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Mercure Roma West

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Mercure Roma West
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1,031 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Tampa, Florida
Reviewed 4 weeks ago

Great location away from busy Rome but a very short drive. Great local shopping and restaurants. Clean. Very safe. Nespresso. TV. A/C. Private parking. Pool. Restaurant. Great staff. Variety of room sizes.

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Helpful?
Thank quinonesivette
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for to have appreciated our Hotel and our staff, your satisfaction is for us a pleasant gratification for the work that all the staff everyday do. Thanks for your comments and I hope to have you again our guest.

New Delhi, India
Reviewed 15 January 2017 via mobile

I visited this property on 17/06/2016. Property is nice. Rooms are good. Services are also nice. Location is little far from main city. Food also needs to be improved. Overall it's a average property.

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Helpful?
Thank rinkuhgarg
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for your nice comments and for to have appreciated our Hotel and service, thank you also for your suggestions, where I assure you all my effort to improve.

Milan, Italy
Reviewed 5 January 2017 via mobile

I spent one night in this hotel. I select this facility being close to the site I had to go. The room was comfortable and large, following Mercure standard. The breakfast room is very comfortable and the food served were good with large selection. The hotel is quite big, mainly hosting big tourist groups. A shuttle service to Fiumicino aircraft...

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Helpful?
Thank Mat71
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for to have appreciated our Hotel and our staff, this is for us a wonderful satisfaction. I hope to have you again our guest. Thanks

Reviewed 4 January 2017 via mobile

We spent 3 wonderful days in Rome during the advent period. Not only the city, but the hotel gave us unforgettable memories thanks to the nice staff, great service, stylish and spacious interior. The icing on the cake was the on-demand shuttle bus and the rich breakfast. As far as I am concerned I would honestly recommend this accommodation to...

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Helpful?
Thank kispalya
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you very much for to have appreciated our Hotel, our staff and the service. Your satisfaction is for us the best gratitude for our work. I hope to have you again our guest. Thanks

a.c.t
Reviewed 1 January 2017

great service. visiting family in rome so decided to stay at a nearby hotel. great choice. above all the service from the front desk and rececption was exceptional. Adelaide at front desk was always smiling and a great help. nothing was a problem..professional and polite always. another was a young lady in the café , shoulder lenghth hair who spoke...

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Helpful?
Thank fattyboy1
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for to have appreciated your hotel and our staff, this is for us a grateful compensation for the work that everyday we do. I assure all my effort to continue on this way, because for us the maximum satisfaction of our guests is very important, I hope to have you again our guest in the future.

Rome, Italy
Reviewed 29 December 2016

I' have been in this hotel as lot of good experiences with a famous chain as ACCORHOTEL . Hotel very very far from Rome. Bordered of cheap area and close to the Gipsy Camp. To Go in Rome down town it takes more than one hour to get close the coliseum . IF you are for the first time in...

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Helpful?
Thank maria679
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for your comment, but I want to clarify some points inaccurate. Our hotel is located in a residential area EUR, which is 15 minutes from the metro, the Hotel offers to customers a free bus service to and from the Metro EUR Fermi. The hotel offers free parking to all its customers; "Parking covered and closed."...

Kuala Lumpur, Malaysia
Reviewed 25 December 2016

Why I did not enjoy my 3 days 2 nights stay at Mercure Roma West: 1) The staff who attended to us during the check in was very rude. Our tour leader requested for one of the families to have rooms near to each other and I heard the hotel staff snapped back at him saying "We are full, that's...

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Helpful?
1Thank Liyana N
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for your comment, I'm sorry if we could not meet your needs, I assure you that all our staff works to ensure the best in hospitality and expertise as it is recognized by many of our our clients. I apologize for what happened, however, and certainly will be my commitment to improve the points that alerted...

Colombo, Sri Lanka
Reviewed 18 December 2016 via mobile

The rooms of this hotel is good and clean but through out our stay the electricity went off 2 3 times...Staff was very rude and unfriendly some times...food was not bad though there were no so much varieties. ..

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Helpful?
1Thank vasantha65
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for your comments and I'm sorry for the temporary problem of the electric key of the room. I sure that our staff is very helpful and very nice to everyone our guests. I apologize and I will work to further improve this aspect.

Rome, Italy
Reviewed 10 November 2016

One of best hotel in terms of value for money i have found in Rome. It has everything you may ask for a business hotel: clean and functional rooms, good breakfast, fast and free wifi. Rooms are not fancy and probably not the most modern you may found but size is decent, bathroom is clean (liked the shower, nothing fancy,...

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Helpful?
Thank ZeddicusRome
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for your pleasant comments, about our services and our Hotel. This is for us a good energy to continue at improve our attention on the standards and for to deserve the trust of our guests also in the future.

Reviewed 22 October 2016 via mobile

Stayed for 2 night in this hotel with family on tour, requested connecting door room before arrival but did not arrange by them, full and very unfriendly hotel staff. Room is small, limited bathroom amenities, very much disappointed.

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Helpful?
Thank Santo V
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you for your comments, I'm sorry for not having satisfied your expectation, Please accept my apologies, Your comments are very important for us, I hope to have the opportunity to prove our efforts and improvements, thanks

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Please visit the new spa Heated indoor pool with Jacuzzi corner, gym equipment TECNOGYM, sauna turkish bath, relaxation areas, treatment rooms, changing rooms and docce. No access to children under 6 years. ... more   less 

Additional Information about Mercure Roma West

Address: Viale Degli Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
Region: Italy > Lazio > Rome
Price Range: ₹ 4,493 - ₹ 7,560 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Roma West 4*
Number of rooms: 230
Reservation Options:
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Also Known As:
Mercure Eur Roma West Hotel Rome
Sheraton Roma West Hotel
Four Points Rome
Rome Four Points
Hotel Style:
#34 Spa Hotel in Rome
#50 Best Value Hotel in Rome
#203 Luxury Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Roma West staff and other travellers.
6 questions
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Questions? Get answers from Mercure Roma West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had two rooms. Two single beds(twins) and one suite. Very comfortable and well equipped. Not luxurious, but comfortable.”
 of 5 bubbles quinonesivette, 18 Jan 2017 | Read review
“facing the courtyard is very quiet”
 of 5 bubbles fattyboy1, 1 Jan 2017 | Read review
“Ask for your preference once on site.”
 of 5 bubbles lubeliaa2016, 21 Sep 2016 | Read review
“Family rooms are quite spacious...”
 of 5 bubbles SachinAsri, 11 Jul 2016 | Read review
“No worries.”
 of 5 bubbles Tassos_Greece, 25 May 2016 | Read review
5 of 5