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Checked in to a room on the 7th floor, ok. You could not set the temperature, it was steaming hot and like a sauna. We set temp to 18 and we measured 27. This is an old and rundown hotel, the only positive is that...More
Thank stig l
Response from ExcelsiorRapallo, General Manager at Excelsior Palace HotelResponded 12 January 2018
We are really sorry about the content of your review.
On 28/12/17 you complained about the heat in the room. We then lowered the temperature and had the Maintenance and Housekeeper checked the room. Upon check-out you did not mention anything more about...More
Staying at the Excelsior Palace hotel is traveling in luxury with art and excellence. In a privileged location with a splendid view of the sea of Liguria, one can live with an elegant atmosphere, among works of art, fine and aristocratic decoration and a service...More
We enjoyed a 2 night stay recently. The hotel is beautiful with breathtaking sea views. Staff were excellent and the breakfast was varied and plentiful. Our room had a
balcony with great views - we would certainly look forward to returning to this hotel
Beautiful, well maintained, hotel with breathtaking views. Prime location at a top of a hill on the bay of Rapallo. The hotel's beach is on a rocky platform. An easy walk to both bus and ferry and within a convenient 15 minutes’ walk to city...More
Response from ExcelsiorRapallo, Direttore generale at Excelsior Palace HotelResponded 5 December 2017
thank you for sharing your thoughts about the Excelsior and about your stay here.
We are pleased to know that you loved the position of our Hotel and appreciated the connections with the other near places like Santa Margherita, Portofino, Cinque Terre and...More
This was our first foray into Rapallo and while I had some of the normal anticipation that the hotel would not be as advertised. I was wrong on all counts. It is centrally located and just down the road (literally) from Portofino. The staff is...More
Response from ExcelsiorRapallo, Direttore generale at Excelsior Palace HotelResponded 29 November 2017
Thank you for your positive and kind review of our Hotel.
We are really pleased to hear that you enjoyed your stay here and thank you for the remark about your room.
It’s heartwarming to hear that you’d return here in a heartbeat,...More
Response from ExcelsiorRapallo | Property representative |
Greetings from Rapallo,
If you are planning not to rent a car, quite a wide choice of public transportation is available (trains, buses, ferry boats according to season), depending on the places you wish to visit... More
Greetings from Rapallo,
If you are planning not to rent a car, quite a wide choice of public transportation is available (trains, buses, ferry boats according to season), depending on the places you wish to visit. Otherwise our Concierge is at your disposal to arrange any kind of transfer/excursion you may require.
Concerning the boat rental, please be so kind as to contact us using the email address for our Reservations you can find in the contact section of our website (unfortunately here it is not possible to write email addresses or websites) and we will be more than delighted to assist you.
With best wishes,
Excelsior Palace Hotel, Rapallo