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Best Western Hotel Plaza Napoli

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Piazza Principe Umberto 23, 80142, Naples Italy
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (257)
Dining (61)

About

#54 of 241 hotels in Naples
Location
Cleanliness
Service
Value
Best Western Hotel Plaza is a comfortable hotel situated in the immediate neighbourhood of the city centre and the modern business centre in a recently restructured 19th century building. After careful works of modernisation and restoration of the building and facilities and with a complete restyling of the furnishings in the rooms and the public area, Best Western Hotel Plaza is ready to welcome its guest in a refined and comfortable setting. Located at 200 metres from the central railway station, at the back of Piazza Garibaldi from where it is possible to arrive in any area of the city thanks to efficiency of the Metropolitana and Circumvesiana, the hotel, because of its favourable position, is certainly the ideal place for families visiting Naples and for men on business trips. The port of Naples and the international airport of Capodichino can be reached in a few minutes with the special shuttles departing from Piazza Garibaldi. Best Western Hotel Plaza give its guest environments that unite the warmth and welcome of large hotels with a modern and serviceable furnishing. 56 rooms and 1 new jr.suite with terrace, all soundproofed and equipped for maximum comfort: air-conditioning, direct line telephone, satellite television, Internet access, safe and hair dryers. Each floor of hotel has a room carefully furnished for handicapped guests. WI-FI FREE.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Meeting rooms
Rooftop terrace
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Safe
VIP room facilities
Private bathrooms
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, French, Spanish, Italian
1357Reviews13Q+A53Room tips
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BanjoBaba wrote a review Oct 2022
Toluca Lake, California USA20 contributions6 helpful votes
The Best Western Plaza in Naples is in a convenient location; has clean, comfortable rooms; serves a good, reasonably priced breakfast in a pretty, roof top breakfast room; and has friendly, helpful staff. You need to specify that you want a street facing room, or you might end up in a dark, air shaft room with an abysmal view. This is a Best Western. Do not expect luxury. It is clean, serviceable, and friendly. We have stayed there twice, twelve years apart, and will return upon our next trip to Naples.
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Review collected in partnership with Best Western
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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cari r wrote a review Oct 2022
yeovil6 contributions1 helpful vote
+1
Naples is a lovely city full of character. We stayed at the Best Western which was close to amenities and the train station. Rooms were comfortable and clean, staff were very friendly, warm and helpful. We had cannelloni and dessert at Mimi’s on the first night we arrived which was delicious! Thoroughly enjoyed our stay, felt safe and everyone we met were happy to help despite us knowing very little Italian.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianluca Balzano, Vendite at Best Western Hotel Plaza Napoli
Responded 4 Oct 2022
Dear Customer, Dear customer Thank you for taking the time to review your experience at the Plaza. We are pleased to have met your needs and we are grateful for the opportunity to greet you cordially Gianluca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DJ F wrote a review Sep 2022
3 contributions
I desired to use points for 2 of the three nights of my stay. I had troubles doing this online. I was verbally assured by the person answering the phone that they would be able to fix the reservation on my arrival. They reneged on the promise. The motel while clean is in a less than desireable area and I would not have stayed here if it weren't for the intent to save some money by using points, The front desk staff were curt and unfriendly on several other occasions as well.
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Review collected in partnership with Best Western
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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zapb1690 wrote a review Jun 2022
Bolivia, North Carolina1 contribution
The hotel was a great value, clean, nice room for my family’s one night stay before flying back to the USA. The area was not very nice but I felt safe and secure in the hotel. Breakfast was not extensive but priced low. Front desk staff were pleasant and helpful.
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Review collected in partnership with Best Western
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mark M wrote a review Jan 2020
Kansas City, Missouri5 contributions8 helpful votes
I use BW all the time. This BW is in a terrible neighborhood, has not parking or place to park to unload your car, has lighting issues, heating cooling issues. It is clean. The staff ripped me off on a taxi situation they ordered for me. ( they collected the $$$$ at the front desk for the hotel)
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Review collected in partnership with Best Western
Date of stay: January 2020
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FatihMehmetCelebi wrote a review Dec 2019
Amsterdam, The Netherlands79 contributions62 helpful votes
Before you read my comment you need to understand that I have stayed in many hotels all over the world from very luxury to very poor ones. The hotel culture in Italy isn't good in my point of view. Usually you get less for you money. I can not say that our stay was unpleasant as we stayed for 5 days. The hotel has the basics, is clean, the personal are friendly, but sometimes stubborn, the breakfast is good especially for a folk that does not have breakfast at all in their culture, but it's every day the same so not variation in the breakfast. The rooms are small, we booked superior room with kingsize bed. Well believe me the room wasn't "superior" and the bed wasn't kingsize at all. You will read that many people, including myself, are negative about the neighborhoud. This is true, you need to realize that you are staying in a poor part of Napoli and a lot of immigrantes are hanging all day long in front of the hotel, smoking weed. As long as you stay on the main streets till the Centrale Station nothing will happen. At least nothing did happen to us. But yes the street view is not qualitative. The immigrants didn't spoke to us, didn't intimidate us, unlike in Paris were it can get ugly...
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Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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creativevixen wrote a review Dec 2019
Madison, Wisconsin31 contributions41 helpful votes
It was tricky to find, as the entrance faces a small side street. Our cab driver who dropped us off told us the hotel is good, but the neighborhood isn’t, and he was correct. The hotel itself was fine, other than the room being very hot with no way to run the fan without adding more heat. The area was far too noisy to leave the window open and still be able to sleep. Overall, it’s a comfortable spot with helpful staff. Just be careful of the neighborhood when you’re out at night.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from GIANLUCA4015, Responsabile relazioni con la clientela at Best Western Hotel Plaza Napoli
Responded 4 Dec 2019
Dear creativevixen, Thank you for completing the survey regarding your recent stay at our facility. The esteem he has for us is an important response to our daily commitment. In fact, with her judgments on the services she liked and those that, on the contrary, should be improved will help us to offer a better experience both to her and to the rest of our customers in the future. We thank you again for taking the time to complete our satisfaction questionnaire and, hoping to have you again among our guests,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AnnaD wrote a review Dec 2019
19 contributions7 helpful votes
Hotel is hard to find. Most people don't know it as a Best Western. Most refer to it as the Hotel Plaza. It has a green awning over the door. Across from a busy nearby square. Hotel itself was clean and front desk speaks English and were helpful. Buffet Breakfast wasn't bad for $5 Euros. Nice view on the rooftop. Beds and pillows were very hard. Area somewhat dicey and noisy, but the room was quiet the bathroom had a small shower, but adequate.
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Date of stay: November 2019
Rooms
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Room Tip: Upper floors. Better views and quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Arianne D wrote a review Nov 2019
1 contribution2 helpful votes
We stayed in Best Western Napoli for about 3 weeks. We didn´t have breakfast included, which we checked on the first day by asking this to the reception. One day we asked if it was possible to have breakfast there 1x since we wanted to leave early to visit Capri. This was possible, we just had to give our room number to the breakfast staff the next morning, which we did. In the end of our stay, we had breakfast there about 4 times, for the same reason. When checking out, we had to be very quick since the taxi was already waiting on us. When we were in the taxi on our way to the airport, I saw that they charged us breakfast for ALL days. It was too late already to turn around. Now the hotel is not answering any of our emails. We payed breakfast for almost 3 weeks, which is just not right, and to me they are just a bunch of scammers.. Just be aware when checking out and make sure the bill is right before leaving.
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Date of stay: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John C wrote a review Nov 2019
1 contribution2 helpful votes
The evening/night front desk person, GianFranco, was very helpful. He gave us recommendations of restaurants near the hotel, and helped us with confirmation pickup time of our bus tours. Location of hotel is excellent, it is within walking distance to Napoli Centrale train station where we came into Naples. The local immediate area could be a little intimidating, especially in the evening/night, but it is probably still quite safe as we had not experienced any difficulties in our 2 nights there. The room was comfortable, adequate towels, and breakfast was good and food well replenished. Room had a small fridge.
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Date of stay: November 2019
Location
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Room Tip: Recommend choosing a room with a balcony facing the front, piazza view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$88 - $136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plaza, best western naples, naples best western
LOCATION
ItalyCampaniaProvince of NaplesNaples
NUMBER OF ROOMS
57
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BEST WESTERN HOTEL PLAZA NAPOLI (Naples) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Best Western Hotel Plaza Napoli
Which popular attractions are close to Best Western Hotel Plaza Napoli?
Nearby attractions include ilCartastorie - Museo dell'Archivio Storico Banco di Napoli (0.5 km), Discover South (0.3 km), and Porta Capuana (0.2 km).
What are some of the property amenities at Best Western Hotel Plaza Napoli?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Best Western Hotel Plaza Napoli?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Hotel Plaza Napoli?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Best Western Hotel Plaza Napoli?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Best Western Hotel Plaza Napoli?
Conveniently located restaurants include I Buongustai, Il Piastrato, and Da Donato dal 1956 Antica Trattoria e Pizzeria.
Does Best Western Hotel Plaza Napoli offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Hotel Plaza Napoli?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Best Western Hotel Plaza Napoli?
Many travellers enjoy visiting Museo Cappella Sansevero (1.2 km), Galleria Borbonica (2.8 km), and Catacombe di San Gaudioso (1.7 km).
Does Best Western Hotel Plaza Napoli have any great views?
Yes, guests often enjoy the city view available here.
Is Best Western Hotel Plaza Napoli accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.