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Grand Universe Lucca, Autograph Collection

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Piazza del Giglio 1 Piazza Napoleone, 55100, Lucca Italy
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (58)
Room & Suite (32)
Dining (18)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 06/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Universe Lucca, Autograph Collection
Updated 06/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 47 in Lucca
Location
Cleanliness
Service
Value
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Taxi service
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Snack bar
Rooftop bar
Rooftop terrace
Baggage storage
Non-smoking hotel
First aid kit
24-hour front desk
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Telephone
Clothes rack
Iron
Electric kettle
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
English, French, Spanish, Italian
Hotel links
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30Reviews0Q+A7Room tips
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craig s wrote a review 26 May
Bearss Plaza, Florida9 contributions1 helpful vote
Perfect place to explore Lucca. Quiet, clean and very well decorated. The gym had new equipment with full weight set. Everything you would expect from an Autograph Collection. Special thanks to the outstanding service from Manuel, William and Vanessa!!
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Date of stay: May 2022Trip type: Travelled
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Joaquin03 wrote a review 24 May
San Antonio, Texas207 contributions38 helpful votes
+1
Booking made 2 days prior to stay. Was able to book 20k points for 1 weekend night. Arrived to check-in around 2pm. The hotel is located in historic Lucca, which is in between Pisa and Florence (closer to Pisa). The parking here is a bit tricky since the property is located within the historic city walls, which is classified as a ZTL (zona traffico limitate, which basically means don't bring your rental here). If you're arriving by train, no biggie, but you might need a taxi if you have lots of luggage. Check in was smooth, and my status was recognized with a welcome drink, bonus points, and breakfast at the in house restaurant. I was upgraded prior to check-in to a Maestro 1 bedroom suite on the 1st floor (109), and upon walking in was greeted with a personlized message thanking me for being an Ambassador member. The room is a 2 level room, which I particularly enjoyed, but may not be for everyone given the stairs, but both the bed and the living room have view of the small square outside the hotel. The furnishings are quite nice, and feel somewhat contemporary given some of the classical Tuscan furnishings of other fine hotels in the area. I very much like the fresh feel and use of color. There's a bathroom downstairs and upstairs, of which the lower level has the shower, and the upper a nice large bath tub. Custom accoutrments such as branded bathrobe definitely show the propery is paying attention to detail. A cool addition to the bathrooms was a towel that was like the napkins you get at a nice restaurant, and it sits on top of the normal face towel. Super cool idea on that one. There's plenty of closet space, and there's actually a iron and ironing board, which seem to be less and less common in luxury properties these days. I appreciate this very much. As of May 1st, the rooftop terrace is open for a drink, although EUR30 for cocktail seems quite steep if you ask me. The gym is located on the 3rd floor, and is small but can help you burn the calories you need after having that mid-day fococcia. Breakfast was wonderful as I sat outside in the beatuful weather. The spread was typical Italian, with many American staples as well. All in all, a very pleasant and easy stay at this property, I'll definitely be coming back!! ps, in 109 the AC vent upstairs blows directly to the bed, so you just might freeze to death lol, I slept like a baby!!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 4 days ago
Dear Joaquin03, thank you for staying at Grand Universe Lucca and thank you for the time spent to write your detailed review on your recent experience. As you mentioned, we are in LTZ, but we are used to send a Welcome Letter prior arrival with detailed information on the way to reach the hotel. We are glad to honour our best loyal guests, and an handwritten note is only a small present, but full of meaning! We are glad to read that your experienced our hotel in every aspects: from our Champagneria, to our gym and especially our fantastic breakfast! Thank you for your advices: our guest's opinion is always important to improve our service. We hope to welcome you back near in the future.
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Edward C wrote a review 13 May
1 contribution2 helpful votes
There is little reason to look for another hotel in Lucca, as this one is wonderful. Matteo at concierge is a true professional and makes you feel instantly at home. Vanessa also welcoming and quite helpful. Location on two piazzas, excellent breakfast and tasteful renovations make this hotel hard to beat. We will certainly be returning!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 1 week ago
Dear Edward C, thank you for staying at Grand Universe Lucca-Autograph Collection and for taking time to share your honest, excellent feedback on this portal. Our main priority is providing great service and memorable experiences to our valued guests and for this reason we are truly pleased to know that your stay lived up to your expectations: Matteo and Vanessa in particular join me to say thank you to you! We assure you that any additional advice you would like to provide us will be evaluated and shared with our team. We hope to have the pleasure of having you again as our guest in the near future.
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Mark McNally wrote a review 6 May
Liverpool, United Kingdom14 contributions7 helpful votes
Absolutely stunning hotel in the heart of Lucca. Me and my husband had a perfect weekend here from start to finish. The staff are outstanding and the turndown service was an extra-special touch after a busy day exploring the town. This hotel is definitely worth a stay if you are visiting Lucca. Grazie.
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Date of stay: May 2022Trip type: Travelled
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 2 weeks ago
Dear macca653, greetings from Grand Universe Lucca. Thank you very much for taking your time to write this heartfelt review about your recent vacation at Grand Universe Lucca and we are glad to know that our staff service exceeded your expectation. Hope to see you again soon! Sincerely,
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Bud Wysor wrote a review 3 May
Blowing Rock, North Carolina205 contributions66 helpful votes
We have stayed in the Grand Universe for 5 days and it is wonderful! Right in the heart of the city walls and close to everything. Wonderful restaurant in the hotel with a great breakfast buffet and very reasonable prices. The rooms are spacious but without a desk. Recently renovated and very nice.
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Date of stay: May 2022Trip type: Travelled
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 2 weeks ago
Dear 21budw, thank you so much for taking the time to visit us recently and for writing such a wondeful review of your experience. We are pleased that you appreciated our renovated room, with all comfort inside, into our historical building; your kind words spent on our retsaurant have been shared with the food and beverage department. We hope to welcome you back at our property near in the future. Best regards
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James k wrote a review Apr 2022
Frisco, Texas11 contributions13 helpful votes
Beautiful little hotel in Lucca, Italy. Great Location. Close to the train station with an easy train ride to Pisa or Cinque Terra. Lucca is a charming city. We were so happy we decided to spend three nights here. Highly recommend. Service was outstanding. Breakfast was delicious. Front desk staff was more than accommodating--really wanted to make sure we had the best stay.
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Date of stay: April 2022
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1 Helpful vote
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 2 weeks ago
Dear James K, thank you so much for choosing Grand Universe Lucca as your preferred holiday destination in Lucca. It is pleasing to read that you had an amazing experince with us, with the opportunity to easily visit all the city and the area nearby us. We most certainly hope to have the pleasure to welcoming you back soon for another remarkable stay with us. Sincerely
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James L wrote a review Apr 2022
Kingsland, Georgia138 contributions78 helpful votes
We were 2 nights in Lucca and the Hotel was so inviting we were tempted to stay longer. Centrally located, within minutes of the major attractions, Lovely views over the Piazza. Less than 10 minutes easy walk to train station. Don't miss the Puccini Experience just around the corner from the hotel, especially if you are an opera buff.
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Date of stay: March 2022
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2 Helpful votes
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 2 weeks ago
Dear X2482ILjamesl, thank you for staying at Grand Universe Lucca and thank you for the time spent to share your review on your recent experience. We are glad to know that you enjoyed our beautiful city, thanks to our central position. We hope to welcome you back at Grand Universe Lucca near in the future. Sincerely
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dpsaz wrote a review Apr 2022
Carefree, Arizona117 contributions30 helpful votes
+1
Wonderful experience from check in to check out. Beautifully situated on 2 piazzas, it offers an openness not usually found in centro storico. Staff is exceptional across the board…Vanessa at the front desk, Alessandro at the bar, the concierge the bellman… Great common areas from the lobby to bar, patio, restaurant, wine cellar and rooftop bar. Finally, rooms have style and class. High ceilings, quality furnishings and soft goods. If you meet George, the GM it’s clear how this constellation of people and product is finessed into an unforgettable stay. We haven’t stayed at any other Lucca hotels and I expect we never will. Thank you Grand Universe team!
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Date of stay: March 2022Trip type: Travelled
Room Tip: Quick cab (or 10 minute walk) from the train. Best to park outside the wall. Let Alessandro loose...
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2 Helpful votes
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 2 weeks ago
Dear dpsaz, thank you for styaing at Grand Universe Lucca and thank you for the time spent to write such a wonderful review on your recent experience. We are beyond happy that you had such a wonderful time with us and that you loved and listed all the little details that made your stay so memorablke. It is indeed a team effort with an unwavering goal towards guest satisfaction, wich constantly motivates us to be on our toes. We will be sure to forward your positive feedback to our team, especially Alessandro, Vanessa, and everyone you mentioned, all guided by our Regional Managing Director George Midleje, who join me to thank you. We hope tp welcome you back at Grand Universe Lucca near in the future. Sincerely,
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Kiltboys wrote a review Mar 2022
Toronto, Canada71 contributions116 helpful votes
This converted palazzo has been very recently renovated and feels brand new. The rooms have outstanding views of the piazza, and the hotel itself is situated in the very heart of everything. We had a corner junior suite, with soaring ceilings and windows. You can pop up to the rooftop on the 4th floor for breathtaking views of the city, the Cathedrals and the surrounding hills. Matteo and his colleagues on the front desk gave us 3 restaurant recommendations…each one different and all were truly wonderful. Riccardo in the sleek bar makes great aperitivos served with some olives and parmigiana. We have been coming to Italy for years- this was our first visit to Lucca and we are already planning our return in the Fall. The Grand Universe hotel is the major reason for this.
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Date of stay: March 2022Trip type: Travelled
Room Tip: See the view from the rooftop terrace.
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2 Helpful votes
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 12 Mar 2022
Dear Kiltboys, On behalf of Matteo ,Riccardo and the entire hotel Team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Antonia Cavani DIRECTOR OF OPERATIONS
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Kevin L wrote a review Mar 2022
Chapel Hill, North Carolina43 contributions64 helpful votes
This beautiful, new hotel is located in the center of Lucca. Rooms are beautiful, the breakfast is wonderful and the management is professional and friendly. A terrific choice when visiting the Lucca area. Many think that Lucca is just a day trip or a one nighter--I think the town deserves more time. And the hotel is certainly the prefect place to stay. Antonia is the perfect hostess and makes the stay even better.
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Date of stay: February 2022
3 Helpful votes
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 15 Mar 2022
Dear kevinlI9455YE, On behalf of Antonia and the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to receive positive feedback, particularly when it comes from those who matter most - you! Your feedback was shared with the entire team to celebrate the great guest experiences we have offered. Again, I appreciate that you took the time to share your feedback. We hope to welcome you again soon. Sincerely, GEORGES MIDLEJE REGIONAL MANAGING DIRECTOR
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PRICE RANGE
$298 - $425 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of LuccaLucca
NUMBER OF ROOMS
55
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Frequently Asked Questions about Grand Universe Lucca, Autograph Collection
Which popular attractions are close to Grand Universe Lucca, Autograph Collection?
Nearby attractions include Le mura di Lucca (0.3 km), Puccini e la sua Lucca - International Permanent Festival (0.09 km), and Torre Guinigi (0.4 km).
What are some of the property amenities at Grand Universe Lucca, Autograph Collection?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Universe Lucca, Autograph Collection?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Grand Universe Lucca, Autograph Collection?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Universe Lucca, Autograph Collection?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Grand Universe Lucca, Autograph Collection?
Conveniently located restaurants include Osteria Da Pasquale, La Bottega del Gelato, and Osteria Nova.
Are there opportunities to exercise at Grand Universe Lucca, Autograph Collection?
Yes, guests have access to a fitness centre during their stay.
Is Grand Universe Lucca, Autograph Collection located near the city centre?
Yes, it is 1.0 km away from the centre of Lucca.
Which languages are spoken by the staff at Grand Universe Lucca, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Grand Universe Lucca, Autograph Collection?
Many travellers enjoy visiting Le mura di Lucca (0.3 km), Lucca's Duomo (Cattedrale di San Martino) (0.2 km), and Acquedotto del Nottolini (3.8 km).
Is Grand Universe Lucca, Autograph Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.