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Mercure Torino Crystal Palace

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490 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Curitiba, PR
1 review
Reviewed 4 weeks ago

The best thing is near to the Train Station and the storic places in center of the city. The breakfast is very nice, wifi is very good. Check in and check out is quickly, it´s a nice place to stay for turism or business.

Review collected in partnership with Accorhotels.com

Helpful?
Thank MarceloRibas1961
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for your lovely review. We hope to see you in our hotel in the future. More 

Kent, Uk
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2016

convenient for station but little else; essentially a business hotel with no restaurant and only a breakfast room and a bar area. Bar area not very welcoming - more like a slightly upmarket cafe. Two uncomfortable straight back chairs in room - unsuitable for sitting in for any length of time, especially for older people (we are 69). Kettle on... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank cabajan
Stefania U, Responsabile reception at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Firstly, I would like to begin by sincerely apologising for the standard of service you received on this occasion. This is certainly not a true reflection of the high quality upon which we pride ourselves on at Mercure Torino Crystal Palace hotel. I appreciate the feedback and rest assured that we take all comments very seriously. I hope... More 

Level Contributor
8 reviews
7 hotel reviews
Reviewed 9 October 2016 via mobile

We stayed for two nights Friday and Saturday. The hotel from the outside makes you want to drive right pass it .It's very rough dirty lots of drunks hanging around when we arrived on Friday there was a.drug.raid with lots of police.around the area road was closed to private parking of the hotel waited half an hour before I parked... More 

Helpful?
Thank Donnetini R
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Mr. Donnetini, thanks for the time spent for your review. We are sorry about the bad experience at your arrival to the hotel, unfortunately it did not depend on us. But we are glad that you appreciated our hotel and the staff, our aim is to always ensure our guests feel as welcome and as comfortable as possible. More 

Stockton-on-Tees, United Kingdom
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 October 2016

Very nice facility, comfy beds and spacious rooms with tiny balconies. Breakfast is amazing and the service is very good either. The location is the only thing that keeps me from giving this place the 5th star, it is very central and it is located right next to the train station which is a very convenient thing if you need... More 

Helpful?
1 Thank AlexRinaldi_91
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thank you for the time spent for your review, I am glad to read that you enjoyed your stay in our hotel. We hope to see you soon again. More 

Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 September 2016

Very professional service, kind and smart servers. Would certainly recommend this place for business meetings and other family occasions. Truly an unforgettable experience and will be visiting it sooner or later.

Helpful?
Thank mandyconlon65
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff very professional. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future More 

Gdansk, Poland
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 August 2016

We stayed two nights at this hotel. First we were a little frightened, as a neighborhood is not very nice (close to the train station, lots of drunkards and shabby people around), but got used to it. Room was large, clean and stuff was very friendly. We had a balcony. The breakfast was very nice, especially great coffee and pancakes.

Helpful?
Thank mmsq
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, thanks for your lovely review. We hope to welcome you here again in the future. More 

Lenzburg, Switzerland
1 review
Reviewed 19 August 2016

Who needs 150 or more Italian TV channels while there is no international channels. The coffee cups in the room were not washed from the visitors before. The Wi-Fi in this hotel is so slow that we got problems even to open Facebook to get in contact with our friends.

Review collected in partnership with Ibis Hotels

Helpful?
Thank 971alarim
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Torino Crystal Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. With... More 

Madrid, Madrid, Spain
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 July 2016

The hotel is walking distance to all the centric sightseeing places. The neighborhood provides a great choice of restaurants although it may look quite underground area but we felt no risk at all. The family room we got was huge and really nicely arranged. Very attentive personnel and good breakfast buffet.

Review collected in partnership with Accorhotels.com

Helpful?
Thank AntonioG238
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, I am delighted to read that you found our staff to be friendly and helpful. Whilst I am also pleased about the positive comments you have made about the room facilities. Your comments will help us to improve our service. Once again thank you very much for taking the time to write a review and we hope to... More 

Sofia, Bulgaria
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2016

Staff was very helpful and friendly. Breakfast room is on the last floor, light and cozy, coffee is great. The hotel is in convenient location, easy to reach it from airport and easy to get to the central part, good value for the money.

Helpful?
Thank Veselina K
Stefania U, Front Office Manager at Mercure Torino Crystal Palace, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar. ... more   less 

Additional Information about Mercure Torino Crystal Palace

Address: Via Nizza 11, 10125 Turin, Italy
Region: Italy > Piedmont > Province of Turin > Turin
Price Range: ₹ 5,880 - ₹ 10,090 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Torino Crystal Palace 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Torino Crystal Palace Hotel Turin
Mercure Hotel Turin
Torino Crystal Palace Mercure
Hotel Style:
#20 Family Hotel in Turin
#21 Luxury Hotel in Turin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Torino Crystal Palace staff and other travellers.
3 questions
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Sioux Falls, South Dakota
over a year ago

See all questions (3)

Questions? Get answers from Mercure Torino Crystal Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The air con in room 211 sounds like a Harley Davidson”
 of 5 bubbles Ratty1986, 13 Sep 2015 | Read review
“I chose business class, on 4th floor with private car park and all was good. But do check about the wifi and if it reaches your room.”
  • View from balcony
  • Bathroom
  • Lobby with hanging space cupboard and safe
  • Room
 of 5 bubbles 977stevelk, 12 Jul 2015 | Read review
“No tip, but try to ask for a larger room”
 of 5 bubbles 545medva, 9 Jun 2015 | Read review
“I didn't have any problem with noise but I was on the back end of the hotel on the 3rd floor.”
 of 5 bubbles G3300QGbenm, 17 Mar 2015 | Read review
“Ask for a room away from the train station (loud, early in the morning)”
 of 5 bubbles 529DeborahB, 16 Oct 2014 | Read review
5 of 5
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