Smart Hotel Napoli

Smart Hotel Napoli

Stazione Marittima Molo Angioino, 80133, Naples Italy
Traveller (138)
Room & Suite (59)
Dining (9)
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Breakfast included
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₹24,550
₹24,261
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About

4.5
#29 of 220 hotels in Naples
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Smart Hotel Napoli is located inside the city’s maritime station. An innovation in the traditionalist market, which involves the integration between the concept of Northern European Hotellerie and the innate Neapolitan hospitality.

Eco-sustainable design

Design, advanced technological systems and great attention to eco-sustainability. The comfortable and functional rooms and common areas are located in a building of high cultural and strategic value. The Hotel is characterized by colors and light and each room has been studied in detail to harmonize the spaces.

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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Meeting rooms
24-hour security
Baggage storage
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Vending machine
Concierge
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour front desk
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Soundproof rooms
Air purifier
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Walk-in shower
Bath / shower
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Spanish, German and 1 more

Location

Stazione Marittima Molo Angioino, 80133, Naples Italy
Name/address in local language
195Reviews4Q+A18Room tips
Traveller rating
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Detailed Reviews
Pedro R wrote a review Oct 2022
Lisbon, Portugal123 contributions127 helpful votes
4.0 of 5 bubbles
Room was spatious and comfortable, and unlike other people who reviewed the hotel here I could barely hear the noise of boats arriving and leaving, so I always had a good night of sleep.

Staff quite competent, and they recommended nice places to have dinner. Breakfast is reasonable. It is a bit chaotic and some products, like the bread, are not exactly fresh.

The location, though not perfect, is quite good. There is always movement of people coming from and to the boats, which makes the area safer. Also, the subway is only a short walk away.

The main problem is the price, as it is for many hotels nowadays. For what I paid, I would expect a much better breakfast and staff much nicer.

Overall, it was a good choice!
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Date of stay: October 2022
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 28 Dec 2023
Dear Pedro, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your comments and are thrilled to learn that you found the room spacious and comfortable, ensuring a restful night's sleep. We're glad that our staff's recommendations were helpful during your stay. Providing excellent service and assistance is a priority for us, and it's rewarding to know that our team made a positive impact on your experience. We would like to extend our sincere apologies for any inconvenience you experienced with the breakfast. Our team works diligently every morning to prepare a fresh and varied selection for our guests. Your feedback is invaluable, and we will thoroughly review and address this aspect to further enhance the overall breakfast experience. At our hotel, guest satisfaction is of the utmost importance, and we genuinely appreciate your insights as we continually strive to improve our offerings. We hope for the opportunity to welcome you back in the future, and please feel free to reach out if there's anything specific we can do to make your next stay even more enjoyable. Warm regards, Smart Hotel Napoli
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kevin d wrote a review Jul 2023
1 contribution
5.0 of 5 bubbles
The hotel was located in the main ferry terminal building with the Alibus (airport bus) stopping almost outside the door (flat fare of 5 Euros). The room (number 229) was spacious and clean, including a bedroom and living room, where the living room could be isolated from the bedroom by doors and shutters to form another bedroom is desired. The safe and aircon were included in the price which was a bonus. The bar had a friendly vibe with a lovely guy and girl serving but not many people used it to be honest. The girls on reception were helpful and friendly, though a couple of breakfast staff were a bit miserable and slow to replenish empty serving dishes. The various ferry services to places like Capri and Sorrento departed from the ferry terminal which was literally a five minute walk away, though it was a trial queuing up in 40 degree heat with what seemed like hundreds of other people. We tried to purchase a ticket the previous evening to avoid this but were told we had to come back the next morning to queue. Not ideal.
We made good use of the two tour hop on/hop off buses (Line A and Line B) where the main terminal was located behind the castle about ten minutes away. Line A toured the city centre, where to be honest, there was not much to see, whilst line B travelled along the coast for a more rural trip. The main city underground train service was efficient and as you can imagine there are many pizza restaurants and tratorrias to choose from. Unfortunately, Naples is not very tourist friendly and most signs were only in Italian, so it was sometimes diffcult to get around, and outside of the hotel many locals seemed to only speak Italian, which made asking for directions or ordering food difficult at times. Couldn't fault the hotel at all though and would highly recommend it to anyone viisting the city as a base for Pompeii, Vesuvius, Capri and the Amalfi coast.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Choose and get tickets online for ferry services/trips to avoid horrendous queues at the terminal...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 22 Dec 2023
Dear Guest, Thank you for providing such detailed feedback about your stay with us at Smart Hotel Napoli. We're thrilled to learn that you found our hotel to be conveniently located, especially with the ease of access to the Alibus and the nearby ferry terminal. We're delighted that you enjoyed the spacious and clean room, and we're glad that the amenities provided in the room enhanced your overall experience. We value your positive comments about our staff across all departments, and we sincerely apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us, and we are actively addressing these issues to ensure a better experience for our future guests. We appreciate your high recommendation of our hotel as a strategic base for exploring renowned sites such as Pompeii, Vesuvius, Capri, and the Amalfi Coast. Our proximity to the ferry terminal and the central station, which connects to various nearby attractions, makes Smart Hotel Napoli an ideal choice. If your travels bring you back to Naples, we would be honored to host you once again. Safe travels, and thank you for choosing Smart Hotel Napoli as your accommodation. Best Regards, Smart Hotel Napoli
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Sybren D wrote a review Aug 2021
Utrecht, The Netherlands163 contributions60 helpful votes
4.0 of 5 bubbles
This comfortable hotel is positioned in the harbor where the cruise ships dock and next to the facilities for the ferries to the islands in the gulf of Napels. It’s on walking distance to some of the sights/ interesting areas of the town. Rooms at spacious (modern) and well equipped. The only downside during our stay was that the WiFi network was frequently down. That combined with the fact that you don’t have proper 4g mobile connection in your room (don’t ask me why, but that was the case for me and my wife) it can be a handicap. In the bar (open from the early evening till 11pm) or the breakfast restaurant the 4g connection works just fine.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 31 Oct 2021
Dear guest, thank you for your review and for your words that can help us to improve our work. We hope we will see soon. Kind regards, Smart Hotel Napoli
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Nancy S wrote a review Sept 2021
Scottsdale, Arizona104 contributions55 helpful votes
1.0 of 5 bubbles
The A/C did not work in our room. Took as a while to figure this out, as the front desk controls the thermostat in each room and you have to ask them to adjust the temp. Miserable night and neither of us slept. We complained multiple times, with no remedy, as they said they has no other rooms and no maintenance staff. We were planning to take the ferry the next day to Capri as a day trip and return to the hotel. But we were too tired to join the crowds on the ferry and walk Capri and we told the hotel we were checking out. They said they were charging us for both nights (and they did,!). They felt adequate restitution was to have us pack up our things and move to a different room the next night. There was no management to escalate this situation to; I was told to email info@smarthotelnapoli if I had a complaint. We felt we should have been comped for the first night, as our stay ruined our travel plans.

Note, if you arrive at this hotel by car, parking is difficult to find in the lot closest to the hotel and is 25 euros per day. You cannot drive up to the hotel to unload your baggage and it is quite a walk from where you park.
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Date of stay: September 2021
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 5 Jan 2024
Dear Guest, First and foremost, we would like to extend our heartfelt apologies for the disappointing experience you encountered at our hotel. We sincerely regret the inconvenience caused by the malfunction of the air conditioning in your room. We understand that during the night, when the hotel was fully occupied, our staff might not have been able to assist you in changing rooms immediately. However, as soon as a room became available in the morning, we offered you the option to switch rooms to enhance the quality of your stay. Regarding the issue of parking, we would like to clarify that it is managed independently and comes with a private fee. While we acknowledge that the cost might seem somewhat high, it is in line with other parking facilities in the city center. Since your last visit, we have taken steps to improve the signage and directions to make it easier for guests to find us. We genuinely regret that your experience had a negative impact on your travel plans. We are committed to learning from this situation to enhance our services and prevent similar occurrences in the future. We appreciate you sharing your feedback and hope you will consider giving us another chance to host you, allowing us the opportunity to provide you with a positive and satisfactory experience that aligns with your expectations. Sincerely, Smart Hotel Napoli
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Joanne H wrote a review Oct 2023
1 contribution
5.0 of 5 bubbles
The hotel is always my first choice for when cruising from Naples. The location is extremely convenient as it’s within the terminal building which makes embarkation day more straightforward.
The hotel is accessible from the airport the airport, and the central train station by regular and reasonably priced shuttle bus.
The staff here are wonderful and welcoming. They all are friendly, and go out of their way to make things easier and take the time to explain things patiently and clearly. I also enjoy eating at the hotel restaurant which serves delicious local specialty dishes. I would also recommend it for the end of a cruise if onward travel isn’t until the next day.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Use the airport shuttle bus to reach the hotel/ port. It also stops at the train station and is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 20 Nov 2023
Dear Joanneh, The satisfaction of our guests is the greatest gratification for our staff, who work constantly with passion and extreme dedication with the aim of providing the best experience in terms of hospitality, professionalism and quality of service. We are delighted that you enjoyed your stay and that you appreciated the centrality of our establishment. Our location is one of our strengths, as we are situated in the heart of the city, within walking distance of the main attractions. In addition, we are perfectly linked to all major connection points such as the airport and central station. Ours is also an advantageous location for those with a booked cruise as we are located inside the embarkation terminal. Waiting for you to come back. Smart Hotel Naples
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Allan A wrote a review Oct 2022
Faial Island, Portugal20 contributions9 helpful votes
1.0 of 5 bubbles
Normally I would have rated this hotel as a 4 star due to its location close to the cruise terminal.

Room is clean and comfortable but during our two day stay complim
Entary water was not replenished after the first night and toilet paper close to ran out!

But what really annoyed me was the bar prices. A gin and tonic was advertised at 8 euros but when I went to pay I was told it was 10 euros because I had a slice of orange instead of lemon!! Can you believe that?

I know, it's a petty thing but the attitude of the bar staff telling me that it was very different because she had to slice an orange rather than lemon was rediculous. She made out it was a very different nt drink.

Heyho, a reasonable stay ruined by pettiness.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 30 Dec 2023
Dear Guest, We regret that, due to a misunderstanding, you left us a rating that damages the image of our hotel, considering that you have appreciated the location of the facility and the cleanliness and comfort of our rooms. The hotel has chosen to offer for each reservation 2 cans of water at the first access to the room; anything extra you need can be purchased at the bar or vending machine. We will work, however, so that misunderstandings with our guests are avoided; our purpose is to make sure that they return and choose us as a point of reference for any further stay in our wonderful city. Best regards Smart Hotel Napoli
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Marilia Curado wrote a review Nov 2021
8 contributions2 helpful votes
3.0 of 5 bubbles
The hotel is modern and well located. However the rooms facing the port are often blocked by cruise ships. Service at breakfast is poor - very slow service. Also, food is often missing for large periods. The bar / restaurant is only open after 7PM. The hotel does not provide vending machines to off-hours service. Prices are too high and quality too low.
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Date of stay: September 2021
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: I would not return to this hotel due to the limited view from the rooms and poor service at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 3 Jan 2024
Dear guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words regarding our modern facilities and convenient location. We are genuinely sorry to hear about the inconveniences you faced during breakfast service. Your comments are certainly concerning, and we sincerely apologize for any frustration this may have caused. Rest assured, we will address these issues with our breakfast team to improve the overall dining experience for our guests. Since your last stay the time table of the Bar/Bistrot changed and a vending machine and other amenities have been introduced in the facility Your insights are invaluable to us, and we are committed to making the necessary improvements. We hope you will consider giving us another chance to exceed your expectations in the future. Best Regards, Smart Hotel Napoli
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Agnes R wrote a review Oct 2023
Sunderland, United Kingdom10 contributions5 helpful votes
5.0 of 5 bubbles
We chose this hotel based on location and we were within walking distance to the centre of Naples. Standard Room was fantastic, with a large bathroom, sitting area and separate bedroom which could be closed off. Only grumble was there wasn’t anywhere in bathroom to hang towels.

What made the hotel really brilliant was the reception staff, cannot praise them enough. They were so helpful, friendly and lovely, particular mention to Alesandra and Francesca.

Although breakfast was the same every day, there was always lots to choose from and the staff were lovely and helpful.

Definitely glad that we stayed there.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Metro outside hotel to central Naples €1.30, Alibus to and from airport for €5 - stops outside...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 20 Dec 2023
Dear Agnes, Thank you so much for sharing your positive experience with our hotel! We are delighted to hear that you found our location convenient, being within walking distance to the center of Naples. It's great to know that you enjoyed your stay in our Standard Room, and we appreciate your feedback regarding the bathroom towels – we will certainly take that into consideration for future improvements. We are especially thrilled to receive compliments about our staff, we're always happy to hear that their helpful and friendly demeanor made your stay truly enjoyable. We believe that exceptional service from our staff can greatly enhance the overall guest experience. Thank you also for sharing Your feedback on the breakfast. We strive to provide a variety of options for our guests, and we're glad you found the selection satisfactory. We'll continue to maintain our high standards of service and work on making improvements based on valuable feedback like yours. We're genuinely grateful that you chose to stay with us, and we hope to have the pleasure of welcoming you back in the future. Thank you again for your kind words! Warm Regards, Smart Hotel Napoli
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Sara Harkness wrote a review Mar 2023
1 contribution2 helpful votes
5.0 of 5 bubbles
I have nothing but good things to say about this hotel. The staff go above and beyond to make your stay perfect. Rooms are modern, very clean and beds extremely comfortable. Breakfast is great. Lots of choice (especially if you like Italian cakes and pastries!!

Location is fantastic. Rooms are sound proof but as it is away from the main road, traffic noise not a problem. The airport bus stops right outside and this is a definite bonus when leaving to return to the airport as it is the first stop on way en route and it gets packed by the time it reaches the last stop!

Perfect location for the historic centre (only a five minute walk away, as is the nearest metro station - municipal.

The area feels safe. You hear lots of negative things about Naples but I can only think that it is from people who have actually never visited this fascinating city. Yes it's grimey, has graffiti everywhere but it is very vibrant and the people are absolutely lovely and are clearly proud of their city

The only scary thing about the place is crossing the road!!! Anyone who drives here deserves a medal!!!
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Definitely book this hotel to enjoy everything that Naples has to offer. Can't say enough good...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 25 Apr 2023
Dear Guest, we are very proud to read your words and all the staff thanks you. Kind regards, Smart Hotel Napoli
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Stephen W wrote a review Aug 2023
10 contributions
5.0 of 5 bubbles
Great location if you are coming from the airport and want a connection on the ferry as the Alibus stops outside and then the ferries are also outside.
Rooms was quite and clean and the beds comfortable. Friendly staff so what else could you ask for!
Having the game of if there going to be a big boat outside was quite fun and if you book a ground floor room you get a space outside.
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Date of stay: August 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Smart Hotel, Direttore generale at Smart Hotel Napoli
Responded 24 Aug 2023
Dear Guest, thank you for your feedback. We appreciate a lot you enjoyed your time spent with us. Kind regards, Smart Hotel Napoli
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Diva27 asked a question Jul 2023
Exeter, United Kingdom228 contributions22 helpful votes
Is there a shuttle bus from the airport to the hotel, if so how much is it?
Diva27 asked a question Jul 2023
Exeter, United Kingdom228 contributions22 helpful votes
Does the hotel have a lift?
Daniela Benedetti asked a question Apr 2022
3 contributions
Hat das Hotel einen privaten Parkplatz?
Answer from Andy F
Edmonton, Canada5 contributions
I don't speak german but I think you're asking if there's a place to park a car. There's a large City parking lot right outside the hotel
Luis M asked a question Oct 2022
Lisbon, Portugal73 contributions41 helpful votes
it is safe to walk from the hotel to Plebiscite Square at night. Is the area safe? What is the surrounding area like?
141Ellie141 wrote a tip 10 May
United Kingdom39 contributions11 helpful votes
5.0 of 5 bubbles
"We loved everything about Naples and this hotel."
Read full review
Carola T wrote a tip Apr 2024
Sydney, Australia78 contributions27 helpful votes
5.0 of 5 bubbles
"We went out of season so could be busy when the cruise ships are in full swing"
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Michael Gavin wrote a tip Apr 2024
Weymouth, Massachusetts7 contributions
4.0 of 5 bubbles
"They have a very hard job, the people they serve are coming and going. They don’t have the ability to get traction with their customers"
Read full review
Joanne H wrote a tip Oct 2023
1 contribution
5.0 of 5 bubbles
"Use the airport shuttle bus to reach the hotel/ port. It also stops at the train station and is runs early mornings until late. "
Read full review
Agnes R wrote a tip Oct 2023
Sunderland, United Kingdom10 contributions5 helpful votes
5.0 of 5 bubbles
"Metro outside hotel to central Naples €1.30, Alibus to and from airport for €5 - stops outside hotel. Avoid taxis - expensive!!"
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Not the right property for you?
There are more places to choose from in the Naples area.
PRICE RANGE
₹13,590 - ₹21,928 (Based on Average Rates for a Standard Room)
LOCATION
ItalyCampaniaProvince of NaplesNaplesPorto
NUMBER OF ROOMS
63
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SMART HOTEL NAPOLI (Naples) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Smart Hotel Napoli
Which popular attractions are close to Smart Hotel Napoli?
Nearby attractions include Castel Nuovo - Maschio Angioino (0.4 km), Fontana del Nettuno (0.3 km), and Piazza del Municipio (0.5 km).
What are some of the property amenities at Smart Hotel Napoli?
Some of the more popular amenities offered include free wifi, a lounge, and airport transportation.
Which room amenities are available at Smart Hotel Napoli?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Smart Hotel Napoli?
Guests can enjoy a lounge, breakfast, and an outdoor dining area during their stay.
What are some restaurants close to Smart Hotel Napoli?
Conveniently located restaurants include Osteria Da Ciccio e Mery, Trattoria Pizzeria La Lazzara, and Trattoria Castel Nuovo.
Does Smart Hotel Napoli have airport transportation?
Yes, Smart Hotel Napoli offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Smart Hotel Napoli located near the city centre?
Yes, it is 0.5 km away from the centre of Naples.
Are pets allowed at Smart Hotel Napoli?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Smart Hotel Napoli?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Smart Hotel Napoli?
Many travellers enjoy visiting Museo Cappella Sansevero (1.2 km), Galleria Borbonica (1.0 km), and Catacombe di San Gaudioso (2.4 km).
Does Smart Hotel Napoli have any great views?
Yes, guests often enjoy the city view available here.
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