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Silken Puerta America

Booking.comUS$ 213*
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#99 of 438 Hotels in Madrid
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Silken Puerta America
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2,616 Reviews from our TripAdvisor Community

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Showing 956: English reviews
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Reviewed 3 days ago NEW

I stayed in this hotel as a part of a longer stay in Madrid. Compared to the other hotel I used in the first 3 weeks, this was a improvement in all areas. Unfortunately I was not able to book it for the last 2 weeks of my trip. I can just recommend it. I really like the idea of...

Review collected in partnership with this hotel
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Helpful?
Thank tomas_fulop
Madrid, Spain
Reviewed 3 days ago NEW

Everything was perfekt. Only the breakfast ( eggs, bacon etc. was to cold. The Skynight Bar is beautiful. The Service is perfect and very friendly. The Transfer from the Airport to the hotel and back was perfekt.

Review collected in partnership with this hotel
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Thank sabines717
Ickenham, United Kingdom
Reviewed 1 week ago

Thoroughly enjoyed our stay here. The reception staff were friendly and attentive, the breakfast selection was varied and of high quality and the bar was relaxed and pleasant - the latter does a very good Spanish omelette. Six friends stayed here over a long weekend to see the El Classico. We chose a room on the Norman Foster floor and...

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Helpful?
Thank SyedIckenham
Vanessa A, Executive Assistant at Silken Puerta America, responded to this review

Dear Sayed, Thank you for your comments regarding our staff and services. We are glad you enjoy this days in Madrid. We look forward to welcoming you back soon at the Silken Puerta America. Kind regards Vanessa Acebo

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

SIlken is a hotel with a beautiful design and great service, with a bunch of different options to have a nice meal, no far from downtown (15 minutes). Rooms are very modern and with a special and creative design.

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Thank 13Marisol
Vanessa A, Executive Assistant at Silken Puerta America, responded to this review

Dear Marisol Thanks for your opinion! We look forward to welcoming you back soon at the Silken Puerta América. Kind regards

London, United Kingdom
Reviewed 2 weeks ago

Each floor designed but a world renowned architect/designer. Zaha Hadid, Norman Foster etc. Check website to see each floor. Great service. Exellent staff. If you go to madrid you must stay in this hotel Wonderful food in restaurant

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Helpful?
Thank gtl156
Vanessa A, Executive Assistant at Silken Puerta America, responded to this review

Dear Customer Thank you very much for choosing us and for sharing your feedback We look forward to welcoming you back soon at The Silken Puerta América Regards

London, United Kingdom
Reviewed 2 weeks ago

I have just come back from visiting Silken Puerta America with my partner. We stayed at the hotel for 3 days and was a great break and our first time in Madrid! The hotel was lovely, I would start of by recommending the free shuttle to the hotel from the airport. We unfortunately missed this because our baggage was delayed,...

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Helpful?
1Thank sonik2911
Vanessa A, Executive Assistant at Silken Puerta America, responded to this review

Dear Sonik, Thank you very much for choosing the Silken Puerta América during your visit to Madrid, and for taking the time to post your review. We are glad to know that you enjoyed the city staying with us. We appreciate your comments and we will give all due consideration to your suggestions. It's a pity you couldn't enjoy our...

Birmingham, United Kingdom
Reviewed 3 weeks ago via mobile

A very interesting hotel, each floor with a unique design. But seems a little shabby round the edges, although kept very clean. We were on the 10th floor and while the design of the room was lovely we found only 2 plug sockets in the room and not near the bed, something I can't understand in a modern hotel! The...

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Helpful?
Thank fifileflush
Vanessa A, Executive Assistant at Silken Puerta America, responded to this review

Dear Customer, We appreciate your comments and we will give all due consideration to your suggestion. We are doing some works renovations based in the experiences of our guests, thank you for helping us to improve and be better every day. We look forward to welcoming you back in the nearest future so you can see all this changes. Kind...

UK
Reviewed 3 weeks ago

Although the reception of the hotel looks quite normal, you soon find something special and different when you step out of the lift onto your floor. I was on floor 1, certainly an ice theme. The bedroom was an igloo design, all rounded shapes and all white. Whilst the design is intriguing you soon realise it is not practical, no...

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Helpful?
Thank Sun1UK
Vanessa A, Executive Assistant at Silken Puerta America, responded to this review

Thanks for your opinion! We are glad to know that you enjoyed your stay with us. We appreciate your comments and we will give all due consideration to your suggestion. We look forward to welcoming to back soon discovering a different floor at the Silken Puerta América. Kind regards

Paris, France
Reviewed 3 weeks ago

the decoration of the hotel is amazing and the location is good. but the food quality is horrible specially the sushi and the pizza. the rooms theme is impressive and the receptionists are nice and helpful.

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Thank hussamo739
Dubai, United Arab Emirates
Reviewed 3 weeks ago via mobile

The over experience was good, however there are a few areas the hotel management need to improve. The hotel has very unique room designs which are very nice, however perhaps too much style over practicality, since there is in no space to put your luggage. Also the bed was a bit on the hard side. Also I had a nightmare...

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Helpful?
Thank avrilmckay72

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 3,857 - ₹ 24,960 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#73 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
34 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do some Check which architect designed the floor then pick a room”
gtl156, 10 May 2017 | Read review
“Don't go above 2nd floor if your not good with heights”
smolloy2015, 13 Apr 2017 | Read review
“Read the instructions for the electric window blinds!”
FrequentFlyerDublin, 13 Mar 2017 | Read review
“the black rooms with the beautiful bathroom”
yagalJess, 10 Mar 2017 | Read review
“take your time and slect the best room at checkin on reception's Ipads”
Wolfram222, 26 Feb 2017 | Read review
5 of 5
Booking.com
US$ 213* /night
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Prices are for 1 room, 2 adults
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