Palazzo Caracciolo Napoli MGallery Hotel Collection
3,309 reviews
#35 of 227 Hotels in Naples
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Via Carbonara, 112, 80139, Naples Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$ 196
US$ 119
Free cancellation until 05/11/21
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Full view
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Room & Suite (608)
Dining (158)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 25/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 25/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#35 of 227 hotels in Naples
Location
Cleanliness
Service
Value
Travellers' Choice
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria.
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Property amenities
Paid private parking on-site
Free wifi in the business centre
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Hot bath
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Bottled water
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Historic Hotel
Languages Spoken
English, French, Spanish, German and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
102Restaurantswithin 0.5 km
66Attractionswithin 0.5 km
Contact
Via Carbonara, 112, 80139, Naples Italy
Name/address in local language
Getting there
See all nearby hotels
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See all nearby attractions3309Reviews66Q+A100Room tips
Reviews
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- 1,210
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- 99
- 67
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Popular mentions
We had had a sort visit in this lovely hotel. Friendly and polite staff, clean rooms and nice decoration. The surrounding area was not the ideal one, but you feel safe, Very close to National museum and other land marks
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Barbara Brunelli, Direttore generale at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 4 weeks ago
Dear Paul V, Thank you taking the time to post a kind review regarding your recent stay with us. Our property boasts a fine and traditional décor, making Palazzo Caracciolo an historical masterpiece in the lively and lovely Naples with the historical city centre just at a few steps. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Barbara Brunelli General Manager
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Service was not at the expected level. We were 4 on the room but only 2 or 3 towels in the bathroom depending on day 1, 2 or 3...sofa bed horrible, our kids had to sleep in our king size bed. Noise of the subway until late in the evening. Value for money not there ..
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Barbara Brunelli, Direttore generale at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 4 weeks ago
Dear Benjamin G, Thank you very much for scoring Palazzo Caracciolo. We are very sorry to read you were not completely satisfied with the quality of your stay and remain at your disposal for further details you may be willing to share. We and the entire team are deeply committed to make every experience beyond expectations and we pay extra attention to the quality of our service. Our service usually provides a set of towels for each guest staying in the room and our housekeeping manager is always at your disposal for extra towels service. We regret if we did not succeed in offering you such service. The subway is located at around 20 mt depth and is usually not perceived by our guests nor our staff. The subway service stops at night at 11 pm, so no traffic during the night. Nevertheless, the stop of Piazza Cavour is at only 800 mt and allows you to go to many venues in Naples and to the pretty fisherman village of Pozzuoli. Dear Benjamin G, we hope you will allow us the chance to welcoming you back one day, to show you that your experience was an exception from the rule. With very best regards from Naples, Barbara Brunelli General Manager
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The place is not Accor standards ….. the palazzo is nice but the room I was un was terrible, bed uncomfortable, air conditioning noisy, no view, small. Usually Accor hotels are much more convenient. Only thing to save the stay is may be the breakfast
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Barbara Brunelli, Direttore generale at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 4 weeks ago
Dear Lakshm, Thank you for taking the time to share your feedback. While we wish the better experience for our guests, your feedback is for us the opportunity to improve. Despite we work hard to deliver an exceptional guest stay, in your case we apparently fell short. Palazzo Caracciolo offers many room options: from comfortable superior rooms to deluxe rooms with terraces over the Cloister up to two floors junior suites and amazing suites with special ceilings from the 16th c. We regret if the room assigned to you was not up to your expectations and we would have been eager to change it with a new one according to your needs and preferences. We regret we did not have the chance to learn of your dissatisfaction while you were at the hotel. Dear Lakshm, we hope to have the chance to regain your trust, please accept our commitment in delivering the best experience on your next stay at Palazzo Caracciolo which so many guests have grown so fond of. Sincerely Barbara Brunelli General Manager
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We stayed there for three nights. Nice hotel with courteous and helpful ladies at the counter. I asked to change room (third floor) and was reassigned a room at the second floor where the wifi worked eventually. Cleaning staff are friendly as well as the "porteur" who helped us moving rooms. Parking is a killer in Naples but we were lucky enough to find a space right in front of the hotel from where we could walk to a lively area. Plenty of supermarkets, coffee shops and restaurants around. A few hundred metres from the tube station and from the"market" where people have a stroll in the early hours of the evening. Mixed feelings as we did not get this "luxury" feeling and wonder if it would not have been better to stay at a Mercure or even other cheaper hotels, Maybe I was expecting much more of an M gallery ...nobody was at fault....just a general personal feeling, hence the 5 stars…
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Date of stay: July 2021Trip type: Travelled on business
Location
Service
Sleep Quality
4 Helpful votes
Helpful
Response from Barbara Brunelli, General Manager at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 9 Aug 2021
Dear Albkk Thank you for taking the time to tell us about your experience at Palazzo Caracciolo. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. We are happy that you enjoyed the hotel position and the our passionate staff whose priority is our guests satisfaction. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barbara Brunelli General Manager
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Very poor experience. At cafe waiter tried to served us some undefined wine instead of Prosecco which we ordered. Dust bunnies in the corners of our suite after 3 nights staying. The best in the end. They wanted us to pay 500 euros more that we should pay.. Never more.
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Date of stay: July 2021
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Barbara Brunelli, General Manager at Palazzo Caracciolo Napoli MGallery Hotel Collection
Responded 9 Aug 2021
Dear Iveta, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are sorry for the inconvenience occurred, our Prosecco is generally much appreciated and cleanliness in our rooms is always recognized as one of the best; please be assured that the experience you lived is not up to our level of standard and we deeply regret for your experience. We regret for the misunderstanding with your bill and reservation; unfortunately, there was a problem since you had made different changes to your reservations as well as a cancellation which caused problems with the system and did not allow us to understand you had only one reservation left. We regret for the confusion which was finally solved at the moment of check out. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Barbara Brunelli General Manager
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PRICE RANGE
US$134 - US$226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
m gallery palazzo caracciolo hotel naples
LOCATION
ItalyCampaniaProvince of NaplesNaplesPendino
NUMBER OF ROOMS
146
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Claim Your Listing Frequently Asked Questions about Palazzo Caracciolo Napoli MGallery Hotel Collection
Which popular attractions are close to Palazzo Caracciolo Napoli MGallery Hotel Collection?
Nearby attractions include Chiesa di San Giovanni a Carbonara (0.2 km), Monumental Complex Donnaregina - Diocesan Museum of Naples (0.2 km), and Pio Monte della Misericordia (0.4 km).
What are some of the property amenities at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Palazzo Caracciolo Napoli MGallery Hotel Collection?
Conveniently located restaurants include Januarius, Insolito La Pizzeria Gourmet, and 1906 Imperatore.
Are there opportunities to exercise at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Palazzo Caracciolo Napoli MGallery Hotel Collection have an airport shuttle?
Yes, Palazzo Caracciolo Napoli MGallery Hotel Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palazzo Caracciolo Napoli MGallery Hotel Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palazzo Caracciolo Napoli MGallery Hotel Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.