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Silken Puerta America

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#92 of 447 Hotels in Madrid
Certificate of Excellence
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2,261 Reviews from our TripAdvisor Community

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There are newer reviews for Silken Puerta America
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Showing 853: English reviews
Gurgaon
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2016 via mobile

Stayed at this hotel for 3 nights on a business trip. At checkin the staff handed me an iPad and asked me to chose the floor I wanted. Each floor has been designed by a different designer and everything on the floor (lobby, rooms, bathrooms) is as per the theme. The theme ranges from minimalistic and white to all black,... More 

Helpful?
Thank Happyamit
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Happyamit, Thank you very much for choosing The Silken Puerta América during your stay in Madrid, and also for the dedication and time used in posting your comments on Tripadvisor. We are glad to know that you enjoyed the whole experience at our hotel, we would like to special thanks to you for your kind words in regards our... More 

Worcestershire, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2016

This hotel is far from a standard box hotel. From outside, through reception to the bedroom the hotel is very stylish. The staff were without exception very helpful and pleasant. We pre-booked the hotel's shuttle to and from the hotel and this worked perfectly. There are several bars within walking distance of the hotel including a good Irish bar. A... More 

Helpful?
1 Thank derek408
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear derek408, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager More 

Level Contributor
5 reviews
Reviewed 26 October 2016

Hard to know what to say about this hotel, aside from the fact that is not your typical bed and bathroom type experience. From the moment you walk in you know you are somewhere special. The staff were all exceptionally friendly and spoke good English which immediately made us feel at ease. The hotel bar and restaurant have a great... More 

Helpful?
Thank Sean B
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Sean B, Thank you very much for choosing us for your first experience at Madrid! We are delighted to know that you enjoyed your stay at the Silken Puerta América and that you have very well appreciated our service and design. Thank you very much again for your time and trust and we look forward to welcoming you back... More 

Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 October 2016 via mobile

Nice stylish hotel with well equipped bar on lobby level. Breakfast in level 1 serves a mega buffet in the morning. Rooms are good for space, bed, lighting, bath & shower. All in all a "feel good" overnight. 15 min to the city and airport, maybe 20 depending on traffic

Helpful?
Thank Marcus W
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Marcus W, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed of a comfortable stay with us. Thank you for your time and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager More 

The Hague, The Netherlands
1 review
Reviewed 24 October 2016

Excellent hotel for the business traveller. Friendly and helpful staff. Clean and tidy rooms and on average a pretty good restaurant. Furthermore the breakfast contains a nice mix of Spanish and intercontinental food.

Review collected in partnership with this hotel

Helpful?
Thank oscarleandros
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear oscarleandros, Thank you very much for staying at the Silken Puerta América and for recommending us on Tripadvisor! We are glad to know that you enjoyed a comfortable stay with us. We look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2016 via mobile

Hotel decor is absolutely amazing and very quirky, each floor is different and completed by different designers.. Staff on the other hand are not that friendly and can do with a courtesy course on being polite and friendly! The Sky night bar was really lovely and the views amazing of your not scared of heights! Would recommend if you want... More 

Helpful?
Thank Paige A
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Paige A, Thank you very much for staying at the Silken Puerta América during your visit to Madrid. We are glad to know that you enjoyed our design and concept. However, naturally we regret to know that our staff has not lived up to your expectations, our main goal Is to provide the best experience to our guests, and... More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 October 2016 via mobile

Great hotel, amazing rooms, delicious buffet breakfast, close to the airport and within very easy access to main attractions in Madrid. The bus/ metro station is just 4 minutes walking distance and a couple of stops to Sol/ Plaza Mayor. It has a pool and a well equipped gym for a quick workout while on vacation. Overall a wonderful stay... More 

Helpful?
Thank David G
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear David G, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager More 

Howden, United Kingdom
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 October 2016 via mobile

When you first walk through a single automatic door you think you are in the wrong part but you then end up in reception which the staff are brilliant and friendly and speak perfect English better than me. My room was on the 3rd floor when you get into the red lighted lift it feels rather strange but then light... More 

Helpful?
Thank Mike Y
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Mike Y, First of all, I would like to thank you for choosing our hotel during you stay at Madrid, and for taking the time to post your comments on Tripadvisor. We are thrilled to know that our staff has been very much appreciated by you and that you enjoyed your room design by David Chipperfield. We hope to... More 

Dublin, Ireland
1 review
Reviewed 17 October 2016

Although the bath was the biggest and deepest I've even seen, it was difficult to get in and out and very slippy. No comfortable areas to sit in the hotel.free airport shuttle was confusing, in the email it's instructs you to go outside arrivals to bus parking area - for hotels. The is a bus parking area outside on the... More 

Review collected in partnership with this hotel

Helpful?
Thank johnmichealo
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear johnmichealo, We would like to thank you very much for your recent stay with us and also for the dedication and time used in sharing your comments on Tripadvisor. We regret to know that in this occasion we have not lived up to your expectations. We have read carefully all your comments and suggestions, please accept our most sincere... More 

Vienna, Austria
1 review
Reviewed 13 October 2016

Never felt so familiar in a 5 stars hotel! The staff is lovely, friendly and helpful without stiffness. The timeless elegant design of the Silken Hotels is mixed with offbeat ideas of different famous architectures.

Review collected in partnership with this hotel

Helpful?
Thank 960elisabethl
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear 960elisabethl, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed of a comfortable stay with us. Thank you for your time and we look forward to welcoming you back soon. Kind regards, Sergio Hernáiz PR & Guest Relations Department More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 6,398 - ₹ 12,069 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#69 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
30 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor facing the street...great views and the white colour makes it super clean!”
 of 5 bubbles GarySib, 16 Nov 2016 | Read review
“Every floor is unique.”
 of 5 bubbles Natari, 16 Nov 2016 | Read review
“make sure all parties agree to the right floor”
 of 5 bubbles liludai, 11 Nov 2016 | Read review
“each floor is different - choose room at checkin”
 of 5 bubbles LizzieS764, 13 Oct 2016 | Read review
“try all diferente floors but i love the ron arad floor.”
 of 5 bubbles vazr2016, 7 Oct 2016 | Read review
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