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BEST WESTERN Hotelbern

Booking.comUS$ 176*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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BEST WESTERN Hotelbern
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436 Reviews from our TripAdvisor Community

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Showing 205: English reviews
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USA
Reviewed 1 week ago

The positive about this hotel is the location. The rooms are small, sparse, dark. Hotel's floor plan is like a figure eight, many seemed to face each other in interior open space. Breakfast was basic, scrambled eggs crusty from sitting too long.

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Helpful?
Thank pro-travelguy
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear pro-travelguy Thank you for your stay in our hotel and the time you have taken to write a review .Furthermore, we thank you for the positive as well as negative inputs. It always helps us to improve our quality standards. We looking forward to welcome you again in our hotel. Kind regards, Claudia Mende - Sales & Marketing

Reviewed 2 weeks ago via mobile

We stayed at this hotel for one night during a long weekend in Bern. The room was small, but clean, and the service excellent. The hotel is located on a central area of town. I would certainly recommend it.

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Helpful?
Thank 421Traveler_123
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear 421Traveler_123 Thank you for choosing Hotel Bern and your positive feedback. We are happy to see you was content with our facilities. We would be happy to welcoming you back in the future. Warm regards, Claudia Mende - Sales & Marketing

Valencia, Spain
Reviewed 2 weeks ago via mobile

The hotel is located 5 minutes walk from the railway station and so in the heart of the city.our room was clean, light and big enough. The staff at the reception friendly. Wifi was fine. What could be improved? Definitely Breakfast. There is just a person to look after it and it was a mess. Most tables empty but with...

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Helpful?
Thank Mercedes D
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Mercedes D Thank you for your for choosing Hotel Bern during your trip in Berne. We are happy to see your were content with our location, rooms and staff. Your feedback regarding our breakfast helps us to improve our services. We would be happy to welcoming you back in the future. Kind regards, Claudia Mende - Sales & Marketing

Estado de Mexico, Mexico
Reviewed 3 weeks ago via mobile

My wife and I had an excelent time in this Hotel, the building is nice, the personal was very kind and pacient, the rooms are small but clean and with modern style, very comfortable bed, bathroom was ok. The restaurant is just excelent, order some wine with a good Schnitzel, waiter was very friendly and efficient, price is a bit...

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Helpful?
Thank EmmGR
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear EmmGR We appreciate that you have taken the time to share your thoughts with us. It is a great pleasure to read that you were satisfied with our facilities. We hope to welcome you again for your next stay in Switzerland. Warm regards, Claudia Mende - Sales & Marketing

Reviewed 5 weeks ago via mobile

The location was great and the rooms were clean. The first room we stayed at was facing the main street so it was really loud in the morning at at 530am. We went downstairs to let the front desk know and they moved us right away to a room facing the balcony. After that it was really quiet! The rooms...

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Helpful?
Thank Annie C
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Annie C Thank you for your recent stay in our hotel and your Review. We are glad to see you were Content with our facilities. We would be pleased to welcome you back in the future and send you our best regards. Claudia Mende - Sales & Marketing

Reviewed 5 weeks ago

Customer service, the breakfast and the room were all very good. As others have noted it can be quite loud on the city side, so if you get a chance, try and book the other side. I was woken up two nights in a row around 2-3 in the morning by drunken arguments Can't really fault the hotel for any...

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Helpful?
Thank Matthew M
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Matthew M Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much...

Providence
Reviewed 20 March 2017

This hotel is situated close to the heart of the old city in Bern. The exterior of the building is really striking, but the interior and the rooms themselves are nothing special. The rooms are quite small, and much of the furniture is not very comfortable (not the most comfy bed I have slept in). But the prices are good...

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Helpful?
Thank Jim R
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Jim R Thank you for your recent stay in Hotel Bern and your positive Feedback. We would be pleased to welcoming you back in the future. Best regards, Claudia Mende - Sales & Marketing

Taichung, Taiwan
Reviewed 7 March 2017

Such a big hotel in capital! However, there was only ONE camera in whole building. We checked in around 4 pm the went out for sightseeing and dinner. Then, we came back at 8 pm. During 4 - 8 this four-hour-long period, someone just broke into our room and opened our every suitcase. All cash of our next destination, London...

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Helpful?
1Thank shock0720
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear shock0720 Thank you for your recent stay in Hotel Bern and your feedback. We deeply regret for the things which occured. In every room we have a safety box and we recommend to all our guests to use them, espeacilly if they have cash. In case of robbery from the safety box, the content is covered by insurance until...

London, United Kingdom
Reviewed 18 February 2017 via mobile

On my own for a family gathering, this was a last minute booking. The staff are welcoming and efficient. The rooms, small but clean and have everything needed. The bed was comfy but for my taste could have had a harder mattress. All and all I would come back here. Didn't eat in the I house restaurant but it seemed...

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Helpful?
Thank Greg_Edwards
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Greg_Edwards Thank you for your recent stay in Hotel Bern and your kind review. We are pleased to hear you were content with our facilities. We looking forward to welcome you back in Hotel Bern and send you our best regards. Claudia Mende - Sales & Marketing

Reviewed 2 February 2017 via mobile

The quality of the service is very poor. No one helped me carry my heavy luggage to the room. I told the reception guy that I have luggage, he said bring them!!!, so i had to carry it by myself over the stairs to the reciption and then use the elevator. The body lotion provided in the bathroom is used....

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Helpful?
1Thank Najat_aljenebi
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Najat_aljenebi Thank you very much for choosing Hotel Bern and for taking time to share your highly appreciated feedback with us. We deeply regret that we did not meet your expectations and would like to apologize for any inconveniences that occurred. Your point of criticism helps us to improve our services. We hope you might consider giving us another...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Price Range: ₹ 10,536 - ₹ 19,120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotelbern 4*
Number of rooms: 99
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Hotel Style:
#6 Romantic Hotel in Bern
#6 Luxury Hotel in Bern
#6 Family Hotel in Bern
#8 Business Hotel in Bern
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotelbern staff and other travellers.
13 questions
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Zurich, Switzerland
11 months ago
North Carolina, USA
Columbus, Ohio
7 months ago

See all questions (13)

Questions? Get answers from BEST WESTERN Hotelbern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the courtyard will be quieter. No traffic and fresh air if you want it.”
trungelux, 23 Nov 2016 | Read review
“rooms on the street side are a litle bit noisy”
743cristinac, 19 Oct 2016 | Read review
“We had a room on the front of the hotel and there was some street noise, I would suggest a room on the back side of the hotel.”
Mike_B52033, 5 Oct 2016 | Read review
“Street side can be a little noisy, yard side side has the local bell tower chiming every 15 mins - your choice”
dojd, 1 Sep 2016 | Read review
“Ask for bigger rooms with view”
ljavier34, 15 Aug 2016 | Read review
5 of 5
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US$ 176* /night
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Prices are for 1 room, 2 adults
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