Poor hotel - not even a 3* Rooms are tired. Breakfast was bad. You would thin that with all the time closed during the pandemic they could have cleared the weeds on the breakfast terrace , but the fact it looked so scrubby summed up the hotel. We were booked here as part of a cycle package- I have advised the cycle company to find an alternative !!!
I received excellent hospitality in my stay in Lucca the owner went above and beyond to make sure my friends and I had a great experienced in Lucca. The hotel is in a great location and I will definitely return to Hotel Bernardino next time I’m in Lucca!
The owner Manuela is of an unequaled kindness and provided me with a unique stay. I was working for Lucca Comics and for a technical reason I was forced to extend my stay for a few more days. As the city was very busy, she helped me find a hotel, but unsuccessful. She accommodated me with a beautiful improvisation and the next day I was accommodated in a spacious room. Note 1000 for your hospitality.
Last minute booking but how glad we are that we chose this hotel. Reception team so kind and helpful and the courtyard at night is delightful. The room wasn't huge but we had an en suite everything we needed. Lucca itself is a fabulous town. Well worth the visit. Thank you so much for making us so welcome.
only stayed the one night but wished it could have been longer. The owner is very helpful and the courtyard in the evening is great for a few drinks before bed. Lucca is an amazing city and we plan on returning one day and this hotel will be top of the list
We were travelling as part of a group of 57. We stayed for two nights and enjoyed our stay. The Continental breakfast was good with an espresso machine and we ate outside in the garden patio. This space converts to a bar late at night which we also enjoyed. The hotel is smallish and plain. The location is great - very handy to everything including the Lucca walls which make a lovely walk. A few in the group had some issues but overall our experience was good.
We stayed as we were in town to see Elton John and waited to long to reserve a room. Negatives: Seedy Street Moldy grout in shower Room refrigerator didn’t work Bathroom light rusted out and missing Ceiling water damaged and smelly Bedside sconce non-functioning Terrible breakfast Positives: Paula at reception was very friendly Good coffee Lucca is wonderful but stay somewhere else!
The funny thing is the fact, that I couldn't write this rating, because the WiFi didn't work for ages. The rooms are ok and quite clean, but we didn't get any towels. The breakfeast buffet was small and the dinner wasn't that good. Furthermore, the staff doesn't speak English well and there were some communication problems. At least the hotel is rather cheap and it is near to the city center.
The staffs are very kindly and friendly. ln the room, forbidden to eat somethingelse I did'nt know it (There is the imformation in the room but I missed to read....)but when I returned from Pisa in late night with bringing supper(pizza and mineral water), the staff permitted to eat it in the breakfast room and waiting for my finnishing to eat, and then picked up my trash with smiling! I'm so appliciate for the staff. My purpose to visiting Lucca was praying at Santa gemma church every morning, messa at 8 o'clock, this hotel is very near the church about 100m, so confortable every morning. And the maneger is so kind and friendly to me. I'd like to stay again, Grazie mille!
I stayed with three of my friends from the UK . I had a double room for 3 nights, whilst they had a triple room, their room was 119 euros for 3 nights each, whilst mine was 285 euros, cheapish for them, at just under 40 euros each per night , whilst mine at 95 euros a night - was not. The hotel personnel are VERY friendly especially Manuela and another young lady. Rooms are pretty basic but everywhere is spotlessly clean. Location is outside of the wall , for me, I think this place would get 5 out of 5 , if it was cheaper, it's really only a 2 star hotel , ( no restaurant or bar ), but it scores highly because of the friendly personnel .