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The Westin Excelsior Florence

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#22 of 421 Hotels in Florence
Certificate of Excellence
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The Westin Excelsior Florence
The Westin Excelsior Florence
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1,522 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior Florence
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Showing 1,226: English reviews
Augusta, Georgia
Reviewed 9 October 2013

I was fortunate enough to be able to accompany eight of my co-workers on a company client incentive trip hosting 50 clients for a five day stay in beautiful Italy at the wonderful Westin Excelsior Florence Hotel. This being my first trip abroad, I can offer these simple pointers for those of you who haven’t been, and are planning a...

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Helpful?
Thank Robert P
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Ungowa, Thank you for your wonderful review! We are glad that you appreciated our location and the service we daily provide. We do all our best in order to offer our Guests high quality services in order to ensure a most enjoyable and relaxing stay. Please let us also thank you for having shared with the Tripadvisor community all...

San Antonio, Texas
Reviewed 7 October 2013

One of the finest hotels and hotel staffs I have ever encountered. Everyone from the doorman to the housekeepers are simply the best and I have traveled throughout the world. My wife and I were celebrating our anniversary and were treated like VIP's during our 4 night stay. Great location terrific staff and a genuine feeling that they wanted you...

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Thank Juantwo
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Juantwo, Thank you for sharing your wonderful comments with all the Tripadvisor community. We are delighted to learn that we have been able to entirely meet your expectation during your stay with us, especially in consideration of the very special occasion you were celebrating! Please let me thank you for your precious comments concerning our Staff and please rest...

Prior Lake, Minnesota
Reviewed 3 October 2013

I stayed two nights at the Westin and the service, location, and amenities can't be beat. I had a room that included breakfast each morning and the they would cook you omlets as you like them. Before arriving at the hotel I had contacted the concerige to have him help me make reservations for transportation to and from the hotel,...

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Helpful?
Thank Stephanie P
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Stephanie P, Thank you for your positive review and for your very rewarding feedback! We are sincerely pleased to learn that you enjoyed your experience with us and your comments are greatly appreciated among all the Staff. Please let us also thank you for your comments concerning our wonderful Se•sto on Arno. Indeed here at The Westin Excelsior Florence...

Washington
Reviewed 3 October 2013

My husband and I spent 5 days at this hotel in Florence in early August. We were amazed at the great service we were given. The rooms were spacious and beautifully accommodating. All the staff were 5 star caliber and helpful in every aspect of our stay. We were given great information on traveling outside the city to the Tuscan...

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Thank nanygrl
orange, ct
Reviewed 29 September 2013

have always done very well at Westins, and this is no exception. excellent hotel, great location, superb service and great amenities. had a junior suite with a large room and separate bedroom. received an upgrade with a patio that was larger than the room itself, and it overlooked the city. perfect continental breakfast with excellent service and quality and it...

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Thank travellinman36
New York City, New York
Reviewed 26 September 2013

The Westin Excelsior is still one of the finest hotels in Florence. Its location is perfect right along the Arno River and a few blocks from the Ponte Vecchio and very close all the major Old Town attractions! The rooms are in need a of a little attention, The baths are large and well thought out. The Hotel upgraded us...

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Thank PeterMmetroNY
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear PeterMmertoNY, Thank you very much for taking the time to share your fedback regarding your recent visit to the Westin Excelsior Florence with us. Please let me assure you that we will pass your lovely words to all the Staff. We are sincerely happy that you enjoyed your stay with us and that you have appreciated the location of...

Rockville
Reviewed 26 September 2013

We just came back from a quick 2 day stay in Florence and were fortunate enough to have chosen the Westin for our stay. The hotel has a nice charm. The room was spacious and had a beautiful view. The concierge, Massimo, was extremely helpful as I needed to print and scan a very large file and he coordinated for...

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Thank CoffeeBuyer
Albany, NY
Reviewed 26 September 2013

We stayed at a Westin in Paris and now this one and we are hooked. They aren't the most expensive but they have the best locations right next to hotels that charge far more. I can't imagine that they are worth more given our experiences. The week before our arrival they had had a large group that booked almost the...

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Thank Tom F
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear CaliCab, Thank you for your extraordinary review and for recommending the Westin Excelsior Florence! We are sincerely glad you appreciated our location and the service we provide. We do all our utmost in order to offer a high quality service and to ensure our Guests a most enjoyable and relaxing stay. It is therefore a great pleasure to learn...

NYC
Reviewed 23 September 2013

Being at the Westin Excelsior is like being with family. From the moment I stepped into the hotel, I was treated like a queen. The man who checked me in gave me a choice of two rooms. Then the concierege took over as Alitalia had lost my luggage. Aliatalia could not have cared less but the Excelsior did! Thanks to...

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Thank ruthredsilk
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear ruthredsilk, Thank you very much for your beautiful feedback you shared with the Tripadvisor community and with us. It is a great pleasure and a real honor to learn that staying with us was "like being with family” for you! Please let me tell you that we will share your wonderful comments with all the Staff and in particular...

Sao Paulo, SP
Reviewed 23 September 2013

Hotel Westin Excelsior Florence Tried to make the reservation via the website but due to various events at Firenze experienced difficulties. Booked a " deluxe " room ( simplest ) via Westin website but found a lower rate in another site. SPG honoured their " best rate guarantee " and gave an extra 10% discount! Before check in received an...

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Thank George M
Massimo B, Front Office Manager at The Westin Excelsior Florence, responded to this review

Dear Geo007, it has been so good to have you here and I still remember our conversations! Thank you for your comments, precise and to the point, we will definitely use them as a precious feedback! As well as we will absolutely try to visit Brasil the soonest we can and follow your advices on where to go... I think...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: ₹ 26,950 - ₹ 1,20,782 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#19 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
23 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view if you like - but the city rooftop views are also nice”
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room Bath
GoThere88, 26 Apr 2017 | Read review
“Walk towards the Florence Cathedral in the morning or take the tour in the morning if you are far from the location. It gets crowded soon.”
BailameamorZ, 25 Apr 2017 | Read review
“Get a room on the river, the view is wonderful”
Gordy75, 23 Apr 2017 | Read review
“The river view is best”
peternL7513FU, 16 Apr 2017 | Read review
“view of the river, but keep the windows closed because of insects”
  • View of our room
PaulistanaCA, 31 Mar 2017 | Read review
5 of 5