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Palazzo Caracciolo Napoli MGallery by Sofitel

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#18 of 189 Hotels in Naples
Certificate of Excellence
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Palazzo Caracciolo Napoli MGallery by Sofitel
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2,332 Reviews from our TripAdvisor Community

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There are newer reviews for Palazzo Caracciolo Napoli MGallery by Sofitel
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Showing 777: English reviews
Dublin, Dublin, Ireland
Reviewed 2 January 2017

the hotel has defenitely a great potential but in a need of a restoration. The room we got was small, the forniture old and the general condition not great. The resturant is good and the people very nice.

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Helpful?
3Thank sissicatla
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest, Thank you for your hints and suggestions. Our aim is to make you feel welcome and we are working every day to improve our service and the quality of our accommodation. We all wish to thank you for being our Guest. With kind regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

Sydney, Australia
Reviewed 28 December 2016

We stayed at this hotel as part of our Cosmos Jewels of Italy tour. The three nights here were very enjoyable. The breakfast in the morning was superb - there is no other word. Everything you could think of for breakfast was there. The "English" cooked breakfast does seem to consist of reconstituted eggs, but that was the only fault....

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1Thank Anasatasia
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest, we are happy to read that you liked our hotel and Naples. We all wish to thank you for being our precious Guest We regret that we did not completely meet your expectations but, thaks to your precious hints and suggestions, we will work at our best to biuld up the quality of our services. Looking forward to...

Milano
Reviewed 27 December 2016

I visited this hotel several times and I was never disappointed. the palazzo Caracciolo is magnificent, rooms confortable, and efficiently furnished, lovely central courtyard where you can have a drink, have breakfast or simply relax. The real asset of the hotel is the staff, nice, efficient, ready to help in all matters. During my last stay I lost my wallet...

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3Thank difficulta
Palazzo C, Direttore at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear difficulta, Thank you for your time and for the nice review about your last stay in Naples and at Palazzo Caracciolo. And thank you so much for the nice words about Stefano and our staff. I will share your review with all of them. Waiting for your next visit in Naples, best wishes and Hapy New Year from a...

Albania
Reviewed 21 December 2016

Located 10 min walk from the central station (Garibaldi) this hotel is nice comparing to other hotels of the area. Installed in the old big villa it looks like the state building from outside. Rooms are very different (I saw the couple of them), but in general are OK. Breakfast is good, but no thrill. Clean. People are helpful, really....

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1Thank silencd
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest, We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Staff and. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Looking forward to welcoming you again soon Best regards Your Staff at...

Canberra, Australia
Reviewed 20 December 2016

We don't often stay at Sofitel because of the price but we were able to book online at Accor.com during a sale (80 Euro per night) which represents amazing value for the quality of accommodation and service on offer at Palazzo Caracciolo. We also opted for the buffet breakfast (10 Euro per person) for our stay of 4 nights. We...

Review collected in partnership with Accorhotels.com
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2Thank Gordon W
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Gordon, We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the effort from our Staff and. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Looking forward to welcoming you again very soon Best regards Your Staff...

Chicago, Illinois
Reviewed 18 December 2016

Beautiful historic hotel with delicious breakfast in the morning. Very friendly and helpful staff. Not the best location - but convenient and easy walkable distance, especially to Garibaldi Station. We would recommend this hotel!

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1Thank YoLa2014
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest Thank you very much for your feedback, it is always appreciated by the Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your next visit to town Kind Regards Your Staff at Palazzo Caracciolo MGallery...

Cowes, United Kingdom
Reviewed 17 December 2016

We went on a last-minute city break for in Naples. The hotel was chosen for location (near Garibaldi station - to get to Pompeii easily and also near the metro) and we also got a fantastic price. The staff were lovely and superbly helpful with all our queries, the room was great, the beds incredibly comfy, the bathroom modern. Only...

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1Thank cwbhrr
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Guest It is always great to receive feedback, both positive and constructive. We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the efforts made by our Staff as to make you feel at ease. Many thanks for taking the time to send in a review, and we hope to see you...

Sao Paulo, SP
Reviewed 15 December 2016

Everything is very simple. Pour installations for sofitel patterns. Front desk is very helpful but never mentioned Fitness or Jacuzzi. Breakfast is very limited. The bed and hotel location could be better.

Review collected in partnership with Accorhotels.com
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1Thank Deepshop
Amsterdam, The Netherlands
Reviewed 11 December 2016

Great Hotel, big and comfortable room, great bathroom, super comfy beds, good breakfast and foremost a great thanks to the super friendly and helpful staff, and also the super great front office/reception!!

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2Thank beebster77
Athens, Greece
Reviewed 8 December 2016

i travelled in south italy and stayed in Naples for 1 night. I wish i could stay more at Caracciolo hotel... the service amazing, the location perfect, the personnel super friendly... you have to go to that hotel and eat breakfast. the best breakfast in the world. they have everything you can imagine!!!!

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Helpful?
Thank cathpain
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Cathpain, Thank You very much for your words. It is great to read that you enjoyed your stay with us. The quality of our Job is to be measured by the satisfaction of our Guests, and your comment is showing us that we are working as we should. We will keep doing our best to give a good service...

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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: ₹ 7,264 - ₹ 16,885 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#12 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travellers.
41 questions
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London, United Kingdom
London, United Kingdom
Oxfordshire, United Kingdom
Crewe, United Kingdom
over a year ago

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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from this hotel if you do not want to get the risk of not sleep well.”
 of 5 bubbles FLameirinhas, 28 Feb 2017 | Read review
“Our room opened out on to the inner quartyard”
 of 5 bubbles robinsG1247WS, 21 Feb 2017 | Read review
“Ask for a room with a balcony.”
 of 5 bubbles D6391RFjoc, 12 Jan 2017 | Read review
“Ask for a room with the internal terrace in order to avoid the street noice”
 of 5 bubbles Rogelio_Cuellar, 11 Jan 2017 | Read review
“Ask for a room overlooking the courtyard.”
  • King singles in the twin room
 of 5 bubbles Anasatasia, 27 Dec 2016 | Read review
5 of 5