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All reviewsconvention centerbusiness hotelthe congresspillow menuroom servicetram stopnice hotelold townhotel is locatedthe hotel staffperfect staybreakfast buffetswiss hotelacross the riverriver cruiseenjoyed my staycoffee machine
Great wifi, gym, breakfast, in room coffee, room service food selection and bar too. I have stayed here exclusively for 10 years a week per month. I have tried other hotels but they are always missing one element required for a business traveler. Would stay...More
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We traveled across Europe during Christmas holiday and we decided to visit and have sleep over in Basel. Swissotel is close to the city center and we found it without problem coming from the highway. We have been provided the public transportation day passes for...More
Thank Martina N
Response from Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza BaselResponded 9 January 2018
Dear Martina N
Thank you so very much for your extensive review on TripAdvisor.
We are thrilled that you had such an enjoyable and comfortable stay with us and left with fond memories of your visit. We are delighted to read of what a lovely...More
I find it unacceptable that at 09:45 on the morning after Morgestraich there was not a crust of bread left. Staff shrugging shoulders - no bread anymore. This is the second visit where breakfast was a shambles
Location is perfect if you are at the exhibition site
Hotel itself was functional and devoid of any personality. I know they are going through a refurbishment and have to assume the room we had was per refurb.
Sink didn't drain unless you removed the...More
Response from Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza BaselResponded 2 weeks ago
Thank you very much for your visit and your valuable feedback.
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies for the circumstances. It´s our goal to provide a superior service experience for...More
I got to spend only 1 night in Basel on business. It was quite ewsy to get from the airport to hotel, which is located at Messeplatz. Quite goid location, very welcoming and quick check-in (my room was ready at ca 12, which was great!)....More
Thank Ilona B
Response from Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza BaselResponded 2 January 2018
Dear Ilona B
Thank you very much for your detailed review.
We very much regret that your interaction with the breakfast staff didn’t impact positively on your stay and can only apologise and ensure you that this has been dealt with internally.
However, we are...More