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Palazzo Caracciolo Napoli MGallery by Sofitel

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#20 of 188 Hotels in Naples
Certificate of Excellence
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1 room 2 adults 0 children
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Palazzo Caracciolo Napoli MGallery by Sofitel
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2,247 Reviews from our TripAdvisor Community

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Showing 761: English reviews
Reviewed 4 days ago NEW

This hotel is a hidden gem in Naples. Beautifully and tastefully decorated. Lovely staff working in all areas of the hotel. Most helpful staff on the front desk and concierge. Lovely dinner had in the restaurant and the breakfast is one of the best I have had in an Italian hotel. Very close to the train station. Yes, it seems...

Thank Jo C
Monterrey, Mexico
Reviewed 5 days ago NEW

This place is a very beautiful hotel, the area around it is not the best but as soon as you get inside you move to another world; the front desk people are very very nice and focused on the costumers; the rooms are very comfortable, a little bit small but it was enough; the A/C didn't work but as soon...

Thank Rogelio_Cuellar
Bangkok, Thailand
Reviewed 5 days ago NEW

While the charme of Neapel is it's desintigrated or run down state, this hotel is a very positivre exception. For us, it was a goos base to explore the historic quarters by foot and returning to the wanted and familiar standard.

Thank BTS1972
Southern Wales, United Kingdom
Reviewed 2 weeks ago

The hotel is in a very Ruff street its not safe. The room we ordered was no available and we were given a very old tired room with no view or sound proofing. The staff speak about english people badly as i can speak a bit of Italian and they didn't no this. I asked to get the room we...

2Thank tdsmithwork
Palazzo C, Proprietario at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

The borders, I've never seen one. But I heard that there are in the minds of some people (Thor Heyerdahl). We do love English people, trust me, we do love all our guests. We don't care about who is travelling with borders in his mind. Thank you anyway for your comments. Regards,

Dublin, Dublin, Ireland
Reviewed 2 weeks ago

the hotel has defenitely a great potential but in a need of a restoration. The room we got was small, the forniture old and the general condition not great. The resturant is good and the people very nice.

2Thank sissicatla
Sydney, Australia
Reviewed 2 weeks ago

We stayed at this hotel as part of our Cosmos Jewels of Italy tour. The three nights here were very enjoyable. The breakfast in the morning was superb - there is no other word. Everything you could think of for breakfast was there. The "English" cooked breakfast does seem to consist of reconstituted eggs, but that was the only fault....

1Thank Anasatasia
Reviewed 2 weeks ago

I visited this hotel several times and I was never disappointed. the palazzo Caracciolo is magnificent, rooms confortable, and efficiently furnished, lovely central courtyard where you can have a drink, have breakfast or simply relax. The real asset of the hotel is the staff, nice, efficient, ready to help in all matters. During my last stay I lost my wallet...

2Thank difficulta
Palazzo C, Direttore at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear difficulta, Thank you for your time and for the nice review about your last stay in Naples and at Palazzo Caracciolo. And thank you so much for the nice words about Stefano and our staff. I will share your review with all of them. Waiting for your next visit in Naples, best wishes and Hapy New Year from a...

Reviewed 3 weeks ago

Located 10 min walk from the central station (Garibaldi) this hotel is nice comparing to other hotels of the area. Installed in the old big villa it looks like the state building from outside. Rooms are very different (I saw the couple of them), but in general are OK. Breakfast is good, but no thrill. Clean. People are helpful, really....

1Thank silencd
Canberra, Australia
Reviewed 3 weeks ago

We don't often stay at Sofitel because of the price but we were able to book online at Accor.com during a sale (80 Euro per night) which represents amazing value for the quality of accommodation and service on offer at Palazzo Caracciolo. We also opted for the buffet breakfast (10 Euro per person) for our stay of 4 nights. We...

Review collected in partnership with Accorhotels.com
2Thank Gordon W
Chicago, Illinois
Reviewed 4 weeks ago

Beautiful historic hotel with delicious breakfast in the morning. Very friendly and helpful staff. Not the best location - but convenient and easy walkable distance, especially to Garibaldi Station. We would recommend this hotel!

1Thank YoLa2014

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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
  • Breakfast Available

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: ₹ 6,553 - ₹ 13,516 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travellers.
36 questions
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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a balcony.”
 of 5 bubbles D6391RFjoc, 12 Jan 2017 | Read review
“Ask for a room with the internal terrace in order to avoid the street noice”
 of 5 bubbles Rogelio_Cuellar, 11 Jan 2017 | Read review
“Ask for a room overlooking the courtyard.”
  • King singles in the twin room
 of 5 bubbles Anasatasia, 27 Dec 2016 | Read review
“rooms overlooking the courtyard are quieter”
 of 5 bubbles difficulta, 27 Dec 2016 | Read review
“You can select with a view at the main road in front. As high as possible :D”
 of 5 bubbles cathpain, 7 Dec 2016 | Read review
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