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Helvetia & Bristol - Starhotels Collezione

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Dining (45)
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Overview
  • Excellent66%
  • Very good22%
  • Average6%
  • Poor2%
  • Terrible4%
Travellers talk about
“old world”(8 reviews)
“glass ceiling”(2 reviews)
“palazzo strozzi”(3 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (192)
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All reviewsold worldglass ceilingpalazzo strozzismall suitemarble bathmagnificent citywinter gardenthe hotel's restauranta small boutique hotelmain piazzaupgraded to a suitenice amenitiesstunning hoteltraditional hotelconcierge staffperfect locationfabulous stay
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21 - 25 of 139 reviews
Reviewed 17 October 2017 via mobile

Rooms well appointed lacked outlets and the three in the room were very very difficult to get to... should have a topper when putting beds together so it's not just two single beds slid together... staff very nice and occomodating... restaurant buffet was ok nothing...More

Thank Doslocosguyspvrmx
Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 15 December 2017

Dear Doslocosguyspvrmx, Thank you for sharing your feedback on Tripadvisor. We gladly appreciate your taking the time to share your views with us and for having brought to our attention the deficiency occurred, giving us consequently the opportunity of intervening, in order to improve the...More

Reviewed 13 October 2017

This charming hotel, ideally located in Florence, is a gem. The Staff did everything to insure our comfort and enjoyment of the city (we are a group of 13). ELENA in reservations went beyond securing our rooms; she made sure the staff clearly understood our...More

Thank MSRTravellers
Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 8 November 2017

Dear Guests, We are very happy to share your comments regarding your stay at the Helvetia & Bristol. Our aim to give to every single guest a bespoke service is always our number one priority. We sincerely appreciate the fact that you enjoyed the service...More

Reviewed 7 October 2017 via mobile

This hotel is located in a great part of the city with everything in walking distance. Across from Cartier and close to the Doumo and Ponte Vecchio Bridge. Incredible breakfast is included with the nicely pointed rooms with generous amenities. Full bar and great lounge...More

Thank TVL4Ever3
Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 8 November 2017

Dear Guest, Thank you for your positive review. We are very glad to ear that you enjoyed our excellent location, right in the middle of historical city centre and the shopping district of Via Tornabuoni. Our staff is trained to ensure every single guest receive...More

Reviewed 6 October 2017

I have I realised been coming to Florence for over 35 years, first as a student like so many ! Used to walk past this Hotel and dream if one day staying there - well I did it and it was as Civilized as I...More

Thank Anne W
Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 18 November 2017

Dear Ms. Anne W, Thank you very much for your review and for your words of appreciation. I have already shared your comments with the rest of the team for which they tank you as well. We will be very happy to welcome you back...More

Reviewed 27 September 2017 via mobile

My family decided to go to Florence and hotel Bristol was recommended by both friends and family. What I liked about the hotel is that every room looked different and it’s very classic. The staff are very pleasant. The location of the hotel is excellent...More

Thank MAR-Q8
Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 9 January 2018

Dear Guest, It was a real pleasure reading through your positive feedback outlining the uniqueness of our rooms, the location and of course the professionalism of our staff. You will always be welcomed by the same warmth whenever you will decide to stay in Florence...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Airport Transportation
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 265 - US$ 742 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#63 Luxury Hotel in Florence
#82 Business Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 265 - US$ 742 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#63 Luxury Hotel in Florence
#82 Business Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (81)
Room & Suite (177)
Dining (45)
Amenities (1)
Nearby
Duomo
Florentia, as it was called by Latins, is permeated by
an eternal beauty spread in all corners of the city.
The historic center is characterized by the immensity
of the Duomo, able to transport tourists into the
brightest age of Florence: the Renaissance. Who does
not know the Brunelleschi Dome, San Giovanni
Baptistery and the Giotto’s Campanile? Everything is
enclosed here and it would be easy to imagine the city
...More
Questions & Answers
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Max485
1 November 2017|
Answer
Response from DJKYP | Reviewed this property |
Not sure this is a question but rather part is another conversation posted
0
Votes
nixongupta
I am sorry i do not agree with the management, i would like to clarify that yes regarding my review of Hell Helvetia & Bristol, i did check in the room with 1 adult that is me and 2 children. IS the hotel trying to say that because i checked in with 1 adult and 2 children whose ages were 8 and 10 they allotted me the worst room in the hotel ? Also after complaining repeatedly the hotel the next day very reluctantly that too after my instance spoke to the hotel manager who eventually agreed to change my room where the Ac was finally working, i never asked the hotel for an upgraded room which they so claim they allotted to me the next day. Nevertheless it was one of my worst experiences at in Italy from all the hotels i have stayed so far. I will definitely not like to visit this hotel again. I had made this booking with orbitz and after my return back home from Italy i asked orbitz for a refund for the 1st night for the inconvenience caused to me they said they would check with the hotel and the response received by Orbitz from the hotel was sorry they cant do anything as they supposedly allotted me a better room the next day which i never ince asked for the only thing asked by me was a working Air conditioner and also the hotel responded by saying because i was 3 guests it was not possible. If they had issues with the 3rd guest ( 1 adult and 2 Children) sharing the room they should have made this issue at the time of check in, they should have told me at the time of check in about any charges etc if any about the 3rd guest, they did not raise this issue as there were 2 children who were sharing the room with me. Its no justification for not paying compensation or refunding the amount for the 1st night for the terrible stay at the hotel.
10 June 2017|
Answer
Response from lindajp |
If you don't buy the bed and breakfast package, how much is the hotel's breakfast?
0
Votes
Stefano S
25 January 2017|
AnswerShow all 3 answers
Response from Luana M | Property representative |
Dear Madam, Dear Sir, we do have two lifts to reach the rooms in our hotel floors. Thank you. Best regards, LM
0
Votes
Google Translation
Room Tips
"Room 363 has a private terrace"
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"try an upgrade as the single rooms are a bit on the small size"
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"try and get one at the back, away from the street"
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"Junior suites are large, and some even have two bathrooms. Ask for a room that does not face the Palazzo if..."
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