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The Westin Excelsior Florence

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Traveller (1065)
Room & Suite (858)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“arno river”(189 reviews)
“heavenly bed”(36 reviews)
“rooftop bar”(104 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Westin Excelsior Florence
Offers & Announcements: Breakfast on us!
Offers from The Westin Excelsior Florence
Offers & Announcements: Breakfast on us!
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Reviews (1,722)
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1,026
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1,026
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All reviewsarno riverheavenly bedrooftop barpiazza ognissantistarwood pointsbeautiful hotelconcierge staffst regisupgraded roomtop floorold worldan upgradeluxury hotelrental cartrain stationour honeymoondinner reservations
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571 - 575 of 1,391 reviews
Reviewed 27 April 2015

This hotel is located in a very good location right next to the river. It is also in walking distance of the museums, leather market, churches, and other sights. The hotel has luxurious rooms and very big bathrooms! It feels like a palace inside. Right...More

Thank asiagirl511
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded 4 May 2015

Dear asiagirl511, thank you for the nice review. We are very happy that you enjoyed our hotel and our city. I hope to meet you personally next time you'll stay with us. Warm regards Massimo Bernardi Front Office Manager massimo.bernardi@starwoodhotels.com

Reviewed 24 April 2015

We were pointed here by our guide from Eco GreenTours. There is an outdoor bar on top of this Hotel that offers the most magnificent panoramic views across Florence. Well worth a drink for some awesome photo opportunities

Thank Themacsofoz
Reviewed 22 April 2015

With two kids finding rooms in Europe is always a challenge, given size and regulations. We were pleasantly surprised when the hotel manager easily accommodated our request. The room was huge (at normal rates). The atmosphere is great inside the hotel with paintings, statues and...More

2  Thank Anand R
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded 26 April 2015

Dear Anand R, thank you for the time you spent for your kind review. We always do our upmost to give an unforgettable experience to our guests and their families. Thank you to remark about the "quasi renaissance feelings". That is the main value on...More

Reviewed 22 April 2015

Everything experience we had from start to finish was absolutely the best experience we have had in Europe. We are a family of 4 with 2 girls (14 & 12) and the staff was so accommodating & helpful from the check -in to the bag...More

1  Thank krimsy
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded 26 April 2015

Dear krimsy, the feeling you transmit in your words is the best reward for me and my team. And you are right...our location is one of our strong point, being downtown but away from the crowd, with the beautiful Arno river that flow beside us,...More

Reviewed 20 April 2015

The hotel is very well located, few moments from the main attractions that this beautiful city has to offer. But that's about it ! Despite the fantastic building, the hotel is generally quite old dated, what I call "dusty"... Rooms are small, except if you...More

2  Thank FrenchTravelFamily
Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 23 April 2015

Dear FrenchTravelFamily, First and foremost we would like to thank you for taking the time on reviewing your stay with us here at the Westin Excelsior in Florence. The points highlighted by your good self have received our best attention. The hotel is indeed located...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$ 428 - US$ 1,683 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#26 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 428 - US$ 1,683 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#26 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1065)
Room & Suite (858)
Dining (146)
Business Centre & Event Rooms (13)
Amenities (9)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
TamarKhrikadze
6 January 2018|
AnswerShow all 4 answers
Response from Noemi C | Property representative |
Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara
0
Votes
Google Translation
yensb2017
21 December 2017|
Answer
Response from VB_General_Manager | Property representative |
Dear yensb2017, Thank you for having contated us! We am delighted to confirm you our SESTO On Arno is opened to the public. We look forward to welcoming you to our splendid Location! With our best regards, The hotel... More
0
Votes
Google Translation
kathleentitus
2 October 2017|
AnswerShow all 2 answers
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
2
Votes
Room Tips
"A room with a view of the Arno is perfect"
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"Request a room with a view of the river"
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"River views are really nice"
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"river view"
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