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Silken Puerta America

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#100 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Silken Puerta America
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2,460 Reviews from our TripAdvisor Community

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Showing 916: English reviews
Polanica Zdroj, Poland
Reviewed 3 July 2013

The hotel is amazing in design. Each floor is different. We were staying I think the fourth floor, the room was all black, koupenla of wood. If you want to start something unusual, this is the right place. The only problem is the location. But front of door is a plenty of taxi cars.

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Helpful?
Thank Kristyna S
Madrid
Reviewed 29 June 2013

WLAN unusable slow, very unreliable and only open for port 80/443. According to hotel staff this situation exists for years... 10th floor looked like a dark room, all in black, even the sheets and pillow. Some annoying constant sounds during the night. Very good breakfast

Review collected in partnership with Galahotels.com
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1Thank Dirk B
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Dirk, First of all we would like to thanks your comments, they are always helpful for us. We really regret that you have found weak our standard WiFi connection; we are working hard to improve the coverage of our standard WIFI in all rooms. However, there is a Premium Internet Service that can be hired in case you need...

Abergavenny, United Kingdom
Reviewed 19 June 2013

We wanted a modern 5 star hotel and the Silken delivered. Each floor is very different and the lifts are on the outside of the building. We liked the open air night club on the 13th floor with no windows! The breakfast was excellent with 5 star service. The food in the bar we thought was poor so we tried...

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4Thank Gerry J
Paris, France
Reviewed 15 June 2013

If you ever look forward to visiting a modern art exhibition, then you should for sure book this hotel. Do not hesitate to have a look on each floor lobbies and corridors... If you are waiting for a 5 stars GL service, then you should book another one. People at the front desk are very kind, smily and helpful but......

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Helpful?
Thank ETIENNE B
Valeria K, Public Relations Manager at Silken Puerta America, responded to this review

Dear Etienne, First of all, we would like to thank you for choosing us and sending your comments regarding your stay. We are terribly sorry for the misunderstanding regarding your breakfast and, as you already know, the discrepancy was solved diligently by the Front Desk when checking the reservation documents. The Silken Puerta América offers free WIFI access in all...

Reviewed 3 June 2013

This very special hotel had a designer for each floor. We staid on the 7th floor, where the rooms are completely white, and where all shapes are round, even the bed. With domotics, you can control almost anything in the room (tv, airco, window, sunscreen, light). The staff is very friendly. There is a rooftop bar, which was unfortonatelly not...

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Thank Koen U
Reviewed 28 May 2013

This is a very nice property, the design of the hotel rooms is amazing, modern and clean, service is extremely efficient and friendly, brekfast amazing (a bit expensive at more than 25.00 pp) and is close to a metro station but....... The rooms are small, there is no privacy for when you need to use the toilet, the showers take...

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Thank salomon v
Lund, Sweden
Reviewed 22 May 2013

Very nice hotel in the outskirts of Madrid at a perfect distance from the airport and very center of the city. All rooms have a unique design with a personal touch. The uniqueness of he rooms made the stay special in spite of for instance the size of the room and the fact that it was a popular tourist hotel...

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1Thank iwocltd
Huntly, United Kingdom
Reviewed 18 May 2013

Ideal for a short stay.when we arrived given a choice of floors to stay on..very difficult to decide which is best.Almost everyone did a tour of the floors to see what each was like..some were crazier than others.Not the best of locations but attracted a young glamorous crowd at night..not sure if this is a five star but top marks...

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Thank Geordie2666
Venray, The Netherlands
Reviewed 16 May 2013

Great hotel with attentive staff and good service. Every level another designer with designer rooms. Unfortunately the design is responsible that there have been made some concessions to the standard 5* comfort. Still on a very good level but something to think about if you want to be spoiled with 5* luxury and comfort because you have to accept some...

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Thank Beterams
London
Reviewed 15 May 2013

Plenty is written about this unusual hotel with different designs per floor. Great for a short stay because the slightly craziness is interesting; learning how each room 'works' in half the fun. Practically, it drives you mad, though! No shelf in the 'bathroom'. TV obscured when you're standing up. Wardrobe doors that are too clever. But don't let that put...

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Thank 20tc

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 6,775 - ₹ 16,373 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#72 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
32 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“take your time and slect the best room at checkin on reception's Ipads”
 of 5 bubbles Wolfram222, 26 Feb 2017 | Read review
“Take your time and study the pictures on check in for décor. The higher floors as well as the back of the hotel for less noise.”
 of 5 bubbles IAM88, 24 Feb 2017 | Read review
“Very close to the subway”
 of 5 bubbles 877darrellr, 14 Feb 2017 | Read review
“High floor away from the main road.”
 of 5 bubbles Peter_Groove, 29 Jan 2017 | Read review
“i loved 11th floor, 10th is good too.”
 of 5 bubbles shivne, 6 Jan 2017 | Read review
5 of 5