 5 bubbles monu483, 10 Nov 2016 | Read review
5 of 5