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Best Western Grand Hotel Guinigi

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Via Romana 1247, 55100, Lucca Italy
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (376)
360
Panoramas (27)
Room & Suite (232)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 47 in Lucca
Location
Cleanliness
Service
Value
Travellers' Choice
Modern hotel located near the historic center, offers tasteful decor, meeting facilities, restaurant & bar; staff is multilingual.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Board games / puzzles
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French, German, Italian

Location

Full view
44Car recommended
Grade: 44 out of 100
27Restaurantswithin 1 km
0Attractionswithin 1 km
1381Reviews15Q+A68Room tips
Traveller rating
  • 518
  • 623
  • 197
  • 27
  • 16
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Popular mentions
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Bruno D wrote a review Apr 2022
Rome, Italy623 contributions370 helpful votes
..but it's far away from downtown. So keep this in mind if you want to book it. The offer bikes rentals if you feel like strolling to downtown, which is not a bad idea (book it in advance). We didn't stay for breakfast by choice, but the additional price seems reasonable. Parking is free.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: 4th floor was excellent
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1 Helpful vote
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Response from Guest Relation, Other at Best Western Grand Hotel Guinigi
Responded 4 weeks ago
Gentile Sig.ra Bruno, grazie sempre per averci scelto. Il nostro obiettivo è migliorare ogni giorno per aumentare il grado di soddisfazione dei nostri ospiti. Siamo a prendere atto di ogni recensione e/o segnalazione ed intervenire sul nostro operato grazie al vostro riscontro. La ringraziamo per il giudizio positivo e siamo lieti di ricevere ad ogni suo soggiorno un Feedback che possa aiutarci a raggiungere il nostro obiettivo finale. Nello specifico siamo ad aumentare il nostro numero di disponibilità di bici e non solo nel prossimo periodo siamo a inserire la possibilità d noleggio di bici elettriche. Restiamo a sua completa disposizione, Un caro arrivederci, Giuseppe Micillo BW Grand Hotel Guinigi
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Chris A wrote a review Apr 2022
16 contributions2 helpful votes
+1
Good service at reception, free parking, firm bedding. Breakfast buffet offers variety of food, sadly the eggs are always cold when you hit the table. One coffee machine for hundreds of people beats the Covid spacing restrictions. Minimum setting of tea and coffee in the room. But ok for short stay, quiet at night. Bar service is limited and slow.
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Date of stay: April 2022Trip type: Travelled
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Kathryn L wrote a review Nov 2021
Wakefield, United Kingdom2 contributions
In October we had a wonderful stay once again at the Best Western Grand Hotel Guinigi. So many things make this hotel special but most of all it is the staff with their warm welcome and very efficient, professional manner. Nothing is too much trouble for them, whatever the request. As you can imagine this can make a lot of difference to the enjoyment of your holiday. We stayed in an executive suite on this visit but have stayed in standard rooms previously too. The rooms are spacious, very clean and cosy. Breakfast arrangements have had to change since the onset of the pandemic but a wide variety of food options are served by the very courteous and friendly staff. The only slight disappointment I can think of is the coffee from the machine which could be better. Everything else was perfect. We stayed for dinner on our last night and wished we had dined there more as we had an excellent meal. Many thanks to all the staff for your great kindness and courtesy.
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Date of stay: October 2021
Value
Location
Service
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Steve J wrote a review Oct 2021
Wrexham, United Kingdom95 contributions119 helpful votes
I recently stayed at the BW Grand Luinigi for 2 nights, the hotel has a very nice reception and bar area as you walk in, check in was quick and easy. The room was very spacious and clean, a nice view over the mountains from the windows. A small mini bar with water was topped up daily. I did not eat dinner at the hotel only breakfast, this was served by one of the hotel staff as you entered the breakfast area. I am always up early so had no problem, but i could see quickly long que's were forming as more guests came down for their breakfast. I could see some people getting annoyed at the wait. The bar are is nice with an outside seating area, I have to say though the service is very slow, quite a long wait for drinks when it was not busy at all. Location is good for visiting the walled city but also a good location for work. I would stay again if in Lucca.
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Date of stay: October 2021
Value
Cleanliness
Service
Trip type: Travelled
1 Helpful vote
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Diddi wrote a review Oct 2021
New York City, New York2 contributions
Excellent hotel. very clean room. Very kind staff. Good breakfast!!!. The rooms are very spacious. The very large parking area is also very convenient. To 5 minutes to the centre of lucca. I would recommend it!!!!!.
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Date of stay: September 2021Trip type: Travelled
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Neil-Court wrote a review Oct 2021
Wendover12 contributions2 helpful votes
The location of the Grand Guinigi is ideal for both leisure and bus it travel. Only 2 miles from the walled city of Lucca but also close to the business areas, shopping and access to major roads to explore even further
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
1 Helpful vote
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Marcospi61 wrote a review Aug 2021
Vinon-sur-Verdon, France193 contributions91 helpful votes
Modern hotel 2,5 km from the city center. Wi-Fi ok but a bit cumbersome the double authentication. Airco, safe, fridge (complimentary water), iron board, hair dryer. Staff helpful, room and bathroom of decent size and very clean. Gym (access very limited to Covid). Rich breakfast (English and continental) served. Free open air car parking in the back. Exceptional price quality ratio.
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Date of stay: August 2021
Value
Cleanliness
Service
1 Helpful vote
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Response from Matteo Andreotti, Marketing at Best Western Grand Hotel Guinigi
Responded 16 Sep 2021
Dear Marcospi61; Many thanks for your amazing review about the Best Western Grand Hotel Guinigi in Lucca. This makes us really proud of our hard work of every day. We really care about our guest's satisfaction. We really look forward to welcoming you in Lucca once again. Best regards; Matteo Andreotti
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jack wrote a review Aug 2021
California1 contribution
it was excellent hotel super clean good for business meeting friendly staff delicious food i was happy to find chargeur station for my tesla car coming back september again but this time tourist :-) .
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Date of stay: August 2021Trip type: Travelled
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Response from Matteo Andreotti, Marketing at Best Western Grand Hotel Guinigi
Responded 12 Aug 2021
Dear 244jamalz, Many thanks for you wonderful words. We work hard every day to make our guests feel at home even when they are away from home. We are really looking forward to welcoming you back in September. Matteo Andreotti
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LawrenceKK wrote a review Aug 2021
London, United Kingdom18 contributions12 helpful votes
The worst hotel experience I have encountered in Italy in nearly 30 years of travelling. The hotel is fine, the room is good; there it ends. It is as though the staff have been rigorously trained to be as rude, unpleasant, unprofessional and unhelpful as is humanly possible. From the moment of check-in, when two members of staff at reception deliberately chose to continue a, social, conversation (I speak good Italian, as I lived here for six years, I know what they were taking about) rather than attend to me standing there for almost five minutes it continued in this vein. Avoid at all costs; if I were to stay in Lucca again, I'd choose a bus-shelter over this place. Cancelling my Best Western Rewards account today.
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Date of stay: August 2021
Rooms
Cleanliness
Service
Room Tip: Avoid at all costs. Stay literally anywhere else.
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Response from Matteo Andreotti, Marketing at Best Western Grand Hotel Guinigi
Responded 6 Aug 2021
Dear LawrenceKK, I am extremely sorry to read this message. We work hard every day for the satisfaction of every our single guest. Our main aim is to make the guest feel at home even if he’s far from home. All our guests appreciate our kind of hospitality and especially praise the reception staff. Reading your email it was not clear to me what you did not appreciate during your last stay. Then, I read the review you posted on Tripadvisor. I checked with colleagues at the reception who where in shift during your check-in. Your waiting of 5 minutes in the lobby was due to the fact that the reception staff was checking availability to accommodate you and your 2 big dogs (which you has not informed us of) in a pet dedicated room. When the colleagues proposed you a change of room, they realized that you were disappointed to the proposed solution, so they had to contact the housekeeping (that's why you had to wait) to inform her about the presence of your dog in a pet not-dedicated room. I ensure you that our staff was doing the best to give you and your dogs the most comfortable solution. Reading your email I can't imagine what could have bothered you so much. I am sorry that you did not report your disappointment to us in person during your stay. If we could have improved something we would certainly have done it. In this way we can no longer act to make your stay with us better. I ensure you that we really mind about our guest’s feeback and we really use the comments to improve our services. For this I will read and reply all your comments, including the satisfaction survey you will receive in these days, and I personally stay at your disposal if you need any further assistance on this matter. Best regards, Matteo Andreotti
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Amethyst wrote a review Aug 2021
Trieste, Italy96 contributions45 helpful votes
+1
Just stayed here for 2 nights. It was nice hotel. Wonderful lobby and elevator. The room is nice and big and bathroom. There is also a breakfast but when we came at 8:15 am there is a line of people until outside. For the social distance inside i guess. The place is not open but it is ok. So in end i didnt take my breakfast. At 2nd day i woke up so early for the breakfast and around 7am there is only few people inside.so i went there and the food is ok. To be honest i was supriced there is a lot of tourist here. This hotel is very busy in summer. I guess because it is near to visit the town of Lucca and Pisa.
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Date of stay: July 2021Trip type: Travelled
Room Tip: Try to be early in the breakfast to avoid a line around 8am. Try to be here in the opening.
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Response from Matteo Andreotti, Marketing at Best Western Grand Hotel Guinigi
Responded 12 Aug 2021
Dear amethystus, Many thanks for your great review. We work hard every day to satisfy our guests in full. Unfortunately the COVID-19 regulations have particullary affected our breakfast service, but we do our best. Lucca is the perfect place to start visiting Tuscany. For your next stay in this area, we are at your disposal. Matteo Andreotti
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PRICE RANGE
$95 - $125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western lucca, lucca best western
LOCATION
ItalyTuscanyProvince of LuccaLucca
NUMBER OF ROOMS
158
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Frequently Asked Questions about Best Western Grand Hotel Guinigi
Which popular attractions are close to Best Western Grand Hotel Guinigi?
Nearby attractions include Santuario di Santa Gemma Galgani (1.2 km), Lucca Escape Room (1.2 km), and Sughero La Vineria (1.1 km).
What are some of the property amenities at Best Western Grand Hotel Guinigi?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Grand Hotel Guinigi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Grand Hotel Guinigi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Grand Hotel Guinigi?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Grand Hotel Guinigi?
Conveniently located restaurants include Eni Cafe Lucca In Bocca Alla Lupa, Mamma Mia Food Factory PIZZERIA, and La Stanza del Gusto.
Are there opportunities to exercise at Best Western Grand Hotel Guinigi?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Best Western Grand Hotel Guinigi?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Grand Hotel Guinigi?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Grand Hotel Guinigi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.