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Palazzo Caracciolo Napoli MGallery by Sofitel

Booking.comUS$ 148*
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#20 of 186 Hotels in Naples
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Palazzo Caracciolo Napoli MGallery by Sofitel
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2,421 Reviews from our TripAdvisor Community

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Showing 805: English reviews
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Paris
Reviewed 3 days ago NEW

We are seasoned travelers but have never experienced anything like what happened to us at this place. We were looking forward to our stay in Naples in this nice looking boutique hotel expecting Sofitel quality, as you would. However, at our arrival we were told that the hotel is overbooked - staff changed the story on reasons why - bigger...

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Helpful?
Thank Michaela S
Palazzo C, Direttore at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Michaela S, thank you for your time. May I suggest you to double check, or better, to change your travel agent next time? We do inform your agent 10 days in advance, just in order to inform you and trying to give our best service even in an overbooking situation. Anyway, we reserved you a 4 stars hotel, international...

Chichester, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 31 March 2017

Really lovely hotel - great location, close enough to main train station and a short walk to the Metro. We stayed for one night, primarily to go and see Herculaneum and Pompeii. It is an easy walk to and from the main railway station, but some of the street life is a little 'hairy'..... I travelled with my 11 year...

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Helpful?
1Thank MrsDTandfamily
About Hotel's Favourite Review
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear MrsDTandfamily Many thanks for taking the time to send in a review. It is always great to receive feedback, both positive and constructive. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your next visit to town...

Madison, Wisconsin
Reviewed 4 days ago NEW

My cousin and I booked our rooms in this hotel after reading about it on the Internet. I called the hotel to inquire more and was greeted and helped by the Front-of-the-House manager, Elizabeth (Elizabetta). Her English is perfect and her personality is wonderful. She took care of our reservations beautifully. When we arrived, she knew immediately who we were....

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Helpful?
Thank Vince1900
Oxford, United Kingdom
Reviewed 1 week ago

the hotel is lovely food good .However on a first night we went out early to eat and my partner was mugged and his Rolex watch taken.Th e staff could not have been more helpful as were the local people that saw it happen and the police when we reported it.

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Helpful?
Thank patricia s
Fremont, California
Reviewed 1 week ago via mobile

Decent rooms, but be careful with superior rooms. They are an open loft setup and the stairs aren't. We took a tumble our first night so changed rooms. Also, this hotel has a decent breakfast spread, but be prepared for it to get busy by 7:30. The location is "okay." It's on a split neighborhood and it's not newest side...

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Helpful?
Thank danweis07
Monte Carlo
Reviewed 1 week ago

1. Great location for walking around old town, but very dirty area, security advised me to take off my watch. 2. Suite was large and very nice [except for the Metro thundering through room regularly, I am not joking. 3. No bath just a double shower……..disappointing for a luxury suite. 4. The Cosa Nostra had a party with loud band...

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Helpful?
Thank BeastieMonteCarlo
Hong Kong, China
Reviewed 2 weeks ago

- You can hear the metro trains in your room. For both of the rooms I had to use, I found that odd for having a 'Suite' room. - Wifi didn't work in the room. I was on a work trip and needed the internet. Called reception and someone came to our room and realised it wasn't working, said he...

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Helpful?
Thank fxm8
new york
Reviewed 2 weeks ago via mobile

The hotel rooms and service are good though I am not a fan of dark corridors and some room finishes needed some slight repair. Bathrooms were large nice and clean. Location : not the greatest part of Naples but extremely easy to get to the train station for trips outside Naples like Pompei and Herculaneum and very close to the...

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Helpful?
Thank nycleisure
Poznan
Reviewed 2 weeks ago

The hotel is quite conveniently located. An old (typical?) Italian palace with great patio. Superior double was OK, not as spacey as could be expected. Beds very comfortable; slippers and bathrobes, but - disappointingly - no tea/coffee facilities. We were told this can be found in de luxe rooms only. The other strange thing is lack of a luggage rack....

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Helpful?
Thank Vlodi
England
Reviewed 2 weeks ago via mobile

The bad bit first: on checking out the bill (room pre paid so this was food and tax) was more than we expected but as their system does not give you a physical copy of the bill but email it to you afterwards, we just assumed local taxes were steep. The next day ... the 16th April... we received an...

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Helpful?
Thank LeonieF

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: ₹ 7,304 - ₹ 16,225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travellers.
46 questions
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London, United Kingdom
London, United Kingdom
Oxfordshire, United Kingdom
Crewe, United Kingdom
over a year ago

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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd suggest getting a room on an upper floor in the back (not facing the street).”
Vince1900, 20 May 2017 | Read review
“€50/night to park your car.......but essential”
BeastieMonteCarlo, 12 May 2017 | Read review
“Higher floor, away from the train metro.”
fxm8, 10 May 2017 | Read review
“We had a street view room, but make sure what type of view you will get.”
  • No luggage rack, so you have to use a bed or the floor to unpack
Vlodi, 7 May 2017 | Read review
“Room 248, a king bed, not large but seemed larger due to 14 ft ceilings. Quiet room with a good rain shower and wand. Wifi spotty.”
peckinpaw, 7 May 2017 | Read review
5 of 5
Booking.com
US$ 148* /night
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AMOMAUS$ 303
MGalleryUS$ 148
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Prices are for 1 room, 2 adults
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