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Sercotel Suites Viena

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#25 of 445 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Sercotel Suites Viena
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1,210 Reviews from our TripAdvisor Community

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Showing 570: English reviews
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Fareham
Reviewed 1 week ago via mobile

What a find! We travel all over the world, but love Madrid, as my husband grew up there, so have been numerous times, to numerous hotels, in that particular city, but this hotel DEFINITELY stands out for us. Not only is the location PERFECT (very central, so everything is walkable), but the service is outstanding and the rooms are big,...

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Helpful?
Thank ingrid g
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear Ingrid: Thank you so much for such a nice comment about us. Every day we try to offer good experiences to our guests. Have a nice day and king regards from all our team. Suites Viena

Bristol, United Kingdom
Reviewed 1 week ago

I can't really fault the hotel and it's facilities. We've really enjoyed our stay there. The room was spacious, clean, comfortable and quiet, with extra facilities such as a small kitchenette and a microwave. The staff very helpfull and it also felt like they were a good team together. The hotel is located in a very convenient place in Madrid,...

Review collected in partnership with this hotel
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Helpful?
Thank Joanna L
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear Joanna, Thank you very much for your comments. We are happy you enjoyed your stay with us. Kind regards, Suites Viena team.

Portsmouth, United Kingdom
Reviewed 1 week ago via mobile

We took a three-day city break in Madrid with my son and his girlfriend. Location: in a side street about two minutes' walk from the Plaza de España, five minutes from the Royal Palace and twenty from the Plaza Mayor, so very well positioned. Also only 5 minutes my taxi from Principe Pio railway station. The hotel is modern, practical...

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Helpful?
Thank AlBiz49
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear guest, Thank you very much for the time you have spent sharing your opinion with us after you stayed at Suites Viena. The description that makes of our rooms is very useful for other clients who consult similar experiences in this web. We will be happy to see you again. Best regards from all our team. Suites Viena

sao paulo
Reviewed 2 weeks ago

The location is perfect,a 5 minute walk from Gran Via.The room is good,with a microwave,small refrigerator and a big bathroom.Breakfast was not included in our rate so we went in a restaurant on the corner where they had croissants,cake,coffee etc.

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Helpful?
Thank mabrazil
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear guest, thank you very much for all the information about your stay with us. It is very important for us people say what they feel in order to getting better our service. Regards, Suites Viena

Madrid, Spain
Reviewed 3 weeks ago

very good stay in a good central location in Madrid. friendly and attentive staff. hotel is fairly new in a good condition siutes are spacious and bright and beds comfortable. our stay was a pleasnt one. gracias -:)

Review collected in partnership with this hotel
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Helpful?
Thank olafgudb
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear Olaf, Thank you very much for your kind words we are happy that you enjoyed your stay with us. Regards, Suites Viena team

Port Hueneme, California
Reviewed 3 weeks ago

Right in the middle of the sites but tucked up a nice quiet side street. Reception is wonderful. I was stuck in Newark for 2 days and we stayed in touch via email. They were so kind when l eventually arrived. Unfortunately, they couldn't refund my money cus l had booked via Agoda otherwise they would have been able to...

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Helpful?
Thank LaBritGirl
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear client, Thank you very much for your kind words about us. We always try to help all our guests. Regards, Suites Viena

South West
Reviewed 17 January 2017

We stayed here for 5 nights. Very clean and comfortable room and with the added benefit of a kitchenette area. Friendly and helpful staff. We simply asked for the utensils that we needed to self cater for breakfast, which were quickly provided. The location is quiet except for the school opposite which has a loudspeaker system; but this is only...

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Helpful?
Thank Travels876
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear guest: thank you so much for such a nice comment about us. Every day we try to offer good experiences to our guests. Have a nice day and king regards from all our team.

Trieste, Italy
Reviewed 12 January 2017

I come quite often here but recently I've decided to do not book anymore due to 2 issues I've experienced during last 2 stays. Let's start from positive aspects. Hotel have a perfect position and for me would be ideal since our offices are really close. Rooms are big and clean and you are served with well working wi-fi and...

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Helpful?
Thank Massimo A
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear Massimo: Thank you very much for sharing your opinion with us. We are very sorry about your experience with our breakfast, and also with the water´s smell. We hope to receive you in other time and make it better specially with the breakfast. Kind regards from all our team.

alicante region
Reviewed 11 January 2017 via mobile

We are here now for 2 nights on route to Dubai from check in till check out this morning we couldn't fault a thing reception were very helpful the room was spacious and spotlessly clean and we were 2 mins walk from plaza espana so very central we would definatley return here

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Helpful?
Thank ladyluck07
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear Client, thank you very much for your comments. We will be so happy to welcome you again. Regards, Suites Viena

Doral, Florida
Reviewed 10 January 2017

Quiet, Clean, Excellent Location. - We stayed twice on the same vacation. First time in December 2016 and the Second time in January 2017. - We could not leave the US because of a winter storm so I called the hotel and asked to hold our reservation and explained why. On the following day I called again because we were...

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Helpful?
1Thank MozinMozao
Suitesviena, Director de Relaciones con Clientes at Sercotel Suites Viena, responded to this review

Dear Mr. and Ms Martins, thank you so much for your kind comments. We hope see you again if you return to Madrid. Regards, Suites Viena

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Staying in Arguelles

Neighbourhood Profile
Arguelles
Just south of the sprawling campus of the Complutense University of Madrid, Arguelles exudes a fast-paced, collegiate vibe. The main street, Calle Princesa, is filled with twenty-somethings rushing between classes and errands, meeting up with classmates, and grabbing cheap beers and cheap eats. This is a prime shopping spot where the major Spanish clothing and department store chains are less busy than their downtown counterparts, and there is an array of casual dining options to choose from. Check out nearby outdoor spaces such as the lushly planted Plaza de España to the south, which is often filled with craft stalls. To the west of Arguelles is the giant Parque Oueste, a calm and picturesque park with its own Egyptian temple.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Suites Viena is a cosy Hotel located in a quiet Street in the Centre of Madrid. Only 200 metres separate Suites Viena from Plaza de Espana and in less than a 5 minute walk you are in Gran Via, Debod Temple or the Royal Palace. Suites Viena is a modern building (2007) with 50 Studios, 5 Junior Suites (with a terrace) and 2 Senior Suites (with a separate living room. Every room has AA/Heat (all year), working table, safe, free wifi and satellite TV. Also, there is a little kitchen in every room, equipped with a microwave, a small fridge, cooktop and extractor. Kitchen facilities are handed in, free of charge, to all the guests who demand it. We have special added values you can benefit of through our official online page. Buffet Breakfast is served by the Traditional "Viena Capellanes". Private Parking, connected to rooms through the elevator. Free Wifi in the whole building. Business Corner: free use of PC. ... more   less 

Additional Information about Sercotel Suites Viena

Address: Calle Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Arguelles
Price Range: ₹ 5,702 - ₹ 10,665 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sercotel Suites Viena 3*
Number of rooms: 57
Reservation Options:
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Also Known As:
Viena Hotel Madrid
Hotel Style:
#6 Business Hotel in Madrid
#13 Family Hotel in Madrid
#35 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Sercotel Suites Viena staff and other travellers.
30 questions
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New York City, New York
San Juan, Puerto Rico
New York City, New York
over a year ago
Somerville, Massachusetts, United States
over a year ago
Barrow-in-Furness, United Kingdom

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Questions? Get answers from Sercotel Suites Viena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very clean and functional bathroom. Rooms were clean, quiet and spacious.”
 of 5 bubbles MozinMozao, 9 Jan 2017 | Read review
“We had a room on the third floor”
 of 5 bubbles Convict395, 19 Dec 2016 | Read review
“Top floor.”
 of 5 bubbles Howmuchisthatinyen, 28 Nov 2016 | Read review
“I was on the 5th floor and it was VERY quiet.”
 of 5 bubbles DMR_Maryland, 25 Nov 2016 | Read review
“You might want to choose a room not facing the street, as there is a school which is quite nosy during the morning and day.”
 of 5 bubbles S_Hvass, 20 Nov 2016 | Read review
5 of 5