I booked a room directly on the hotel website in late October 2021, received a confirmation email detailing the room type, dates and the price per night. When we arrived in April 2022, they had no record of our reservation. A little disappointed they did not take ownership of the issue with their website losing a reservation - their response was it was our problem. Actually said "you are lucky we still have an apartment available that we can rent to you." I did not feel "lucky" that they lost my reservation. The apartment was nice (warning: many steep stairs to climb) - although no breakfast and no housekeeping during our stay. It was fairly quiet - based on other reviews - the apartment may be quieter than the hotel.
Lovely host, great location, good rooms, but be aware you are on the main pedestrian street in Lucca, so on a busy night, there is more than a bit of noise until the early morning. I wouldn’t want to leave the bedroom window open and plan on a good nights sleep until well past midnight. Marta was incredibly helpful, and booked restaurants and anything else we asked her to organise . Location is perfect, less than 5 minutes walk from the centre of Lucca. Recently renovated, the B&B really works well, if you’re comfortable that ambient noise might be quite late, this is a winner
Perfect location in the heart of Lucca, just a couple of minutes walk from the restaurants and shops. Tremendous historic building added to the experience, plus the rooms were very comfortable, clean and roomy. Staff friendly and very attentive as hotel is quite small and family run. Morning continental breakfast was exactly what we hoped for!
Very comfortable and convenient stay here . Lovely bright room, clean, good linens . Tasty bfast and friendly staff. Only comment is that although website says laundry service there is in fact not one. This was not a problem for us but worth noting .
Stayed just as Palazzo Busdraghi was re-opening after the height of the Coronavirus crisis - at what is an immensely difficult time for all in Lucca with so much grief, suffering and profound worry. Even in these circumstances Marta and the team were brimming with charm, consideration and warmth in the welcome they provided - unbelievable and humbling. The hotel was everything that the 5 star reviews on tripadvisor say and capture more eloquently. Definitely a most wonderful place to stay - breakfast is exceptional and rooms beautifully furnished and so comfortable. One can only wish Palazzo Busdraghi and all those connected with the establishment hope and prosperity for the future in the current times.
We stayed here in September, very nice hotel, right in the centre of Lucca. You can take your car to the entrance , unload, then park in their private car park.the price was 125 Euro including breakfast and the private parking. Very interesting original building, nice people, would stay again.
Perfect location and guests, clean, great food and great coffee, perfect rooms and amenities and vrey customer oriented. We extended our stay as we felt as home there, so we stayed almost tree weeks in summer 2019 and it was the perfect vacation. Right in the heart of Lucca, lots of restaurants , ice creams shops and shopping around, near the walls, so we could enjoy morning joggings, everything was perfect. We would love to go back. Thank you, Ingrid, Marta and everyone at Palazzo Busdraghi.Hope to see you soon!
A charming place to stay in the heart of Lucca, inside the old city walls. The reception from Marta was warm and welcoming. Breakfast was delicious and our room very comfortable. We would definitely return.
I just spent 3 days at Palazzo Busdraghi, and it's truly everything I look for in an accommodation. Centrally located just off a main (but narrow) street yet still quiet once inside the space. Gorgeous old building with all the beauty of old architecture (high ceilings with tall windows, stone steps) but modernized in a very comfortable way, including showers with jets/steam. Room decor is elegant and cheerful and tasteful. The breakfast had a wide range of delicious offerings and I like that it's served from 7:30 to 11am. The kindness and warm hospitality of the staff were outstanding. I was sad to have to leave today & hope I can come back!
We stayed one night in Palazzo Busdraghi. It is a wonderful place to stay. It is well-located, just inside the walls, and Marta and the staff are wonderful. They were extremely helpful to us. The rooms were fine and the breakfast was quite extensive. We would go back there in a minute if we needed a place to stay in Lucca. The hotel has its own parking spaces in a lot. The only downside I can think of is that it is not really handicap accessible.