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The Westin Excelsior Florence

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#23 of 422 Hotels in Florence
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The Westin Excelsior Florence
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1,462 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior Florence
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Showing 1,186: English reviews
Hong Kong, China
Reviewed 3 weeks ago

I had just a quick one night stay at this hotel after three days across the road at the St Regis. A week before my stay, Westin Experience Specialist, Noemi contacted me via email. She was endlessly helpful when addressing all of my questions. In addition I was blown away by her proactiveness when she found out I was staying...

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Helpful?
Thank MsHellfire
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear MsHellfire, It is a very nice feeling to thank you "directly" to this amazing e-mail. Be the main actress of this comment is truly rewarding!!! It has been a great pleasure to assist for anything you might need. I hope next time you are going to stay a little bit more with us. If this should happen, please feel...

Markham
Reviewed 3 weeks ago

We have never been to Italy before and decided to take a trip to Florence and see what it was all about. Didn't want to do the Rome visit, and felt Florence was more our style. This hotel is located within walking distance to everywhere. Our room overlooked the river Arno. It was a beautiful older building, finished with great...

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Helpful?
Thank mteixeiraca
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear mteixeiraca, Thank you for your kind words. We are thrilled to hear that you had a great stay with us. It will be always so rewarding to hear that what you have appreciated most is the staff. That means we have transmitted to you all the genuine passion that we have towards our beloved guests! We do hope you...

Siem Reap, Cambodia
Reviewed 3 weeks ago via mobile

My husband and I stayed for two nights. The hotel is situated within walking distance to landmarks and shopping districts. When we arrived the bellman was readily available to help us with luggage. They were helpful and spoke English. At the front desk, we checked in at the SPG counter. The desk clerk was attentive and efficient and spoke great...

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Helpful?
1Thank Madre1963
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Madre1963, Thank you for sharing this kind feedback with us! We are thrilled to learn that you have enjoyed your stay with us at the Westin Excelsior in Florence and that your expectations have been met. Please do reach out should you or your loved ones wish to visit us in Florence again in the future anytime you need...

Plymouth, Massachusetts
Reviewed 4 weeks ago

This is my second stay at The Excelsior, and my experience was even better than the first. The hotel is mid-size, and the decor is elegant. The location is excellent--about three blocks from the Piazza della Signoria. We love the lobby bar for drinks as well as for food. The restaurant at the top of the hotel has glorious views,...

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1Thank DreamShopper
Noemi C, Responsabile relazioni pubbliche at The Westin Excelsior Florence, responded to this review

Dear DreamShopper, Thank you for your genuine and positive feedback. We are pleased to hear that you have enjoyed even more your second stay! Love at first sight could be easy. But love at "second sight"... Means we are made each other!!! We are looking forward to welcoming you back! Be well, Noemi Chiara Westin Experience Specialist

Timonium, Maryland
Reviewed 4 weeks ago

Really liked this hotel. As most of the Westins, it was beautiful. The staff were very nice and helpful. The rooms were large and well appointed. I felt in better shape the the Rome Westin. Breakfasts were very well done. The roof top dining room was lovely. The night time view was great. The food was 1st class. The servers...

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Helpful?
Thank Autoxer48
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Autoxer48, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation, the breakfast and our SeSto restaurant. Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you. We look forward to welcoming you back soon to The Westin Excelsior...

Honolulu, Hawaii
Reviewed 4 weeks ago

From arrival to departure the Associates of The Westin Excelsior were ever present - assisting, recommending and sharing their wonderful city. One of the best Concierge teams that went out of their way to help and assist. We had a beautiful room overlooking the River Arno and of wonderfully decorated and pleasant - all worked, the Heavenly bed was comfortable,...

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Helpful?
Thank hotelier2510
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Hotelier2510, Thank you for your feedback. As you will have noticed from our concierge team, we are proud not only of the charming building in which we work, but also of the beauty of our Florence! We were glad to read that you have enjoyed our "heavely Beds". Our beds have been designed with great care to make sure...

Boston, Massachusetts
Reviewed 30 October 2016

Four days in Florence to kick off our vacation and we could not have asked for a better start. The hotel is fantastic. It is immediately apparent that the staff--lobby, front desk, restaurants and housekeeping--are invested in making the guests' experience memorable. Everyone was friendly, helpful and warm. Those whose names we did not get and especially Davide at the...

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Helpful?
Thank carlosllanso
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear carlosllanso, Maybe it is the Tripadvisor username that gave us a little clue, maybe is your kindness. or maybe we are very smart :)! In any case, we know exactly who is writing this amazing feedback that has already been forwarded by e-mail to all of the staff!!! Thank you Mr. Llanso! We really hope to see you soon...

Houston, Texas
Reviewed 30 October 2016

My husband is spg gold and, even though booking with cash and points, we were upgraded to an absolutely wonderful, large room with a bathroom that had a separate shower and tub. Sooo nice! The staff is so gracious they make you feel like royalty. We just loved our stay here, especially given that we were able to use the...

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Thank txsrc
Los Angeles, California
Reviewed 28 October 2016 via mobile

We had a beautiful four day stay at the Excelsior. Our room was stunning, furnished beautifully. The history as told to us by Noemi was fascinating, like all of the rich and storied history of beautiful Florence. The location is excellent, as we walked to Pitti Palace and Ufizzi from the Excelsior and restaurants and great shopping are all right...

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Helpful?
Thank Vicki K
Fleming Island, Florida
Reviewed 26 October 2016

My wife and I stayed here October 12-19. Our room was 420 with a balcony on the Arno side. I recommend a river side room for the view. The room was spacious with a king bed and large bathroom. It was nice to open the balcony door and step out to look at the Arno. The staff was most helpful...

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Helpful?
Thank John G
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear John G, Thank you!!!Your feedback is not only useful for all the suggestions that you kindly expressed but it is a proof that our genuine dedition to our guests is understood and appreciated! We would like to thank you also for your comments to Caroline and Emanuele; I will make sure they will receive them; they are very attentive...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: ₹ 22,423 - ₹ 46,660 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#20 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
21 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the room with the river view you will love it”
 of 5 bubbles csccase, 2 Dec 2016 | Read review
“A view of the Arno river is always nice”
 of 5 bubbles 394kristenb, 25 Nov 2016 | Read review
“try to face the river or the square.”
 of 5 bubbles westendave, 23 Nov 2016 | Read review
“Pay extra for a corner room! However, I can't imagine any bad room in this wonderful Hotel!”
 of 5 bubbles 813robinl, 17 Nov 2016 | Read review
“We chose the room overlooking the river, it has a neat Romeo and Juliet balcony, just wonderful”
 of 5 bubbles mteixeiraca, 15 Nov 2016 | Read review
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