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Grand Hotel Europa

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Traveller (592)
Room & Suite (264)
Dining (39)

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About

#60 of 217 hotels in Naples
Location
Cleanliness
Service
Value
Grand Hotel Europa is an elegant nineteenth century building, just a few hundred metres from Garibaldi central station and Naples historical city center and it is the ideal location to visit Naples and its most important attractions easily and even in a few days. The hotel has 89 rooms, a restaurant, a bar and one meeting room. All rooms are spacious and equipped with all amenities such as air conditioning and heating, television, hairdryer, telephone, safe, Wi-Fi and non-smoking rooms. Buffet breakfast available at the price of € 9,00 per adult and € 6,00 per child. Check in from 14.00 pm Check out within 11.00 am. Starting from July 1st 2023, Naples municipality will increase the city tax to € 3,50 per person/per night. City tax is not included in the total amount of the reservation and it has to be paid at the hotel at the arrival.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Non-smoking hotel
24-hour check-in
24-hour front desk
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, German, Italian
1,700Review49Q+A93Room tips
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cozumelondon wrote a review Feb 2024
london1 contribution
The hotel is clean, in a very convenient location to travel around the city and connect to other cities around. Ida and Gino are the 🌟🌟🌟🌟🌟 stars of the property offering a warm and genuine service at breakfast! The central station garibaldi is just minutes away.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 8 Mar 2024
Dear Guest, thank you for your great review. At Grand Hotel Europa, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Ida and Gino to give them the recognition that they deserve. They were delighted to hear your feedback. Please come back to visit us again when you are in Naples! Kind regards, Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sanj743 wrote a review Feb 2024
London, United Kingdom32 contributions15 helpful votes
Lovely clean comfortable hotel. We had a quiet inner facing room with good heat control and a well appointed bathroom.Thanks to reading a previous review we took a kettle - thank you.The breakfast was extensive and quality ingredients.My husband was delighted to find bacon and scrambled egg. There is a nice bar area. We ate in the restaurant but it was very uninspiring - though they did have a big school party in which may have been reflected in the menu.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The location is perfect for travelling out to Sorrento and Pompeii. Underground to everwhere and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 18 Feb 2024
Dear Guest, thank you a lot for your appreciation. We are really glad you find our hotel and services up to your expectations; as for the Restaurant we care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Best regards from Naples, Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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stephen h wrote a review Oct 2023
Bingley, United Kingdom3 contributions1 helpful vote
Stayed here for 3 nights with my wife and daughter, room was ok nice and clean and cleaned every day. No kettle though! Very nice selection for breakfast from continental fare to cooked items , fruit cheeses meats etc.as much or little as you wanted. We like that it was a very traditional hotel and very close to the train station and bus stop for transfer to and from the airport. would definately stay there again as a base .
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 30 Oct 2023
Dear Guest, with so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like our traditional style made a great first impression. We agree that our breakfast offers a very nice selection of foods and that our location is the best to visit Naples. We look forward to seeing you again soon. Kind regards, Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rosiedidit wrote a review Oct 2023
Lancaster, United Kingdom76 contributions81 helpful votes
Welcoming and very helpful staff and hotel very clean. The bar in the hotel is reasonably priced again with helpful staff. Very near the main station which means handy for transport links but sadly the area is quite noisy and run down - hence only giving it 4 out of 5.
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Date of stay: October 2023Trip type: Travelled with friends
Room Tip: Traffic in Naples is very busy. I would not recommend driving and parking near the hotel would be...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 25 Oct 2023
Dear Guest, thank you for providing feedback on your recent experience at Grand Hotel Europa. We take pride in providing the best of the service for all of our guests, so our team appreciates that you noticed. At the same time we’re disappointed to hear that our location didn’t knock your socks off, as it is the best place to start your journey around the city. Best regards, Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nigelc442 wrote a review Oct 2023
Bath, United Kingdom10 contributions3 helpful votes
Just returned from a 3 day break in Naples staying at Grand Europa. Check in very smooth, hotel exceptionally clean, toiletries provided. Shower fantastic. We didn't have breakfast so can't comment on food. If youre from UK recommend you take a travel kettle & some tea/coffee/hot choc. Location of hotel is very central a street away from Napoli train station & the alibus airport bus stop (5 euro each way) so very convenient. We got train to Rome for just over 10euros each way, amazing value! The road is very noisy, but that is typical of the buzz of Napoli. Close the double glazed doors and you don't really hear it....im a light sleeper and it didn't bother me at all. Lovely little balcony so you can stand on it and watch the world go by. Yes there are lots of homeless people around the station, but they didn't bother us for money etc, loads of police around keeping an eye on things, I'd been warned about pickpockets, but didn't see any evidence & felt very safe walking from station with kids at 11.30 at night. To summarise, if you want a clean, comfy, no frills hotel in great convenient location as a base, this is perfect for you!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 25 Oct 2023
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We’re so happy you enjoyed our location; even if sometimes it may look messy, it is for sure the best place to start visiting Naples and all of its beautiful surroundings. We are also glad you noticed the cleanliness and the comfort of our rooms; your praise means a lot to us! We will wait for you again in our beautiful city. Best regards, Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lina G wrote a review Oct 2023
2 contributions
The location is convenient if you want to be near the train station, however, it is a noisy and smelly area. The hotel shower had hair in it, when we brought it to staff attention, they told us it was our own hair. It could not have been, I do not have long black hair. The room was very large, the safe for our valuables never worked and was never looked at after bringing it to their attention. Be aware that the no frills room also does not have a mini fridge. We paid extra for the breakfast, the coffee was extremely disappointing, always cold in spite of the fact that they made the coffee from a machine before our eyes. They also served hot dogs for breakfast and called it chicken.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 16 Oct 2023
Dear Guest, thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact our customer service especially because we do not agree with your issues (as we anticipated you during your staying) and we would like to discuss your experience in more detail. As for the breakfast, we do not serve hot dogs but plain chicken wurstles; as for our espresso, here in Italy is totally normal to use a coffee machine (the moka style coffee is usually made at home and not in the local restaurants because it implies the usage of fire!). Best regards, Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gibson737 wrote a review Oct 2023
Ottawa, Canada374 contributions110 helpful votes
Hall ways are a maze. The door key is old school that you have to leave at the front desk when you go out. Pretty good breakfast served by a very hard working team. Definitely try the baba, you won't be disappointed. "Great" location across the street from the train station but sadly the area around the train station has a real seedy feel. In fact, it felt very unsafe so I did not venture out after dinner.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 9 Oct 2023
Dear Guest, thank you for providing us with your valuable feedback. We’re disappointed to hear that our Hotel wasn’t exactly to your liking, even if our old-fashioned style is what keeps our building a unique Hotel in Naples. As for our Restaurant, we strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can’t go wrong with the Babà! We hope you give us another chance soon, so we can share an even more positive experience. Un saluto, Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevyboy545 wrote a review Aug 2023
23 contributions13 helpful votes
Loved this hotel. It's a beautiful building, spotlessly clean, lovely staff. Excellent location, very close to train station and metro makes travelling throughout the city and beyond very easy. A short journey from the airport also makes this hotel ideal for a stay in Naples. Breakfast was different to what I'm used to but was very tasty. Pastries and chocolate croissants etc. We loved our time in Naples and hope to return and would happily stay in this smashing hotel again.
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Date of stay: August 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 19 Aug 2023
Dear Guest, thank you for your evaluation. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We agree that the pastries and chocolate croissants are to die for and we are so delighted to hear that you enjoyed it. We look forward to seeing you again soon. Best regards from our wonderful city! Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patrick H wrote a review Jun 2023
3 contributions2 helpful votes
Had a great time at the grand hotel europa, The staff are lovely & can't do enough for you, From the reception staff, Luca, Marcello & Ida to the bar staff & the hard working cleaners, Nothing seemed to be any bother for them, Thanks Guys, The hotel it's self is traditional Italian design which I personally like anyway( Authentic) It is based just around the corner from Napoli Centrale Station which is very Handy for all your trips, We went to Rome during our stay & pompeii which is only just over half an hour by train, Rome is just over an hour by fast train, Sorrento is just over an hour also by Normal train, And not to forget Vesuvius which just about finished me off🤣🤣, All in all we had a great holiday here & would definitely return.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 25 Jun 2023
Dear Patrick, thank you for your great review. At Grand Hotel Europa, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Ida, Luca, Marcello and all the other staff members to give them the recognition that they deserves. They were delighted to hear your feedback. Moreover, we appreciate our location near the central station just as much as you do. We hope you’ll stop by again soon when you’re in our wonderful country. Best regards from our bella Napoli! Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew wrote a review Jun 2023
Framwellgate Moor, United Kingdom28 contributions62 helpful votes
I give the hotel 4 stars based on the price we paid through Jet2. The hotel is clean - the rooms are ok but the bed was hard. No problem with street noise but corridors can be noisy when people come back at night. The area is a little dirty but this is Naples! Never felt unsafe though and the benefit is the hotels location , right next to the station for cheap travel . We used the train / metro every day and went as for as Sorrento for 8 euro each return ! Took at 1 hour 20 mins but we’ll worth it. My most negative comment is for the food - breakfast is basic but ok. On our last night we booked for an evening meal. It was awful. Menu choice was basic and just odd - chicken nuggets and almonds- I thought is was an error but when I asked - yes the ones you make for children! We had lasagna with no pasta - tasted like pizza topping and a side of dry bread with a tomato salad which was not good- all for 50 euros! Top tip - don’t book the food ! But For a great city break in a safe, comfortable hotel I would recommend….. other than the food 😁
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Don’t book the food !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Stefano Risso, Servizi per gli ospiti/front office at Grand Hotel Europa
Responded 29 Jun 2023
Dear Guest, we very much appreciate your comments regarding your stay at the Grand Hotel Europa, and we are really happy you enjoyed our location as much as we do. We are sorry to hear, however, that while the cleanliness and atmosphere were great, we didn’t meet your expectations when it came to food . This does not reflect our usual standard of service as you may read in the quantity of reviews that underline the quality of our Restaurant. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Grand Hotel Europa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹8,265 - ₹13,024 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel naples
LOCATION
ItalyCampaniaProvince of NaplesNaples
NUMBER OF ROOMS
89
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Grand Hotel Europa
Which popular attractions are close to Grand Hotel Europa?
Nearby attractions include Stazione Napoli Centrale (0.2 km), Viva Napoli Caffetteria (0.3 km), and Bufala di Fattorie Garofalo - Stazione Centrale Napoli (0.4 km).
What are some of the property amenities at Grand Hotel Europa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Grand Hotel Europa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hotel Europa?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Grand Hotel Europa?
Conveniently located restaurants include Hostaria Mediterraneo, Ieri, Oggi, Domani Trattoria-Pizzeria, and Pizzeria Scugnizzo Trattoria di Rubino Ciro.
Does Grand Hotel Europa offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Grand Hotel Europa?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to Grand Hotel Europa?
Many travellers enjoy visiting Museo Cappella Sansevero (1.6 km), Galleria Borbonica (3.0 km), and Catacombe di San Gennaro (2.4 km).
Is Grand Hotel Europa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.