We had the good fortune of staying at the Hotel Mercure Napoli Angioino Centro as part of a tour group in early September. It was the perfect way to start our Southern Italy trip! It’s in a great location to explore Napoli. We could walk to stores, the water, restaurants, pastry shops, and the best gelato ever! We felt very safe and fell in love with the city! The room was very nice and clean. We were in a corner room with two small balconies and even had a little peek at the water. The rooftop terrace had a beautiful view of the water and was an amazing place to eat the delicious breakfast every morning. One of the best parts of our stay was the people we met. Everyone we met was friendly and helpful—from the people on the street we asked for directions to the staff at the hotel. We have to give a special shout-out to Maria, a wonderful young woman who worked in hotel reception. She went above and beyond in everything. When I wrote to the hotel before our stay, she responded quickly, with a friendly and helpful email. When I had a little health incident at the welcome reception our first night, she stayed with us and offered assistance until she was sure all was well. When we couldn’t figure out how to get our air conditioning to work, she came to our room and fixed it. It was a pleasure to get to know her; the hotel is lucky to have such a warm, caring, competent person on their staff. All on all, we had a great stay at the hotel and in Napoli. It seems to be an underrated city, but, in our too brief experience, it has a feeling of warmth, fun, history, beauty—and amazing food! We hope to return again. …
Staying in the Mercury hotel gives you comfort and good feeling. Location is amaZing and you have quick approach to all spots of Napoli and metro station. Breakfast is very good experience on the terrace.
Perfect location right at the ferry port. Nice view for breakfast. Stayed as Accor Diamond member but didn't get any real benefits: no room upgrade, no welcome gift, etc. Standard room is very small for 2 adults and 1 luggage, hardly any space to move around. Wifi that week didn't work but it's the whole street not just the hotel. When it comes to room standard and Accor benefits, there are definitely better Mercure hotel elsewhere
I was in this hotel for a business trip. It is directly by Maschio Angioino castle in the center town. The rooms are clean but old (especially the bathroom). Service was very good such as the breakfast buffet. The terrace where I had breakfast with the view on the Maschio Angioino is priceless!!
The hotel was ‘ok’, not my normal standard though. Nice welcome from reception who were helpful. The room was ok, small, but clean and a little bit dated, but was ok for my trip. Disappointing things were that there was no soap or shower gel in the bathroom- fortunately I always carry a small supply of L’octane. The older waitress serving breakfast had a right attitude, more chips on her shoulder that a sack of king Edward’s! Someone of her disposition should have welcomed the opportunity to be employed, embraced the fact that she can connect with decent humans (guests) and been far more cheerful and helpful.
centrally located with the underground nearby perfect to explore the city, very friendly staff, I asked for a quiet room and we got a room on the backside which was excellent. Thank you for the great stay.
Spent a weekend here in December 2021 meeting up with friends from Barcelona who were also staying in the hotel. We arrived into Naples airport mid-morning, and got the Alibus in to the centre of Naples. It took about 30 minutes to our stop at the main passenger terminal at the port, and from there it is a 5 minutes walk to the hotel. Upon arrival our room wasn't ready but the hotel offered to store our luggage until it was, but we opted instead to store our luggage in our friends' room as they had arrived the day previously. Our room was located on the fourth floor, and overlooked the main street outside. We were concerned it would be noisy as a result, but we had no problems during our stay. The room was designed in a contemporary-style (if a little cramped), and had a modern and clean bathroom. There was adequate storage space for clothes, a safe and the room had a TV with a good range of channels. A kettle was provided alongside tea and coffee, though we had to ask at reception for extra milk. Breakfast was served on the floor below in a rather cramped eating area, though it did open out onto a terrace overlooking the port where you could also eat. Our stay was during low season and the hotel was not full, so there was no problem finding somewhere to sit, but in the height of summer it might get pretty crowded. Service was buffet-style, where you went to the food area and asked members of staff to serve you the items you wanted- this worked well though we felt the choice was rather limited for a 4-star hotel. We also couldn't work out if the hotel served lunch or dinner, as it was not obvious. In addition to being close to the port the hotel is about a 20 minute walk to the main shopping area of Naples, and there are also a good range of restaurants and bars nearby. During our stay we visited Pompeii and Mount Vesuvius, and this took about 45 minutes each way from the hotel on a tour bus. Overall it was a pleasant two-night stay, though we feel it would need to invest more in its facilities to justify a 4-star rating.…
The hotel is dated. Outside the hotel is a mess and they don't have car park. We parked our car next to the hotel cost is euro 30 a night. See my room picture and compare to the picture in their website, the picture in their website much nicer. The most I gave this hotel is a 2 star hotel, but they didn't charge 2 star hotel price. The air condition is so noisy, I have to off it
Echoing a previous reviewer, if you're expecting a certain level of quality with Mercure hotels, this is not it. This hotel is a 3-star hotel at best. We had to change rooms twice and each of the 3 rooms was problematic. The first, 314, is located right by the stairs/elevators so we constantly heard people walking by and chatting, morning and night. In addition, we thought the AC wasn't working, though it turns out in Italy, you need to turn the switch to the sun symbol rather than ice symbol, which is the other way around in the US. Not knowing this however, we had an uncomfortable first night and asked to switch rooms for the second night. Our second room, 321, was at the end of a hallway and the wifi signal was weak, so we would get disconnected every few minutes or be unable to connect at all. This was untenable as we needed Internet to do trip planning. We also thought the AC didn't work, as it wasn't yet explained to us. So, we asked to switch rooms again. Initially, we were told there were no more rooms left, but it really wasn't possible for us to stay in a room that didn't have AC or wifi. I respect that the night manager tried his best, though there really was very little he could do as he didn't have any resources at his disposal. Finally we were moved to a room set aside for emergency purposes, which unfortunately was a single-person twin bed when we were two people. It was only equipped for one person and I had to go back down to fetch a second set of towels. Thankfully by now the night manager explained how to use the AC, or else we would have faced a very uncomfortable night of 2 people crammed into a twin bed without AC. The pros are that the rooms are clean though austere, and the location is very close to a metro stop and the port. Unfortunately, however, I would not recommend this hotel, though I will update my review if we come to a resolution.…
Perfectly located hotel in the center of the city, close to all the sights, a small comfortable room with a beautiful view of the fortress with balcony. Nice staff and hotel management! Thanks a lot. we will come again!