We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Westin Excelsior Florence

Booking.comUS$ 625*
View Deal
#22 of 421 Hotels in Florence
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 776*
US$ 625*
US$ 776*
US$ 625*
US$ 776*
US$ 625*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
The Westin Excelsior Florence
The Westin Excelsior Florence
Panoramas (15)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,522 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,226: English reviews
Start your review of The Westin Excelsior Florence
 Click to rate
Fort Lauderdale, Florida
Reviewed 2 days ago NEW

From the moment of check-in, this was a perfect stay. Our tired family with three children checked in early to rooms ready ahead of time. The Concierge and Front Desk people all were welcoming, friendly, and ready to help us get started. Our family group had three rooms, situated at the end of a corridor with a private foyer where...

 Report
Helpful?
Thank GoThere88
Reviewed 3 days ago NEW

A magnificent Cathedral back to 15th century (some believes it goes back to 13th century) that is a must-to-visit place while you are in Florence. The visit was breathtaking and historic. Having seen other Cathedral churches in Europe, this one is one of the most fascinating ones. The Dome and the Tower are my favorite structures of this Cathedral. Facade...

 Report
Helpful?
Thank Bailameamor Z
Nanaimo
Reviewed 4 days ago NEW

The Westin Excelsior is on the Arno River and is the best museum in Firenze. The lobby is grand, marble floors columns, classic Florentine paintings and sculptures. Plus travelers are in the comfort of a Westin and their wonderful Heavenly Beds, good internet and provided water. We were rewarded with a 5th floor suite, the bathroom was larger than a...

 Report
Helpful?
Thank eleanort595
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Mrs. Eleanor, I remember you!!! I am sorry we did not have the chance to say goodbye. Sebastiano sends his best greetings to you and your husband! Thank you for your amazing feedback and we do hope to thank you again by upgrading your room into a penthouse (whenever is possible). Be well, Noemi Chiara Westin Experience Specialist

Merritt Island, Florida
Reviewed 5 days ago NEWvia mobile

The staff is very tourist friendly and all if them speak english which is a nice perk. They do everything possible to accommodate you. My wife's dryer and flat iron didnt work with our pkwer converter and she was panicing because we had an event to be at that night. The staff came up with a flat iron for her...

 Report
Helpful?
Thank bekntony
Santa Clara, California
Reviewed 5 days ago NEW

We stayed for 4 nights in March 2017 for vacation. They upgraded us to a corner room which was huge. We had a great view right onto the river. The beds were super comfortable, as is usually the case with Westin. The hotel is very grand and the lobby feels like a luxury hotel. We did not take breakfast, it...

 Report
Helpful?
Thank Gordy75
Lawrence, New York
Reviewed 6 days ago NEWvia mobile

My family stayed here for 7 nights while on vacation. The hotel was 5 stars all the way. Rooftop restaurant was excellent with views of the city at night not to be missed. The rooms were on the Arno river and I highly suggest getting river view rooms if possible. The staff were all very friendly and helpful and the...

 Report
Helpful?
Thank Russell F
Reviewed 1 week ago

The hotel is in good location. every floor is like a museum. the staff treated us nicely trying to find for us the best room for our satisfaction or we were compensated otherwise. We got good recommendations from the concierge. The people at breakfast had bad attitude in general.

 Report
Helpful?
1Thank Shlomo B
Melbourne, Australia
Reviewed 1 week ago

We were looked after right from the moment we opened our car door at the front of the hotel. The hotel looked after the Traffic Zone permits. They gave us one of their best rooms ion the hotel and we had a wonderful river view. The room was very nicely decorated and clean. Although the rate is higher than most,...

 Report
Helpful?
Thank peternL7513FU
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear peternL7513FU, Thank you for your kind words you have shared with us and TripAdvisor Community. Your shout out to our professionalism is very rewarding. Our aim is to build a relaxing and memorable stay for our beloved guests. I am pleased to hear we succeded with you! We look forward to welcoming you back in a not too distant...

Wall Township, New Jersey
Reviewed 2 weeks ago via mobile

This is one of the most beautiful hotels in the world. Their customer service is next up none. The room was glorious and the bathroom was luxurious. The turndown service at night was terrific. As per all Weston's, their beds are incredibly comfortable. It's just a few minutes walk to the Ponte Vecchio in the nicest neighborhood in Florence.

 Report
Helpful?
Thank ToniPMc
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear ToniPMc, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation, our signature Heavenly Bed and our turndown service! Furthermore, exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you, that is why is called customer CARE :). We...

Reviewed 2 weeks ago via mobile

We had a wonderful river view, and the room was very nicely decorated and clean. The staff are extremely friendly. I had doubts about whether I should pay this much, but looking back I think it was worth every penny.

 Report
Helpful?
1Thank Okan D
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Okan D, Thank you for your feedback, worth every second spent here in asnwering to you :). The money spent in our Property to us are always money well spent, but if you agree with us means we have reached our aim to make you feel special and make your stay a memorable one. Looking forward to welcoming you...

1,383 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (866)
Viewed
Bathroom (53)
Viewed
Room/Suite (199)
Viewed
Hotel & Grounds (165)
Viewed
View from Room (110)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (37)
Viewed
Family/Play Areas (2)
Viewed
Other (294)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (504)
Viewed
Amenities (9)
Viewed
Deluxe Room (Arno View) (32)
Viewed
Grand Deluxe Suite (48)
Viewed
Junior Suite (Arno View) (41)
Viewed
Premium Deluxe Arno (34)
Viewed
Presidential Suite (118)
Viewed
Dining (79)
Viewed
Standard Room (25)
Viewed
Suite (42)
Viewed
The Hotel (76)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (13)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Other (3)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Florence hotels
Santa Maria Novella
The St. Regis Florence
The St. Regis Florence
#10 of 421 in Florence
1,214 reviews
Santa Maria Novella
JK Place Firenze
JK Place Firenze
#28 of 421 in Florence
608 reviews
Duomo
Hotel Savoy
Hotel Savoy
#25 of 421 in Florence
971 reviews
Show Prices
Show Prices
Show Prices
Santo Spirito / San Frediano
Palazzo Magnani Feroni
Palazzo Magnani Feroni
#19 of 421 in Florence
935 reviews
San Marco
Four Seasons Hotel Firenze
Duomo
Golden Tower Hotel & Spa
Golden Tower Hotel & Spa
#15 of 421 in Florence
1,143 reviews
Show Prices
Show Prices
Show Prices

Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: ₹ 26,879 - ₹ 1,20,431 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Orbitz, Travelocity, Cheap Tickets, Agoda, TripOnline SA, getaroom.com and HotelQuickly so you can book your The Westin Excelsior Florence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Luxury Hotel in Florence
#19 Family Hotel in Florence
#30 Business Hotel in Florence
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
23 questions
Ask a question

See all questions (23)

Questions? Get answers from The Westin Excelsior Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view if you like - but the city rooftop views are also nice”
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room Bath
GoThere88, 26 Apr 2017 | Read review
“Walk towards the Florence Cathedral in the morning or take the tour in the morning if you are far from the location. It gets crowded soon.”
BailameamorZ, 25 Apr 2017 | Read review
“Get a room on the river, the view is wonderful”
Gordy75, 23 Apr 2017 | Read review
“The river view is best”
peternL7513FU, 16 Apr 2017 | Read review
“view of the river, but keep the windows closed because of insects”
  • View of our room
PaulistanaCA, 31 Mar 2017 | Read review
5 of 5
Booking.com
US$ 625* /night
View Deal
Hotels.comUS$ 625
Expedia.comUS$ 625
TripAdvisorUS$ 625
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates