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With a spectacular view of the river Arno, the Portrait Firenze is located right next to Ponte Vecchio and Via Tornabuoni's alluring boutiques. Elegance, sophistication and utmost attention to detail are redefined in this palatial mansion, portraying Italian haute couture of the 50s, when Florence captivated the world's attention once again. Interior designer Michele Bonan took inspiration from traditional Florentine craftsmanship, to design 37 splendid suites and guest rooms. The simplicity of classic and contemporary lines is complemented by exquisite fabrics and lavish materials, such as linen and cashmere, warm wood and leather. Unique details reflect unforgettable moments of this era and add to an exceptional guest experience. Sumptuous oversized beds, Carrara marble bathrooms, living spaces, a kitchenette and the latest technology throughout promise complete relaxation for a couple or a family. Our dedicated Lifestyle Manager lets you discover a most unique Florence and the best Italian creativity has to offer. The nearby Caffe dell'Oro, conveniently located right by the river Arno and Ponte Vecchio will be your favorite bistrot for a relaxing breakfast after a good night's sleep and ideal as a starting point to discover Florence. Enjoy a fine selection of light yet traditional local dishes for lunch and dinner or meet with friends for a late drink to indulge in the unbeatable view.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, French, Spanish, Italian
LICENSE NUMBER
048017ALB0526, IT048017A1MOLICJPD
Location
Lungarno degli Acciaiuoli 4, 50123, Florence Italy
Name/address in local language
Portrait Firenze
973 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime spot, Portrait Firenze stands out for its exceptional service, as guests have called out the staff's attentiveness and efforts to create memorable experiences. The spacious and elegantly designed rooms, complete with modern comforts and breathtaking views, consistently earn rave reviews. Cleanliness is a hallmark of the experience, with spotless rooms and diligent housekeeping.
The hotel's location is lauded for its convenience to attractions and stunning vistas. With its luxurious amenities and elegant atmosphere, many travelers feel the hotel offers a truly valuable and unforgettable stay in Florence.
Location
Central
Atmosphere
Elegant
Rooms
Stylish
Value
Remarkable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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We enjoyed our stay at Portrait Firenze. As it was our first time visiting, we appreciated the central location and its proximity to the other side of the river to explore different neighborhoods such as Piazza Santo Spirito. We felt very welcome upon arrival, and we enjoyed the included breakfast (based on our room rate) each morning. We noticed a variety of guests staying there—couples of all ages, families, etc. Being a fan of Salvatore Ferragamo, it was v enjoyable to see the integration of the brand in the room decor, toiletries, and more. We had free access to the Ferragamo museum though ran out of time to visit it unfortunately. Our hotel card provided 10% off at various sister hotel locations, too, such as La Terrazza. Compared to other hotels where we stayed in Italy (also 5 star), Portrait offered the most pre-visit communication which was certainly a prelude to the high-touch concierge approach from all staff — (versus just one or two go-to concierge). Because we already purchased your tickets and planned excursions, we did not need to take full advantage of the concierge offerings; but it was obvious that if someone needed assistance planning or replanning their entire Firenze stay the concierge would 100% be able and willing to help. The only mild disappointment was that we could hear conversations of other guests through the main bathroom wall, and we heard a lot of slamming (doors? the room above? was unclear) at various points in the evening. That said, things seemed to quiet down at some point in the evening until the next morning; and we didn’t complain to the staff, as we chalked it up to the age of the building and part of the experience. The turndown service was good, and they provided a complimentary bottle of water each evening. In summary, we appreciated how welcomed we felt throughout our visit.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Portrait absolutely lived up to its reputation as the number 1 ranked hotel in Florence. The location could not have been better on the bank of the River Arno, next to the Ponte Vecchio and walking distance to the key sites in Florence. Stylish and modern decor, as you would expect from Ferragamo, but luxuriously detailed in all the rooms that managed to perfectly balance style and function with real comfort. But what made everything truly special was the staff. None of the airs and arrogance that some luxury hotels exude, the people at the front reception were just so lovely and helpful to all of our family - all requests were taken care of promptly and all their restaurant recommendations were amazing. they went as far as telling the restaurants about our family so when we showed up, we were greeted by name by the owners and seated in lovely locations outdoors. We were so grateful for all the little things that they took care of - the Ferragamo family would be very proud. All in all, an unforgettable and magical experience in Florence.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from diego roggero, Altro at Portrait Firenze
Responded 19 Jul 2021
Dear W2974TWsamr, I am delighted to read your kind words and your appreciation for the hotel location, the design and all its comforts. What makes me truly proud is that the Team made your stay in Florence special and unforgettable! I thank you very much for the detailed feedback and hope to welcome you back in person to Portrait Firenze soon! Best Regards, Diego Roggero
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Here’s where you can feel the real difference, even today. The service is flawless, everything is sanitized to perfection and the restaurant (Caffè dell’Oro) is pretty awsome from breakfast to supper. Always the best place to go in Florence. The Lungarno Collection is always a synonim of spending quality time. Andrea
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Date of stay: May 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from diego roggero, Altro at Portrait Firenze
Responded 27 Jun 2020
Dear andreagiannitelli, Thank you for your great feedback. We will surely wait for your return! Arrivederci! Diego Roggero, Hotel Manager
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I can honestly say that we had the most magical experience at Portrait. The staff was so warm and inviting. The room was spectacular. Our concierge gave us such wonderful recommendations for nearby restaurants. We are Italian and wanted to play tourist for once. It was an absolute dream. We stayed in a suite facing Ponte Vecchio. There is no better way to wake up In the morning. I also wanted to note that there was sanitizer everywhere, rooms were spotless and we felt safe during Covid.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from diego roggero, Other at Portrait Firenze
Responded 5 Aug 2021
Dear nbbeauty10, I am delighted to read your kind words and your appreciation for the hotel and the staff! I thank you very much for the feedback and hope to welcome you back in person to Portrait Firenze soon! Best Regards, Diego Roggero
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It was a great experience during our stay in this hotel, the location was great and close to almost everything as the staff was very helpful and patient and they helped us a lot especially those at the front desk in organizing a trip to the outlet and it was suitable for us as a family with two children. In the end, it is sufficient for the luxury of the hotel to be owned by Salvatore Ferragamo. I do not forget the staff (Selena, Baha, Vladimir) and all the crew do not remember their names.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is in the heart of Florence which is an incredible plus as you can just go outside and see Ponte Vecchio. That is about what I think this hotel has in terms of good things. We booked at a time when only a few rooms were available and at a pretty high price so we stayed in a Portrait studio. The room is very small and cramped with a table and chairs that didn't help with the cramped feeling. However, everything looked clean and the decoration is ok. Because our room faced the alley, we could hear the restaurants below early in the morning getting ready so the noise was on the heavy side. If you are not an early morning person, make sure your room doesn't face the alley.
We had one instance where we didn't want our room cleaned so we had the 'do not disturb' sign; however, that didn't seem to deter housekeeping from coming to our room. The sense of privacy was kind of destroyed by this situation.
Where we had most of our complaints is at their restaurant Caffe dell'Oro. The service was slow and not focused on the right things (i.e. cleaning or fixing empty tables vs helping customers). The food was not that good either in comparison to other restaurants around the area.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giacomo Fattori, Servizi per gli ospiti/front office at Portrait Firenze
Responded 2 Jan 2023
Dear Ms. Dana we are really sorry that we did not meet your expectation. I really would like to talk with you over the phone to apologize personally. Hope that you would like to give us a second chance I would be grateful if you could contact me. Giacomo Fattori Front of House Manager
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We just spent 5 nights at the Portrait. From the moment we arrived, everything was perfect! The location of the hotel is terrific. Our suite was wonderful with a magnificent view of the Ponte Vecchio. The suite-wide Bluetooth sound system was something we had not experienced in a hotel room before and it was great!
The staff was exceptionally wonderful-always greeting us as we came and went from the hotel. The food at breakfast and at dinner was delicious. I have a food allergy, and they were gracious and accommodating in making sure that my meals were perfect for me. I want to especially acknowledge the chef, and restaurant staff members Miriam and Claudia for their exceptional service.
We highly recommend this hotel, and will definitely stay there the next time we are in Florence!
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Date of stay: April 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here 4 years ago when visiting my son and LOVED it. In midst of 21 day honeymoon and during Italy itinerary there was never a doubt where we would stay while in Florence. This place is as good as it gets. From the moment you arrive (personalized service) to the food, bar, location and attentive staff and room, the Portrait cannot be beat.
Rooms are exquisite. The bedding, pillows, sheets, furniture, sound system, views and technology cannot be surpassed. The towels - oh the towels! My wife never wanted to leave the huge bathroom. No need for spa services. They have it all.
I have traveled 100-150 days a year for 23 years and this hotel is definitely in my top 5.
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from diego roggero, Altro at Portrait Firenze
Responded 19 Jul 2021
Dear MtevansNZ, Thank you for your great feedback. It is a honour to be in your top 5 list, knowing that you are such an experienced travaller. Our hotel was designed to make our guests feel as comfortable as possible and reading your review proves that we achieved our goal. The Portrait Team and I look forward to welcoming you back to your home in Florence! Best regards, Diego Roggero
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Our suite with the view of the river and the famous bridge Ponte Vecchio was very quiet despite the throngs of tourists walking by all hours of the day and street music playing at night. The staff was welcoming and accommodating. Breakfast was great and the restaurant is truly a gem! The food was the best we had in Italy and innovative. We wondered why it was not packed as all the other restaurants nearby seemed to be. The museums, the Medici gardens, churches, shopping, and eateries were all within short walking distances. Owned by Ferragamo, the hotel even gave us a 10% off coupon if we shopped at Ferragamo.
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have been very lucky having chosen Hotel Portrait Lungarno Collection for our stay in Florence. This is our first time traveling to Florence with accommodation, having no clue on standards of luxury hotels here, I just searched on a booking site, after comparing the various 5 star hotels, I have chosen Portrait based on the location, view and price, although I was not familiar with Lungarno Collection.
Reception area is very cozy and greeted by helpful and efficient staff. The room we stayed is with a splendid view over looking the river and old bridge, spacious and conveniently located with brand shops and tourist attractions within 15 minutes walking distance. Elegant amenities are provided in room and facilities are user friendly.
Last but not least, we have to thank the duty managers Caroline, Raphael and Ariel who have been taking good care of us during our 4 nights stay. Much appreciated with the thank you note by Ariel written in Chinese.
We highly recommend this luxury hotel in Florence.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giacomo Fattori, Servizi per gli ospiti/front office at Portrait Firenze
Responded 17 Apr 2023
Dear Luciayu, Thank you very much for taking the time to share your feedback with other travelers. We are really pleased that our structure stood out to your eyes when searching for accommodation in Florence and that your stay meet your expectations. I will definitely share your lovely words with Carolina, Rafael and Ariel! We sincerely hope to welcome you back soon. Kind regards
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I have stayed in the superior suite river view a couple of times on the fourth and the fifth floor and the noise was not really an issue even on New Year’s Eve.
We booked a deluxe studio room. It's got plenty of room with a separate living area and its own wet bar/kitchen and a clear view of Arno river and Ponte Vecchio but unfortunately does not come with a balcony.
There are more places to choose from in the Florence area.
PRICE RANGE
â‚ą69,345 - â‚ą1,12,718 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceUffizi / Florence Historic Center / San Giovanni / Centro Storico
NUMBER OF ROOMS
37
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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