We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Calle Bausa 27, 28033 Madrid Spain
Lowest prices for your stay
Hotels.com
Booking.com
$62
View deal
Reserve now, pay at stay
Official website
$60
View deal
Expedia.com$69
Priceline$69
Lol.travel$79
View all 18 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (395)
Room & Suite (174)
Dining (40)

About

#245 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Located in the business area of Chamartín, with excellent transport communications with the main access routes to the centre of Madrid. Close to Plaza Castilla, the airport and IFEMA.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Banquet room
Meeting rooms
Massage
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
Show more
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Laptop safe
Refrigerator
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Business
Languages Spoken
English, French, Spanish, Arabic and 1 more
1669Reviews49Q+A60Room tips
Traveller rating
  • 522
  • 686
  • 284
  • 93
  • 84
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Daisy C wrote a review Jun 2022
Belfast, United Kingdom6 contributions
Madird is my happy place no doubt and ive been fortunate to visit on holiday many times. My usual go-to hotel was booked and I found Nuevo online and the price and location were on point. Loved it, very clean and tidy, staff very attentive, and the menu/food are very good.
Read more
Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Gina W wrote a review May 2022
Chicago, Illinois16 contributions5 helpful votes
I really enjoyed my stay here. My room was clean, very large and clean, and the bathroom was very nicely updated. The staff was also very nice and helpful. I was stupid and didn't remove the drain plug in the sink before using it, so it got stuck with water on top in the sink. I explained to the front desk what was wrong, and a very kind repair man had it sorted within 5-10 mins of my asking. I do speak Spanish so I can't comment on their English proficiency for other tourists though. However, my word of caution: this hotel is about an hour from the city center of Madrid by transport. It's past the end of the line on the Metro, from which you either have to take a bus or walk about twenty minutes (also caution: if you are coming back from the city center after midnight, the buses do not run regularly). That being said, it's a really nice area with a very peaceful walk to the station. Even as a solo 21 year old female walking back past midnight I never felt unsafe at all. Also when I went (mid February) it smelled really nice all around because the flowers were in bloom. Just an FYI because it is a little annoying to meet friends in the city center/do things there and then know you have at least an hour before you get back to your hotel.
Read more
Date of stay: February 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Florin A wrote a review Feb 2022
1 contribution
They modified our stay without warning or reason, and checked us out 2 days before term. Their only explanation was that the cleaning lady entered the room which was too clean, they just decided based on her opinion that the room was empty and they proceeded with a check out even tho we were just visiting. Apparently they decide who stays and who goes based on the cleaning lady's opinion. AND WE PAID IN FULL BY THE WAY !!!
Read more
Date of stay: February 2022
Value
Cleanliness
Service
Room Tip: Front door after they kick you out
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from DEPARTAMENTO DE ATENCION AL CLIENTE, Atención al cliente/recepción at Hotel Nuevo Madrid
Responded 15 Feb 2022
Dear customer, you booked a week which was not paid for. Two days later we saw that you had left, and after four days without being able to contact you, and without you letting us know anything, we charged you for the only two nights that you had slept with us. Nobody stopped you from going back up to the room, you didn't let us explain anything to you and you left the hotel. Nobody threw you out of the hotel and we did not charge you for the entire stay. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luigibenevides wrote a review Nov 2021
Santo Andre, SP89 contributions51 helpful votes
+1
Simple hotel, there isn’t nothing to impress, the room was too simple, the bathroom was too old, I needed to go til the reception to ask clean towels because the room services was very bad, there isn’t nobody to help with de bags, really was a place to sleep, just it! Check in and check out were very quickly. Hotel simples, não existe nada para de impressionar, o quarto era muito simples, o banheiro era muito antigo , eu precisei ir até a recepção para pedir toalhas limpas porque o serviço de quarto era muito ruim, não existe ninguém para te ajudar com as malas, realmente era um lugar para dormir, só isso! O check in e check out foram muito rápidos.
Read more
Date of stay: October 2021Trip type: Travelled with family
Room Tip: There really are better hotels!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Emran A wrote a review Oct 2021
1 contribution
The hotel is very bad, the services are bad and they only want money, there is not even a kitchen in the hotel room, anything you want even water you have to pay for… The area is noisy because there is a highway next to the hotel,, the hotel is very far from the city center and you have to take a bus and a train The hotel area is bad because there are no restaurants or grocery stores nearby. I would not recommend this hotel to people who want to visit Madrid. I will not do this again
Read more
Date of stay: October 2021Trip type: Travelled with friends
Room Tip: Very bad hotel
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from DEPARTAMENTO DE ATENCION AL CLIENTE, Atención al cliente/recepción at Hotel Nuevo Madrid
Responded 17 Oct 2021
Dear guest, your comment is, at least, surprising. Why would our hotel have a kitchen in the rooms? What picture or description made you think we have them? Could you be talking about another hotel? Have you really checked our location before booking? Because we are not a city center hotel. This is a peaceful and smooth Madrid area and you need transportation to reach the city center. Please reconsider your complete comment. Regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claudia S wrote a review Oct 2021
1 contribution
I am right now trying to get some sleep, and it feels like you are in the middle of the highway, and I am on yeh 11st floor. It is literally impossible to rest. I went to the reception anf they simply told me that there was nothing they could do. Do not stay here!
Read more
Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from DEPARTAMENTO DE ATENCION AL CLIENTE, Atención al cliente/recepción at Hotel Nuevo Madrid
Responded 7 Oct 2021
We regret the incident with the window and we apologize but we assure you that all our windows have double glazing (otherwise it would be a big mistake being next to the highway). Another thing is that that window was out of adjustment (which can happen with the repeated use of hotel facilities) and, therefore, the noise could enter. It is surprising to read that front desk did not offer to change rooms immediately (as we do with any major issue) or send our technicians to solve the incident on the fly. Thank you very much and, again, we are very sorry.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stylishgolf wrote a review Oct 2021
Region of Murcia, Spain165 contributions81 helpful votes
My room was facing the highway and is very noisy. Room was too hot even with Aircon on. No kettle in the room so you can't make drinks. The gym is too small and the machines defective. The spa is good with sauna, steam and jacuzzi but only two people allowed and is fully booked most of the time
Read more
Date of stay: October 2021Trip type: Travelled on business
Room Tip: Get a room facing the back
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from DEPARTAMENTO DE ATENCION AL CLIENTE, Atención al cliente/recepción at Hotel Nuevo Madrid
Responded 5 Oct 2021
Dear guest, we are sorry your staying with us was not as expected. All our windows have double glazing so yours might be misadjusted (you could have called front desk and it would have been repaired right away by our technicians). Kettles are available for a fee or free of charge in superior rooms. Our fitness area is free of charge and, as specified in most important webs, of reduced size. Our relaxing area, also free of charge for our guests, has limited capacity temporarily and requires prior booking due to the exceptional Covid situation we are all living. Most of our clients appreciate our security meassures. Best regards and have a great day.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eli wrote a review Aug 2021
Madrid, Spain2 contributions
I stayed for almost a week here and had a wonderful experience. Every member of the staff were very pleasant to interact with, and either spoke English fluently or had a good sense of humor as I pieced together sentences with my abysmal grasp of Spanish. The room was clean and comfortable, the breakfast buffet and restaurant were both great, and it's a quick drive to/from the airport. My only complaints were that their laundry service is expensive (although that isn't unique to this hotel by any means) and their location is a bit of a hike away from the closest metro station (but the surrounding area has a nice vibe which makes the walk pleasant). 5/5 for a business traveler oriented hotel, and still very good for personal travel.
Read more
Date of stay: July 2021
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Adolf P wrote a review Jul 2021
10 contributions
Fantastic hotel, very clean and modern. Great breakfast. The staff here are so very helpful and knowledgeable, we took the advice of places to eat, and they were superb places. Can see myself staying here again. Thank you.
Read more
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
inigoresa wrote a review Mar 2021
1 contribution
My fauvorite hotel in Madrid. Clean, excellent professionals always ready to kindly support and good location: Chamartin Train St. and Airport and by taxi in 10 minutes you are in city center. Price is really great almost during whole time of the year.
Read more
Review collected in partnership with this hotel
Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
PRICE RANGE
$55 - $97 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridCiudad Lineal / Costillares
NUMBER OF ROOMS
226
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Nuevo Madrid
Which popular attractions are close to Hotel Nuevo Madrid?
Nearby attractions include Bowling Chamartin (1.1 km), Rolling Dance & Burger (1.1 km), and Iglesia Ortodoxa Rusa de Santa Maria Magdalena (0.7 km).
What are some of the property amenities at Hotel Nuevo Madrid?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Nuevo Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nuevo Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Nuevo Madrid?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Nuevo Madrid?
Conveniently located restaurants include Restaurante PAIPAI, Restaurante Sal Negra, and Pizzart Corner Estación Chamartín.
Are there opportunities to exercise at Hotel Nuevo Madrid?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Hotel Nuevo Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Nuevo Madrid?
The staff speaks multiple languages, including English, Spanish, French, German, and Arabic.
Are there any historical sites close to Hotel Nuevo Madrid?
Many travellers enjoy visiting Royal Palace of Madrid (6.9 km), Plaza Mayor (6.8 km), and Museo Cerralbo (6.4 km).
Is Hotel Nuevo Madrid accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.