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Hotel des Balances

1,184 reviews
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Traveller (750)
Room & Suite (555)
Dining (68)
Overview
  • Excellent68%
  • Very good26%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“the river”(288 reviews)
“old town”(164 reviews)
“welcome cocktail”(13 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from Hotel des Balances
Special Deal: Save on Activity tickets
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Reviews (1,184)Write a Review
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550
215
46
17
7
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All reviewsthe riverold townwelcome cocktailbeautiful hotela river view rooml'occitane toiletriesjesuit churchtrain stationperfect locationair conditioningsmall balconytop floorjunior suitebeautiful roomcoffee machinewooden bridgemount pilatus
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1 - 5 of 835 reviews
Reviewed yesterday via mobile

This hotel is bordering on perfect. The staff are lovely and welcoming. The bar in the basement is classy without being stuffy. The cocktails are superb and the food is world class and reasonably priced. The location is perfect, right in the old town close...More

1  Thank Bruce O
Hotel's Favourite
Reviewed 8 January 2018 via mobile

Lovely hotel in heart of old Lucerne. Walk to everything. Very comfortable beds and five star restaurant worth a splurge. No gym though. :( Lovely staff. Very comfortable beds. View from lake porch is gorgeous.

Thank vjny
Response from Balances, Guest Relations Manager at Hotel des BalancesResponded 12 January 2018

Dear vjny, thank you a lot for your wonderful rating! We are glad that you fully enjoyed your stay with us. We are looking forward to welcome you back.

Reviewed 1 week ago

Upon booking the hotel we had the chance to pay city tax upfront so we did. When we checked out of the hotel, the hotel said it was still due. Considering we had a receipt to prove payment, we are frustrated and angry that the...More

Review collected in partnership with this hotel
Thank smorto_642582
Response from Balances, Guest Relations Manager at Hotel des BalancesResponded yesterday

Thank you for your review ! We appreciate that you took the time to communicate us your experiences, helping us in this way to improve our services. However, as the room was booked via booking.com, the city tax is never included and has to be...More

Reviewed 1 week ago via mobile

Probably one of the best restaurant in Lucern. Their menú proposals are an excellent choice. Try their entrance with an incredibile variaty of tastes. The main courses from the grill are a good choice. You may book a table close to the fireplace if you...More

Thank Bruno2124
Response from Balances, Guest Relations Manager at Hotel des BalancesResponded yesterday

Thank you very much for your great review! It is a great pleasure to read these compliments and we will happily share them with our staff. We would be happy to soon welcome you back.

Reviewed 2 weeks ago

This hotel is very beautiful, in a great location, the staff is very professional and friendly, this is nice to talk with helping and smiling persons, also the rooms are clean and with nice fourniture. We would come back for sure, we loved it!!

Review collected in partnership with this hotel
Thank letiziac536
Response from Balances, Guest Relations Manager at Hotel des BalancesResponded yesterday

Thank you a lot for your excellent review! We are pleased that you fully enjoyed your time staying with us. We are looking forward to your next visit at the Balances.

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 187 - US$ 447 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#7 Romantic Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 187 - US$ 447 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#7 Romantic Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (750)
Room & Suite (555)
Dining (68)
Pool & Beach (2)
Amenities (22)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
wcsox05
17 January 2018|
Answer
Response from gmeak | Reviewed this property |
The rooms are not air conditioned, but generally have huge windows and/or French doors , all of which have automatic screens. The buttons next to the bed operate the screens. They were SO fun to discover and play with. As... More
0
Votes
Yin74
27 May 2017|
AnswerShow all 5 answers
Response from JonMesser | Reviewed this property |
It's a 6 - 7 minute easy walk :)
0
Votes
Erika S
2 May 2017|
Answer
Response from Balances | Property representative |
Dear Mrs Erika Thank you very much for your kind message. Exactly the train ticket is valid for the whole day so you can hop on on any train. Best regards
0
Votes
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Room Tips
"401 - city view but has big doors that open almost like a balcony"
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"River view rooms, definitely"
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"By all means book a river view with a balcony. You will not regret it."
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"Room with a water view on a high level."
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