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Hotel Universo

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Traveller (247)
Room & Suite (217)
Dining (24)
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Overview
  • Excellent19%
  • Very good42%
  • Average20%
  • Poor12%
  • Terrible7%
Travellers talk about
Free Internet
Breakfast included
Air Conditioning
Non-Smoking Hotel
Concierge
Laundry Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (576)
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94
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50
94
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Show reviews that mention
All reviewspiazza santa maria novellagreat locationtrain stationdecent breakfastroom was spaciousdouble bedminute walkan easy walkon footvisiting florencecroissantssquarechurchluggageelevatorsusannaattractions
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21 - 25 of 225 reviews
Reviewed 27 April 2017

This hotel is not only clean, comfortable and has a great breakfast, it's in the perfect location! Close to the train station, an easy walk to all the "hot' tourist spots in Florence and situated on a beautiful piazza! The rooms are nice and the...More

Thank Stuart N Theres... A
Reviewed 5 April 2017

We were looking for a place in Florence for an overnight stay (we were living in Bologna for a month). so we wanted a place close to the rail station and the heart of Firenze. A good friend from Bologna recommended it and we booked...More

Thank PeterandJinx
Reviewed 29 March 2017 via mobile

The hotel is very old The color of the walls in the room is dark green and almost no window to outside There is smell in bathroom There was a problem with toilet and after we asked to fix the toilet or room, they asked...More

1  Thank Kiarash H
Reviewed 22 January 2017 via mobile

I chose this hotel mainly because of its proximity to the Santa Novella station. I wanted to go down to Florence and not face the inconvenience of wondering how to get to my hotel. We were able to drag our trolleys out of the train...More

1  Thank entropy5016
Reviewed 13 January 2017 via mobile

We booked a 'Superior room with city views', but ended up in a claustrophobic box with no view. After 10 mins we had to leave the room. There was literally nowhere to put our luggage. We explained the problem to Suzanna in reception who kindly...More

Thank Moschi1
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About
Amenities
Top amenities
Free Internet
Breakfast included
Hotel Amenities
Breakfast included
Concierge
Multilingual Staff
Laundry Service
Room amenities
Air Conditioning
Details
Price range
US$ 110 - US$ 250 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 110 - US$ 250 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (247)
Room & Suite (217)
Dining (24)
Business Centre & Event Rooms (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
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Chris G
19 February 2017|
AnswerShow all 2 answers
Response from NYChichi | Reviewed this property |
Both Front Desk attendants spoke English when we were there. You will find out that it is much more likely than not that Front Desk attendants at every hotel in a major Italian city WILL speak English.
0
Votes
Annabananna K
23 January 2017|
Answer
Response from NYChichi | Reviewed this property |
I could respond yes or no and it really means zero--- The ONLY one that can give you a reliable answer is the Hotel management themselves. Email them.
0
Votes
CaAngie
6 September 2016|
AnswerShow all 2 answers
Response from enrique517 | Reviewed this property |
No parking as far as I know. Great location facing a plaza and near the train station.
0
Votes
Room Tips
"Some rooms are on a 'half floor' so not fully accessible via the elevator"
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"Deluxe room (spacious/private bathroom) is great but I would request one overlooking the square in place of..."
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"Ask for rooms with balcony on the upper floors with piazza views."
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"As beforehand for a quiet room when you book"
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