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The Westin Palace, Milan

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#63 of 430 Hotels in Milan
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The Westin Palace, Milan
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619 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Austin, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

I can't say enough about this hotel and the people that work there. We stayed there two separate times during our stay in Italy and it was perfect! If you are traveling from the states and like the amenities that nicer hotels in the states offer then this is the place for you. Not all hotels in Italy offer the... More 

Helpful?
Thank Matt R
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Matt R, Thank you very much for your nice review we are happy to meet and greet all of our guests. We hope to have you back soon, be well Guest Experience Team The Westin Palace Milan More 

Canton of Basel, Switzerland
Level Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago NEW

I stayed here for business for one night - I found it to be a very consistent and efficient Westin/Starwood experience with a great bed/sleep. I also received a nice room upgrade. As a "Palace" it isn't the modern style that I prefer, but it is still nice and very comfortable. I would not describe it as memorable, but I... More 

Helpful?
Thank trailrunr
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Trailrunr, Thank you for choosing the Westin Palace for your stay in Milano we are happy that during it everything were pleasant and hope you will visit us again. Guest Experience Team The Westin Palace Milan More 

London, United Kingdom
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 1 week ago via mobile

This hotel is shambolic. Room wasn't ready at 2.30 for check. Came back 3 hours later and it took 20 minutes to check in as they couldn't find my reservation. The mini fridge was broken with the electronics hanging out the top and someone's used salad inside. The shower doesn't get hot and takes 5 minutes to get luke warm.... More 

Helpful?
2 Thank antspants04
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Antspants04, Thank you for posting your review. Feedback from our guests allows us to constantly improve our service. We are truly dismayed to read how much you disliked your stay with us we also know that our colleges are in contact with you to take care of the issue. May I take this opportunity to assure you that our... More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

though not in the middle of everything, it has a lovely location overlooking some greenery and piazza. walking distance to corso buenos aires and a little further walk to duomo. room I stayed at was spacious and comfortable.

Helpful?
Thank bornin1971
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear bornin1971, Thank you for choosing the Westin Palace for your stay in Milano we are happy that during it everything were pleasant and hope you will visit us again, be well. Guest Experience Team The Westin Palace Milan More 

Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

We stayed here for 5 nights in Nov 2016 in triple room. The heater in the bathroom was faulty (leaking pipe) and the bed was sunken in. The front desk was apologetic and upgraded us to a junior suite for the 4th and 5th nights. We asked hot water (front desk said no kettle in room due to local legislation)... More 

Helpful?
1 Thank acwt
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Acwt, Thank you for staying with us, we genuinely value our guest comments. We are sorry for the issue you got during your stay with the heater but also happy that our front office team could handle the problem. We apologize that not all of our services were according to your expectation we hope to have you back at... More 

los angeles
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 weeks ago via mobile

Check in was seamless and being a Starwood preferred guest gold member I was upgraded to the Diplomatic Suite on the 11th floor. The suite is massive and has incredible sweeping views to the South and to the west. The restaurant and bar downstairs was comfortable and delicious. Isabel at the front desk went out of her way to solve... More 

Helpful?
Thank montanablur
London, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

I was in a Classic room, which was generously-sized by any standards, with a foyer, large bedroom, and a spacious bathroom with separate tub and shower. Everything was clean and comfortable. Breakfast buffet was very good, and the staff was helpful and friendly. Location is reasonably close to most tourist sites, but there is also a metro station right near... More 

Helpful?
Thank JKMorgan
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

The hotel is meant to be 5 stars. Unfortunately it doesn't compare with Principe across the street. Dated, in need of refurbishment, terrible food and bad service. Not one to be back to any time soon.

Helpful?
1 Thank Cel T
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Cel T, We’re sorry to know you found your stay at our hotel so disappointing and that you did not reach out to a senior member of staff during your four night stay so that we could step in and do whatever in our power to enable a more satisfactory experience. We appreciate your taking the time to share... More 

Cohasset, Massachusetts
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

The staff members of the hotel were always friendly, knowledgable and willing to help. From the moment I arrived and needed change to pay the taxi driver to the moment I left and needed a taxi they were there to help. Upon checking in I was upgraded to a junior suite that was adorned in marble, crystal and lots of... More 

Helpful?
Thank gtowle
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago

The only thing palatial about the Westin Palace Hotel in Milan is the lobby which is not very palatial really. The use of terms like palace, deluxe, grand deluxe are useless here and misleading. Mind you we only stayed in the Deluxe Imperial Suite but did not feel very princely. The carpet had stains, the upholstery had stains and the... More 

Helpful?
1 Thank Arthur R
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Arthur R, Thank you for your review, though we cannot help feeling that since, you stayed at our hotel about one year ago, it is outdated. We work every single day to enhance our service and upgrade our property, so many things are not as they were back in December 2015. We hope you will make a return visit... More 

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Staying in Stazione Centrale

Neighbourhood Profile
Stazione Centrale
Central Station represents a bridge towards the future. Impressive skyscrapers and new age buildings stretch the skyline with the majestic Unicredit Tower cutting through. Surrounding it are large towers that define Piazza Gae Aulenti, where the fountain and the Monumento Trombe leave one breathless. A famous building of the district is the Vertical Forest, where the innovative materials and trees planted on the terraces are a unique mix of nature and man-made construction. In the district, there is the Monumental Cemetery, known for its antique tombs with sculptures portraying angels of commemorative scenes many will find touching.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover a place where you can be at your best. Upon entering The Westin Palace, Milan, we welcome you with sights, sounds and scents to stir your soul and replenish your spirit. Leave the outside world behind and allow you senses to be elevated. You have found your place to relax, revive and experience renewal. ... more   less 

Additional Information about The Westin Palace, Milan

Address: Piazza della Repubblica 20, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Price Range: ₹ 10,397 - ₹ 31,918 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace, Milan 5*
Number of rooms: 227
Reservation Options:
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Also Known As:
The Westin Palace, Milan Hotel Milan
Westin Palace Milan
Westin Milan
Milan Westin
Hotel Style:
#14 Green Hotel in Milan
#47 Romantic Hotel in Milan
#52 Luxury Hotel in Milan
#75 Business Hotel in Milan
#91 Family Hotel in Milan
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace, Milan staff and other travellers.
7 questions
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Questions? Get answers from The Westin Palace, Milan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a room on a high floor!”
 of 5 bubbles mattr553, 28 Nov 2016 | Read review
“Starwood Preferred Guest room - 7th Floor.”
 of 5 bubbles Topia91, 12 Nov 2016 | Read review
“Request for a room further from the elevators.”
 of 5 bubbles Merta1900, 5 Nov 2016 | Read review
“go somewhere else”
 of 5 bubbles guitarman666, 4 Nov 2016 | Read review
“Rooms are all good, very comfortable and spotless. Mini Bar for Lottery Winners only”
 of 5 bubbles J3185ZDbryans, 1 Nov 2016 | Read review
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