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Hotel Schlussel

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28 Reviews from our TripAdvisor Community

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Showing 13: English reviews
1 review
Reviewed 5 weeks ago via mobile

We reserved a room online for a quick weekend trip. Not knowing anything about Luzern, we were surprised at how close and convenient this hotel is to everything in town. You are walking distance from just about everything. The hotel staff was more than accommodating for our late arrival and made sure we were taken care of. Parking is across... More 

Thank Justin M
Freiburg im Breisgau, Germany
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 October 2016

We stayed for a weekend in July at this hotel. For Lucerne, it is actually reasonably priced. The location is absolutely ideal, you are right at the city centre and just a few minutes away from the Chapel bridge and the lake. The staff was very, very friendly and the room comfortable and clean. The house is very old, and... More 

Thank Fluffy184
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear Guest, thank you so much for your wonderful words and your feedback! Highly appreciated! Thank you for staying with us. We are looking forward to seeing you again in our hotel! Best regards, Marija Bucher More 

Bovey Tracey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2016

Although classed as a hotel this felt more like a restaurant with rooms. The room was clean and the staff were friendly and polite although not always available. The best thing about the hotel was its location, within easy walking of the railway station and close to the Chapel Bridge. The downside was the noise from the bars downstairs and... More 

Thank kayhooke
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear guest, thank you for taking time to give us a feedback, which is much appreciated in order to able to improve the quality of our services. Our hotel is a historic hotel dated from 1545. Ever since, it is situated in a small house (as usual for that time!) containing 10 exklusiv rooms. Hotel Schlüssel is nowadays a member... More 

Melbourne, Australia
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 August 2016 via mobile

This boutique hotel boasts the oldest restaurant in Luzern, which is frequented by locals and not too many tourists. 100 metres to the river and shops; cross the river to the old town area. 5 minute walk to the train station. Only gripe is the small sachets of body wash which are near impossible to open without scissors. Breakfast well... More 

Thank DansTigers
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear guest, thank you so much for staying in our hotel and your recommendation! Very much appreciated and thankful for your feedback! Best regards, Marija Bucher More 

Hamburg, Germany
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 March 2016 via mobile

We stayed for one night in this hotel, the hotel is close to the casino, the check in was easy and the personal is very friendly, the rooms are clean, the bed comfort was good, the rooms are little because of the historical building, the shower and toilette are separated from the sink, but overall a very good experience

Thank APreviews
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear guest, thank you for staying with us! We are looking forward to welcoming you again at our place and hope to get 5 stars then :o) Let us know what we could improve! Best regards, Marija Bucher More 

Melbourne, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 November 2015

My friends and I had an amazing time staying in this hotel. The location is great, it's walking distance from the main train station and supermarkets. It is also located near the Chapel Bridge. The rooms are spacious and clean. The highlight of our stay here was seeing the first snowfall during our trip from the hotel window.

1 Thank Jia_Sheen
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear guests, thank you so much for staying with us and also for your compliments! We appreciate this very much! Lucerne is the most beautiful city in the world even during the winter time! We are very glad to hear that you enjoyed staying at Schlüssel and in our town! Hope to see you soon again! Kind regards, Marija Bucher More 

Singapore, Singapore
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 November 2015 via mobile

We only stayed at this hotel for a night. The room 403 was great, love the deco from lighting to the comfy bed, as well as the mini espresso machine. The shower was very very simple though. There are only 2 hooks to hang your towels, I'd love to suggest the hotel to put a mini rack inside the shower... More 

Thank Ferrine
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear guest, thank you so much for your stay at our hotel as well as for your comments and ideas how to improve our services! We will be glad to adopt them and make the accomodation as comfortable as possible for our guests! Best regards, Marija Bucher More 

A TripAdvisor Member
Reviewed 22 September 2015 via mobile

We stayed in the hotel for two days and I must say what an experience. Honestly it's a restaurant and a bar and make shift hotel. On the ground floor and mezzanine floor there are two restaurants. Two floors have rooms. We stayed on second floor and it had three rooms. The rooms were spacious however there was no cupboards... More 

Thank A TripAdvisor Member
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear Guest, thank you for staying with us. I am sorry our hotel accomodation could not fulfill your expectations. Schlüssel has been a hotel since 1545 and is one of the oldest hotels in Lucerne - probably worldwide. Due to a small historic house we can not provide our guests with more than 10 rooms but of course are obliged... More 

Don Pedro Island, Florida
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 September 2015

We spent two nights at the Hotel Schlussel where we had a very clean, large room. As other reviewers have noted, the hotel is very close to the center of town and an easy walk from the train station. Breakfast is not included and when we were asked whether we wanted breakfast we said "Yes" assuming that it would be... More 

Thank DonPedroTraveler
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear guest, thank you for staying at our hotel and giving us a good evaluation! We really to appreciate it! With regard to the breakfast, please feel free to contact us again and inform us about what you missed. We do actually serve a classic breakfast with regional products including a very good coffee and tee quality for a quite... More 

Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 19 August 2015 via mobile

We spent two nights at Hotel Schlussel. Property was built in 1544, but is well maintained. We had a private bath and the room was very comfortable. The only problem was with the bar next door. Some patrons stayed outside and they were very loud. The bar closed at 2 am. They did provide free ear plugs. The property has... More 

2 Thank ploethen
Marija B, Inhaber at Hotel Schlussel, responded to this review

Dear guests, thank you for staying with us and thank you for compliments! We do our best to make you feel comfortable and enjoy your stay in Lucerne. We apologize for the noise caused by the neighbourhood. Unfortunately, we can't do anything against it, but to provide our guests with comfortable beds and ear-plugs! Hope, however, you enjoyed your stay... More 

41 photos of this hotel

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Other (25)
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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Banquet Room
  • Multilingual Staff

Additional Information about Hotel Schlussel

Address: Franziskanerplatz 12, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: ₹ 9,137 - ₹ 14,319 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Schlussel 2*
Number of rooms: 10
Reservation Options:
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Also Known As:
Schlussel Hotel Lucerne
Hotel Style:
#19 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Schlussel staff and other travellers.
4 questions
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Questions? Get answers from Hotel Schlussel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the front of the hotel are noisy due to the bar next door. If possible, get a room in the back.”
 of 5 bubbles DonPedroTraveler, 20 Sep 2015 | Read review
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