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Hotel Diplomat

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Hotel Diplomat
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103 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Hounslow, United Kingdom
Reviewed 4 days ago NEW

Stayed here for two nights, after arriving from Pisa by train, this hotel is right opposite the main Train Station & walking distance of city center area for shops, & local market bargains. Room was nice, clean & adequate for the stay. Took a day pass for hop-on hop-off bus for the city sight seeing trip. The views were great...

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Helpful?
Thank Sunseeker560
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, we thank you very much for your review that will help us to inform the next clients regarding our services. We hope to welcome you back in the next future! Kind regards D. Bardelli - Resident Manager

Reviewed 2 weeks ago via mobile

An unforgettable experience! The staff outstanding and very helpful, the location so close and accessible to the train station, easy access to visit the surrounding areas in a walking distance. Not to worry if you forgot the electric transformer, you'll be able to get it at the plaza, walking distance from the hotel. The breakfasts excellent, a meal that would...

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Helpful?
Thank Anita L
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, we want to thank from all our staff for the beautiful words dedicated to his stay at the Hotel Diplomat. Your review shows us that we are on track to meet our wishes in reception levels! We hope we can still sleep in your next Florence trip. Best regards D.Bardelli - Resident Manager

Reviewed 2 weeks ago via mobile

What a nice place, the staff all friendly and accommodated, I would come back and recommend to friends! The fact that their location is literally across from the train station makes it so much accessible to move around and visit different places, like The Tower of Pisa, Luca, those were the places we visite this time. Recommend this hotel highly!...

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Helpful?
Thank Anita L
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, it was a privilege for us to host you during your stay in Florence. We are very pleased to be able to make it memorable and this is for us a source of pride. Thanks again for your judgment. We are waiting, with pleasure, to his next visit. Best regards D.Bardelli - Resident Manager

Hamilton, New Jersey
Reviewed 28 October 2016

We stayed here 6 October 2016 thru 9 October 2016. Very nice hotel. Very convenient to the train station. Our room was clean and surprisingly quiet given our location across the street from the train station and adjacent to a bus terminal. The room was a good sized room. Bathroom a bit on the small size with a toilette installed...

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Helpful?
Thank mikeange57
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Customer, Thank you for appreciating and carefully described your experience of stay at the Hotel Diplomat and for having recommended some improvements to make it even better our services. We hope we can still accommodate in the future in one of our hotels. We wish you a happy day. Daniele Bardelli - Resident Manager

Cairo, Egypt
Reviewed 27 October 2016 via mobile

Very nice hotel .... exellant location ... you dont need to take any kind of trans portation .... the breakfast buffet variable and tasty ... the room clean and very reasnable ... generaly its a suitable place to stay .

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Helpful?
Thank Amr Y
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Customer, Thank you for choosing the Diplomat Hotel for your stay in Florence and for having sent your opinions that will help us to improve. We hope we can still accommodate in the future in one of our hotels in Italy. We wish you a happy day. Daniele Bardelli - Resident Manager

Phoenix, Arizona
Reviewed 24 October 2016

this hotel is located right in back of the train station so its location is very easy to get to! the staff was very friendly and helpful, the room was very clean..however the European shower was very messy...the diverting door was apparently put on backwards so water went everywhere in the bathroom....the bathroom could use some shelf space as there...

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Helpful?
Thank Anthony G
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Customer, Thank you for choosing the Hotel Diplomat and for reporting the issues in the bathroom that we have already taken steps to arrange, through its review. We hope to welcome back for your next trip to Florence. With best regards

Paramus, New Jersey
Reviewed 18 October 2016

I stayed for three nights in mid-October 2016. The hotel is a very short 3 minute walk, right across from S.M.N station. Hotel was clean and recently updated with modern, upscale "IKEA-like" decor and gray color scheme. All front desk staff spoke English and were responsive to my needs. I arrived a little early,so my room was not ready, but...

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Helpful?
Thank Rice_Krispies
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Customer Thank you for appreciating our services and for pointing out the various details of your stay. For us it is important to receive these reports which help us to understand whether we are on track. For the future, we remind you that our hotel has four types of rooms (small, classic, superior and executive) so we can meet...

Reviewed 23 September 2016

We stayed here for 3 nights on our second stop for our Italian honeymoon. It is literally a 2 minute walk from the train station and is within walking distance to everything in the city center. The room was great! It was roomy, clean and the bathroom was large. Although the shower and tub were small, we still managed. Breakfast...

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Helpful?
Thank breighzie
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear customer we would like to thank you for your detailed review, for his congratulations, but also for his negative comments, there will be a great help to improve our services. We are pleased that your stay at the Hotel Diplomat, however both pleasing result and that our Barman helped to make you feel at home. This is our goal...

Reviewed 20 September 2016 via mobile

Small room but very clean. Stayed four nights and it was quiet except for one morning there was construction outside but that is out of hotel control. Breakfast buffet was more than adequate. It's conveniently located to different neighborhoods, restaurants, shopping and train station. Staff was exceptionally pleasant.

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Helpful?
Thank Bridget D
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Mrs Bridget, we thank you very much for your kind rewiew that help us to check our service. We hope to welcome you again at the Diplomat Hotel. Kind regards D.Bardelli - Resident manager

New York City, New York
Reviewed 19 September 2016

Do not stay here this place is terrible, dangerous, and dirty. Plenty of options in Florence that are much better. The people that work here are as bad as everything else. Watch out for the manager Marcos he is the worst one of all.

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4Thank le123456223
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Customer we read very carefully your review and as it is very bad, compared to the usual judgments of our many customers, we wanted to investigate in full about what could have triggered you such contempt towards us. After a careful analysis of your case, we realized that you have never stayed in our hotel. You made a reservation...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Hotel Diplomat

Address: Via Luigi Alamanni 9, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: ₹ 4,423 - ₹ 16,677 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Diplomat 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Diplomat Hotel Florence
Hotel Style:
#93 Luxury Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Diplomat staff and other travellers.
9 questions
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Questions? Get answers from Hotel Diplomat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was facing the main street, looking over to the main station.”
 of 5 bubbles Sunseeker560, 3 Dec 2016 | Read review
“Room above on the the 3rd floor an d up”
 of 5 bubbles jt9992015, 23 Jul 2016 | Read review
“Skip the claustrophobic "suite", barely could walk around the bed in this low-ceiling room due to a tiny "front room".”
 of 5 bubbles BSLH333Chris, 22 Jun 2016 | Read review
“Rooms on the back side of the hotel are quieter.”
 of 5 bubbles WIJourney, 23 May 2016 | Read review
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