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BEST WESTERN Crystal Palace Hotel

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518 Reviews from our TripAdvisor Community

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Showing 139: English reviews
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Tampere, Finland
Reviewed 4 days ago NEW

We stay room 502 "penthouse". Room looks okey, maybe design was a little bit colourful. Space enough for 2 people. Bathroom with jacuzzi, but shower was difficult, because U must stand on the jacuzzi. Breakfast room located also on the 5th floor and breakfast was very delicious and service was excellent. That was the good things....every time when U coming...

Thank Pemakin
London, United Kingdom
Reviewed 16 July 2016

We had a great couple of nights here at the Mercure Torino Crystal Palace. Our stay started well with an upgrade to an Executive Suite. I'm sure my Accor Platinum status helped here! Our room was large, clean and well laid out with huge floor to ceiling windows, unfortunately there was not much of a view. Despite being close to...

Thank Spymon
About Hotel's Favourite Review
Stefania U, Front Office Manager at BEST WESTERN Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the...

Naples, Italy
Reviewed 2 weeks ago via mobile

It's a refurbished Best Western, with large and clean rooms. Hotel appearance is simple, but the staff works to make you confortable. Breakfast is various and a bit more than medium, service is clever. Good bathroom set. The neighbourhood doesn't invite you for a walk, unless you are looking for a not ordinary entertainment ;) - but you sleep well....

Thank Fabio A
Stefania U, Responsabile reception at BEST WESTERN Crystal Palace Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Best Western Crystal Palace. I would like to thank you for the feedback on the breakfast and the service. We hope to have you here again for your next stay in Turin.

Reviewed 7 February 2017 via mobile

Stayed here in October while travelling through Italy. Very close to train station so is a very short luggage drag. Arrived late afternoon on a Sunday so most restaurants are closed so plan ahead. Quiet clean rooms located in the heart of Torino. Good buffet style breakfast with lovely selection of fruit and yogurt.

Thank notanoldbiddy
Queensland, Aust.
Reviewed 1 January 2017

We booked into this hotel for New Year's Eve and are so glad we did. The first big plus was navigating Turino without and problems and stabling our car safely and securely in a courtyard behind the hotel. We were early but this posed no problems in accessing our room and allowed us a full afternoon to make the most...

Thank NQTrish
Reviewed 28 December 2016

I stayed at the Mercure hotel for 2 nights on a business trip to Torino. The hotel is literally across the street from the train station. The surrounding area looks tattered but I didn't ever feel unsafe outside the hotel. My room was very basic and small. The bed and bathroom are also very small in the standard rooms. The...

Thank Jason N
Stockholm, Sweden
Reviewed 25 December 2016

This hotel is located right next to the Porta Nuova train station where local and slower long-distance trains stop as well as the airport shuttle bus. The main shopping areas such as Via Roma is also just a stone's throw away - the location is in other words great. The street just outside is not the charmiest, in line with...

Review collected in partnership with Accorhotels.com
Thank Magnus G
Curitiba, PR
Reviewed 2 November 2016

The best thing is near to the Train Station and the storic places in center of the city. The breakfast is very nice, wifi is very good. Check in and check out is quickly, it´s a nice place to stay for turism or business.

Review collected in partnership with Accorhotels.com
Thank MarceloRibas1961
Stefania U, Front Office Manager at BEST WESTERN Crystal Palace Hotel, responded to this review

Dear Guest, thank you for your lovely review. We hope to see you in our hotel in the future.

Kent, Uk
Reviewed 17 October 2016

convenient for station but little else; essentially a business hotel with no restaurant and only a breakfast room and a bar area. Bar area not very welcoming - more like a slightly upmarket cafe. Two uncomfortable straight back chairs in room - unsuitable for sitting in for any length of time, especially for older people (we are 69). Kettle on...

Review collected in partnership with Accorhotels.com
Thank cabajan
Stefania U, Responsabile reception at BEST WESTERN Crystal Palace Hotel, responded to this review

Dear Guest, Firstly, I would like to begin by sincerely apologising for the standard of service you received on this occasion. This is certainly not a true reflection of the high quality upon which we pride ourselves on at Mercure Torino Crystal Palace hotel. I appreciate the feedback and rest assured that we take all comments very seriously. I hope...

Reviewed 9 October 2016 via mobile

We stayed for two nights Friday and Saturday. The hotel from the outside makes you want to drive right pass it .It's very rough dirty lots of drunks hanging around when we arrived on Friday there was a.drug.raid with lots of police.around the area road was closed to private parking of the hotel waited half an hour before I parked...

Thank Donnetini R
Stefania U, Front Office Manager at BEST WESTERN Crystal Palace Hotel, responded to this review

Dear Mr. Donnetini, thanks for the time spent for your review. We are sorry about the bad experience at your arrival to the hotel, unfortunately it did not depend on us. But we are glad that you appreciated our hotel and the staff, our aim is to always ensure our guests feel as welcome and as comfortable as possible.

207 photos of this hotel

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Room/Suite (67)
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  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar. ... more   less 

Additional Information about BEST WESTERN Crystal Palace Hotel

Address: Via Nizza 11, 10125 Turin, Italy (Formerly Mercure Torino Crystal Palace)
Region: Italy > Piedmont > Province of Turin > Turin
Price Range: ₹ 5,664 - ₹ 10,832 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Crystal Palace Hotel 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Torino Crystal Palace Hotel Turin
Mercure Hotel Turin
Torino Crystal Palace Mercure
Hotel Style:
#20 Family Hotel in Turin
#22 Luxury Hotel in Turin
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Crystal Palace Hotel staff and other travellers.
4 questions
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London, United Kingdom
Sioux Falls, South Dakota
over a year ago

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Questions? Get answers from BEST WESTERN Crystal Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The air con in room 211 sounds like a Harley Davidson”
 of 5 bubbles Ratty1986, 13 Sep 2015 | Read review
“I chose business class, on 4th floor with private car park and all was good. But do check about the wifi and if it reaches your room.”
  • View from balcony
  • Bathroom
  • Lobby with hanging space cupboard and safe
  • Room
 of 5 bubbles 977stevelk, 12 Jul 2015 | Read review
“No tip, but try to ask for a larger room”
 of 5 bubbles 545medva, 9 Jun 2015 | Read review
“I didn't have any problem with noise but I was on the back end of the hotel on the 3rd floor.”
 of 5 bubbles G3300QGbenm, 17 Mar 2015 | Read review
“Ask for a room away from the train station (loud, early in the morning)”
 of 5 bubbles 529DeborahB, 16 Oct 2014 | Read review
5 of 5