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Hilton Florence Metropole

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Hilton Florence Metropole
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1,841 Reviews from our TripAdvisor Community

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Showing 893: English reviews
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Grapevine, Texas
Reviewed yesterday NEWvia mobile

I'm a diamond member and this is a so-so hotel. Exact same food (and usually cold) in the executive lounge each day. They have a handy bus that will take you to the train station which is blocks from city center. They pick up in the same location as tour busses - so you have to really pay attention or...

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1Thank tanilong
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 March 2017 via mobile

Upon arrival as a diamond member and before arrival we were treated as VIPs I stay with a Hilton every week and this hotel and the staff are a "jewel in the crown" ........and that from a person who does not give praise when not warranted Great information that was both informative and timely both prior and on property Tomas...

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Thank Alan L
About Hotel's Favourite Review
Hilton F, Guest Relations Manager at Hilton Florence Metropole, responded to this review

Dear Alan L, Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future. Kind regards, Anna Neri Web & Marketing

Reviewed 5 days ago NEW

hotel was great until checkout. The six day stay was fully prepaid except for tax which I confirmed on checkin. When leaving the bill had extra 30 euro per day charge that the front desk could not explain total of about $192 US. I showed the Hilton confirm showing fully prepaid so they said it would be fixed in a...

Review collected in partnership with Hilton Hotels & Resorts
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Thank gerardmU8080HH
Reviewed 5 days ago NEW

I have never been so miserably hot in a hotel room in my life!!! The front desk supposedly controls the room temperature, but the fact of the matter is, the air barely works in the room. The halls were much more comfortable. I almost left the door cracked in order to get some air after waking up at 2am in...

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Helpful?
1Thank Bronco1966
Hilton F, Public Relations Manager at Hilton Florence Metropole, responded to this review

Dear Bronco1966, We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in...

Reviewed 6 days ago NEWvia mobile

Stayed in Florence over Easter, reception staff very helpful, shuttle bus service into town was easy and efficient. Only complaint is that my Easter chocolates left on the bedside table went missing whilst out for the day! Not sure why they were touched, very annoying!

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Helpful?
Thank Pamela B
Hilton F, Public Relations Manager at Hilton Florence Metropole, responded to this review

Dear Pamela B, Thank you for staying at the Hilton Florence Metropole. It is with the deep regret that I read your comments I appreciate the time you have taken to express your sentiments. Please accept our apologies for the inconvenience caused. I have shared your comments already with my Management team for corrective action. Kind regards, Anna Neri Web...

Al Khobar, Saudi Arabia
Reviewed 1 week ago

This Hilton was fair at best. Troubles with the air conditioning and with the attentiveness of the staff to address or acknowledge it. The breakfast staff seemed clueless when ordering omelets or pancakes and the quality was not good when received. The transit bus to city center had a habit of leaving before the scheduled time so we missed it...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank B2749NHdavidg
Hilton F, Public Relations Manager at Hilton Florence Metropole, responded to this review

Dear B2749NHdavidg, We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in...

Melbourne, Australia
Reviewed 1 week ago

Away from the main city in a quiet outer suburb. Good walks, shuttle to city, help with tourism. Wonderful rooms and service, the best beds. Spent a week for a 2 day symposium and went out to seek dining experiences and tour around Florence. Short walk to the local Pizza place and a supermarket around the corner with games/ activities...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Ursula A
Hilton F, Public Relations Manager at Hilton Florence Metropole, responded to this review

Dear Sir/Madame We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Anna Neri Web & Marketing

Bradenton, Florida
Reviewed 1 week ago via mobile

The best service I have ever received at a Hilton property! The staff bends over backwards to be of assistance. Spent 5 nights and they were wonderful. The shuttle into the city is something great. Breakfast variety is vast. Could not think of any reason why I would not stay here when visiting Florence area! Would give more than 5...

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Thank Russell P
Hilton F, Public Relations Manager at Hilton Florence Metropole, responded to this review

Dear Russell P We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Anna Neri Web & Marketing

Austin, Texas
Reviewed 1 week ago

Nice location near the Florence airport and parking is free! Staff was friendly and helpful! The free shuttle service to Florence train station was great since we didn't have to deal with driving in Florence (knowing where we can't go) and parking. Lastly, view from the lounge was very nice!

Review collected in partnership with Hilton Hotels & Resorts
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Thank CJChiang
Hilton F, Public Relations Manager at Hilton Florence Metropole, responded to this review

Dear CJChiang, Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future. Kind regards, Anna Neri Web & Marketing

Philadelphia, Pennsylvania
Reviewed 1 week ago via mobile

I had to stay here for an international conference I would NOT recommend It is so hot in the hotel and there is a sign by the thermostat in the room saying you can call and they will adjust They lie- it was still hot The conference food was terrible!! The only thing I can recommend is the room service...

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Helpful?
Thank DrDianeLynn
Hilton F, Public Relations Manager at Hilton Florence Metropole, responded to this review

Dear DrDianeLynn, Thank you for staying at the Hilton Florence Metropole. It is with the deep regret that I read your comments I appreciate the time you have taken to express your sentiments. Please accept our apologies for the inconveniences. I have shared your comments already with my Management team for corrective action. Kind regards, Anna Neri Web & Marketing

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 

Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Price Range: ₹ 6,996 - ₹ 15,352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton
Hotel Style:
#83 Luxury Hotel in Florence
#84 Business Hotel in Florence
#134 Family Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Florence Metropole staff and other travellers.
31 questions
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Questions? Get answers from Hilton Florence Metropole staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the floor the better and facing the center of Florence”
615LINDAW, 13 Mar 2017 | Read review
“Rooms on the north side have a view of the western side of the Florence area and the mountains.”
797StephenS, 11 Feb 2017 | Read review
“Use the Underground Parking for security.”
LHOVancouver, 6 Jan 2017 | Read review
“The Executive Floors are the highest with the panoramic view of Florence”
cstratton15, 17 Dec 2016 | Read review
“Away from elevator”
332jamesp, 12 Nov 2016 | Read review
5 of 5